Account Manager

• **__Accountabilities of this position include:__**
• - Own the full customer relationship with existing customers
• - Develop and maintain good working relationships with key customer personnel from the executive level to the working and execution groups – together with the Service Manager
• - Work with complex international companies, as well as growing, independent, focused companies to discuss how they make money, what issues they face and discuss UOP solutions to improve their operations and profitability
• - Develop a clear understanding of assigned customers with respect to their business drivers, buying behaviors, and decision-making structures.
• - Identify sales opportunities across all UOP businesses
• - Organizing and manage intake to UOP including internal RFQ/proposal review
• - Prepare sales strategy and provide input to technical strategy
• - Organize pricing/bid strategy meetings with the business
• - Deliver proposals and manage follow-up internally and with customers
• - Consult with Project Sales on revamp and new unit sales execution with existing customers and maintain customer relationships through such Project Sales events
• - Develop, manage and negotiate commercial agreements for After Market Business sales events including catalyst, equipment parts/services/maintenance, studies, etc.
• - Develop and close sales opportunities within pricing guidelines
• - Communicate client needs and drivers to relevant groups within UOP and communicate UOP questions and clarifications effectively to client.
• - Positioning of relevant process technologies and equipment with a view to ensuring UOP’s success as well as maximizing sales revenue.
• - Complete won/lost reports for LST sales events in a timely manner.
• - Forecast sales and revenues on a weekly basis.
• - Manage accounts receivables for assigned customers.
• - Prepare and implement customer account plans and maintain customer contact records.
• - Gather competitive intelligence and communicate within UOP.

Lead Account Manager

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region
• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

VIP Relationship Manager, Emerging Markets

• - Lead client communication with professionalism, clarity, and consistency.
• - Conduct regular check-ins, performance reviews, and service delivery updates.
• - Understand client needs deeply and translate them into clear operational actions.
• - Manage expectations around performance, hours, deliverables, and communication.
• - Build strong, trusting relationships with contractors.
• - Provide guidance, clarity, and support on expectations, workflows, and KPIs.
• - Address performance concerns early with structured feedback.
• - Ensure contractors feel supported, valued, and aligned with client needs.
• - Maintain structured workflows, SOPs, and documentation for each account.
• - Ensure smooth onboarding of new contractors, including access, documentation, and expectations.
• - Keep all updates and actions accurately recorded in Zoho CRM.
• - Collaborate with Recruitment, Sales, Operations, and Finance to ensure seamless delivery.
• - Proactively identify and address any challenges affecting the client–contractor relationship.
• - Resolve concerns with professionalism, clarity, and urgency.
• - Facilitate constructive conversations when expectations need alignment.
• - Ensure all issues are handled in a way that protects relationships and maintains service quality.
• - Track and report on contractor performance, client satisfaction, hours, attendance, and risks.
• - Provide structured weekly or monthly updates to clients and internal leadership.

• Serve as the primary point of contact for enterprise-level client accounts
• Manage and grow long-term client relationships with a focus on retention and expansion
• Lead virtual client meetings, reviews, and presentations with senior stakeholders
• Identify upsell and cross-sell opportunities within existing accounts
• Act as a trusted advisor by understanding client goals, challenges, and success metrics
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Maintain accurate account documentation, forecasts, and reporting in CRM systems

Enterprise Account Manager – Client-Facing, Enterprise-Level Experience Required

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Supporting clients from EMEA region

Account Manager, Market Research, EMEA

• Engaging with the customer and conducting a scoping session
• Preparation of the data and briefing of the scanner in terms of supported duties
• Receiving the Scanner input and managing the data accordingly
• Utilising the data to plan and build a Shelf Plan
• Obtaining approval from the customer and handing over the Shelf Plan
• Building a project plan and managing the project plan accordingly
• Constantly exploring contract renewal or extension
• Identify growth & solution opportunities
• Properly manage contract close-outs
• Appropriately file all related documents and ensure administrative excellence
• Optimise individual & team performance as well as all human resources functions

Retail Account Manager

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts
• Ensure effective delivery and support of strategy and macro-plans as defined by the Key Account Manager
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts
• Monitor growth opportunities through competitor activity scanning and feedback to business for further development
• Recommend ways to exploit new opportunities to grow the business further

Account Manager – Partner Commercail Operations

• Maintenir et développer le portefeuille client existant et atteindre les objectifs de fidélisation mensuels et annuels fixés.
• Prospecter de nouveaux clients et développer un pipeline qualifié de pistes et les convertir en clients facturables durables.
• Gérer les relations client, tant existantes que nouvelles si besoin.
• Reporting financier mensuel partagé avec les différentes parties prenantes.
• Représenter la marque DSV.

Key Account Manager, Combo, Road Logistics

• Engaging existing and potential customers to retain and grow the existing base.
• Preparing key deliverables and providing day-to-day customer service on operational and management level.
• Escalated Client query resolution on a day-to-day basis.
• Receiving and responding to e-mailed and telephonic requests for quotes from customers.
• Checking expected deliverables against actual actions taken within the Group.
• Preparing customer bills accurately and according to customer expectations.
• Recording the month’s billing in the prescribed format to enable Revenue reporting.
• Follow up on payments made by the clients and communicating same to Finance Department.

Key Account Manager, Road Logistics

• Lead Ilifa Lethu’s strategy for building relationships, institutional credibility and partner ecosystem.
• Develop a clear view of the South African partner and stakeholder landscape.
• Build and manage relationships with relevant government stakeholders and public institutions.
• Identify and build relationships with trusted local organisations and community-facing structures.
• Work with the Executive Director and wider team to identify practical opportunities for pilots, partnerships, convenings, campaigns, or community-facing initiatives.
• Provide insight into the external landscape, including shifts in government priorities and public sentiment.

Director of Strategy & Partnerships – Government, Civic & Cross-Sector Engagement

• Manage and support a portfolio of UK-based client accounts, ensuring high satisfaction and retention
• Handle client queries, escalations, and ongoing communication efficiently
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of client interactions, contracts, and account data
• Use relevant tools such as CRM platforms, project management software, and communication tools
• Support the wider team with reporting, presentations, and strategic account planning
• Identify opportunities to upsell, cross-sell, or improve the client experience

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors.
• Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget.
• Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners.
• Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material.
• Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value.
• Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude.
• Stay Innovative: Keep up-to-date with the latest educational trends and technology.

Partnerships Coordinator

• Develop and execute joint business plans focused on co-selling, lead generation, and maximising partner-incentive programs.
• Drive growth through co-selling initiatives and maximising partner incentive programs.
• Position CloudSmiths as a premier partner for top-tier SaaS vendors and elevate our profile across the technology sector.
• Navigate partner portals and management programs to ensure commercial benefits and compliance are optimised.

Partner Manager

• Act as the primary point of contact for assigned corporate clients, building trusted, long‑term relationships with key stakeholders.
• Develop a strong understanding of client objectives, commercial priorities, and operating environments.
• Ensure Ten consistently meets and exceeds contractual service commitments.
• Lead regular client meetings and business reviews, presenting performance insights and recommendations clearly and confidently.
• Support the delivery of contract budgets and identify opportunities to grow revenue and profitability within existing accounts.
• Contribute to upsell opportunities through new services, pilot initiatives, engagement strategies, and marketing programmes.
• Use data and insights to support commercial conversations and influence client decision‑making.
• Work closely with Service Delivery and internal operational teams to ensure consistent, high‑quality service delivery.
• Monitor account performance and proactively resolve issues in a timely, professional manner.
• Coordinate client‑specific marketing or engagement initiatives, including mailers and promotional activity.
• Analyse service usage, performance metrics, and financial data to identify trends, risks, and opportunities.
• Produce accurate, timely reporting with meaningful commentary for both internal stakeholders and clients.
• Translate data into actionable insights that drive continuous improvement and commercial outcomes.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment.
• Collaborate with Marketing, Proposition, Quality Assurance, Training, and regional teams to deliver against shared client objectives.
• Escalate risks or issues appropriately, providing structured context and proposed solutions.

• Scour the web and databases to build hyper-targeted prospect lists of 100+ qualified leads weekly
• Craft and send personalized cold emails using tools like Hunter.io or Apollo for verification and scaling
• Set up and manage affiliate programs: recruit partners, negotiate deals, track commissions, and optimize for ROI using simple dashboards
• Qualify leads in HubSpot or similar CRM, nurture them with automated sequences
• Analyze campaign data weekly; track metrics like reply rates, conversion funnels, and CPL to refine tactics and hit aggressive targets

Affiliate & Partnerships Manager

Influencer & Creator Partnerships Manager

• Main responsibility is customer retention and growth within the portfolio
• Effective account management and protection of revenue by providing excellent service to DSV clients
• Represent the DSV brand with pride and professionalism
• Maintain and expand the existing client base in the local courier and distribution market for the assigned region
• Update and maintain the internal CRM system
• Handle general administrative tasks
• Manage clients' debtor days within company requirements
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure required monthly targets & KPI’s are met
• Provide monthly billing and financial reports to stakeholders
• Continuously monitor competitors and industry trends
• Assist in tender and proposal preparation, including presentations
• Maintain regular inter-departmental communication
• Identify cross-silo solutions and collaborate with other department heads for successful partnerships

• To grow and retain a portfolio of clients.
• Build a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.
• Managing multiple clients according to the stages in a client life cycle
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training

Key Account Manager – Air & Sea

• Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
• Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
• Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
• Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
• Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
• Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
• Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

Customer Success Manager – Account Manager

• Handle inbound calls with influencers who have expressed interest in the affiliate program
• Lead 15-minute discovery/sales calls to convert influencers into partners
• Clearly communicate the value of the SwipeHealth affiliate program
• Overcome objections and confidently close influencers on joining
• Manage relationships with onboarded influencers
• Monitor performance and ensure influencers meet posting and campaign requirements
• Provide guidance and support to help influencers succeed
• Maintain regular communication to keep engagement high
• Track influencer activity and campaign performance
• Identify underperformance and proactively address it
• Ensure influencers are aligned with brand expectations and deliverables
• Act as the main point of contact for influencers
• Ensure a smooth onboarding and ongoing experience
• Collaborate with internal teams as needed to improve processes and results

See all jobs on JobTailor

Lead Account Manager

VIP Relationship Manager, Emerging Markets

Account Manager

Enterprise Account Manager – Client-Facing, Enterprise-Level Experience Required

Account Manager, Market Research, EMEA

Retail Account Manager

Account Manager – Partner Commercail Operations

Key Account Manager, Combo, Road Logistics

Key Account Manager, Road Logistics

Director of Strategy & Partnerships – Government, Civic & Cross-Sector Engagement

Account Manager

Partnerships Coordinator

Partner Manager

Account Manager

Affiliate & Partnerships Manager

Influencer & Creator Partnerships Manager

Account Manager

Key Account Manager – Air & Sea

Customer Success Manager – Account Manager

Influencer Marketing Manager – Sales & Account Management