Export Team Lead

Mohawk Global

Export Team Lead managing export shipments and providing guidance to team members at Mohawk Global. Focused on operational support, customer retention, and process improvements in logistics.

Posted 7/14/2026full-timeSyracuse • New York • 🇺🇸 United StatesSenior💰 $64,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in export operations and freight forwarding processes, ensuring high levels of customer service and operational performance. Capable of training and mentoring team members while managing complex client and shipment issues effectively.

Highest-signal resume keywords

Export Freight Forwarding ExperienceCES CertificationExport Operations KnowledgeMicrosoft Office Suite ProficiencyTraining and Mentoring Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export OperationsFreight Forwarding ProcessesAnalytical AbilityOrganizational SkillsAttention to Detail

Soft Skills

Verbal Communication SkillsWritten Communication SkillsAbility to Manage Multiple PrioritiesPerformance Under Pressure

Tools & Technologies

CargoWiseGlobalLinkMicrosoft Excel

Certifications & Qualifications

CES Certification

Industry Keywords

Customer OnboardingAccount ImplementationService ExcellenceOperational Best Practices

About the role

Key responsibilities & impact

Support customer onboarding, account implementation, and ongoing service excellence.
Serve as a key resource for resolving complex client, carrier, and supplier issues.
Support customer retention through responsive communication and operational expertise.
Reinforce service standards and customer-focused execution across the team.
Manage export shipments and maintain a high level of operational performance on assigned accounts.
Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices.
Lead resolution of complex shipment, customer, and operational issues.
Coach, train, and mentor Export Coordinators and new team members.

Requirements

What you’ll need

4–6 years of export freight forwarding experience, or CES certification (or willingness to obtain) with a minimum of 2 years of export experience.
Strong knowledge of export operations and freight forwarding processes.
Excellent verbal and written communication skills.
Strong attention to detail, analytical ability, and organizational skills.
Advanced proficiency in Microsoft Office Suite, including Excel.
Ability to manage multiple priorities and perform effectively under pressure.
Experience training, mentoring, or supporting team members.

Benefits

Comp & perks

Health insurance
Professional development opportunities