Improveit Home Remodeling

Administration

• Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications
• Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers
• Oversight of each project life cycle and accuracy of project documentation
• Creating and running reports for projects and work
• Acting as the first point of contact for market customers regarding measures, projects and warranty issues
• Ensuring timely handling of warranty requests according to SOPs
• Reviewing service requests for warranty coverage
• Submitting installer chargebacks for labor warranty
• Processing payments for chargeable services
• Scheduling project measures and warranty services
• Managing project workflow and documentation with reports

Market Administrator