Mohawk Global

General

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, ensuring compliance with CBP regulations, customer SOPs, and internal procedures.
• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
• Participate in team meetings, training programs, and coaching sessions.

Import CHB Coordinator

Transportation Coordinator

• Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
• Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
• Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
• Support customer satisfaction through responsive service and proactive management of shipment risks.
• Coordinate international air and ocean import shipments from booking through final delivery.
• Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
• Maintain accurate shipment records, milestones, and operational data within CargoWise and related systems.
• Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
• Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
• Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
• Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
• Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
• Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
• Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
• Support cross-functional initiatives that improve service, efficiency, and operational consistency.
• Assist with onboarding, training, and mentorship of less experienced team members when requested.
• Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
• Ensure shipment documentation, billing information, and operational records are accurate and complete.
• Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
• Maintain compliance with company standards, customer requirements, and financial controls.
• Perform other duties as assigned.

Import Transportation Coordinator

Administration

• Manage all aspects of international cargo claims, including intake, documentation, communication, and resolution.
• Acting as a subject matter expert, ensure claims are handled in accordance with industry standards while engaging with carriers, insurers, and internal stakeholders to achieve timely and favorable outcomes.
• Emphasize education, transparency, and proactive communication to support both internal teams and clients throughout the claims lifecycle.
• Support client retention and risk mitigation by ensuring cargo loss and damage claims are handled professionally and efficiently.
• Negotiate with carriers, insurers, and third parties to secure favorable settlements.
• Educate internal teams on claims processes and best practices.

Claims Administrator

Team Lead

• Support customer onboarding, account implementation, and ongoing service excellence.
• Serve as a key resource for resolving complex client, carrier, and supplier issues.
• Support customer retention through responsive communication and operational expertise.
• Reinforce service standards and customer-focused execution across the team.
• Manage export shipments and maintain a high level of operational performance on assigned accounts.
• Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices.
• Lead resolution of complex shipment, customer, and operational issues.
• Coach, train, and mentor Export Coordinators and new team members.

Export Team Lead

Associate

• Assist with preparing and processing customs entries.
• Review shipment documentation for compliance.
• Support adherence to customs regulations and procedures.
• Escalate documentation discrepancies and compliance concerns.
• Participate in training programs and coaching sessions.
• Build knowledge of customs regulations and procedures.
• Enter and manage data within brokerage systems.
• Collaborate with team members to address operational challenges.

Import CHB Coordinator

Import Transportation Coordinator

Claims Administrator

Export Team Lead

Associate Import CHB Coordinator