Market Administrator

Market Administrator ensuring customer satisfaction through installation excellence at Improveit! Home Remodeling.

Posted 6/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tools & technologies

SFDC

Key responsibilities & impact

Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications
Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers
Oversight of each project life cycle and accuracy of project documentation
Creating and running reports for projects and work
Acting as the first point of contact for market customers regarding measures, projects and warranty issues
Ensuring timely handling of warranty requests according to SOPs
Reviewing service requests for warranty coverage
Submitting installer chargebacks for labor warranty
Processing payments for chargeable services
Scheduling project measures and warranty services
Managing project workflow and documentation with reports

What you’ll need

2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries
High School Diploma or equivalent
Strong written and verbal communication skills
Ability to work autonomously
Ability to problem solve and collaborate with others to reach resolutions
Attention to detail
Accurately type 40+ words per minute
Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproject managementreport creationwarranty processingdocumentation accuracyproblem solvingdata entry

Soft Skills

communicationattention to detailautonomycollaboration

Certifications

High School Diploma