Account Manager

• Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
• Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy rather than waiting for opportunities to emerge.
• Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
• Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
• Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
• Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
• Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.
• Proactively identify commercial opportunities and spot retention risks, building action plans early to protect revenue and support long-term customer success.

Account Manager, Customer Growth

• Manage and nurture a high volume of client accounts to ensure long-term satisfaction and retention.
• Act as the lead point of contact for all matters specific to your portfolio, providing timely and effective solutions.
• Identify opportunities for account growth and expansion through proactive outreach and strategic consultation.
• Monitor account health metrics and develop action plans to mitigate churn risk.
• Onboard new clients efficiently, ensuring they reach their "first value" moment quickly.
• Collaborate with internal product and support teams to advocate for client needs and influence the product roadmap.
• Maintain accurate records of client interactions and pipeline status in the CRM.

• Meeting regularly with clients and accounts to present and demonstrate Merit products and explain their benefits.
• Identifying potential customers and introducing them to the products offered by Merit.
• Maintaining contacts with clients to monitor their satisfaction with products.
• Identifying opportunities to improve customer satisfaction with products.
• Preparing customized drawings for clients.
• Preparing and submitting pricing contracts to clients for products.
• Following up with clients to identify opportunities to increase sales volume and profitability.
• Resolving problems with clients regarding manufacturing or delivery problems.
• Coordinating with other Merit marketing and sales staff to ensure timely product shipping.
• Making decisions regarding product pricing to optimize sales volume and profitability.
• Preparing monthly reports summarizing sales results.
• Participating in sales training and planning meetings.

Territory Manager

• Responsible for the complete end to end resolution of technical and complex client queries, escalations or complaints,
• Strengthening & maintaining relationships between clients/intermediaries and Old Mutual.
• Individually accountable for achieving results through own efforts
• Working across organisational boundaries to facilitate problem resolution.
• Requires a technical understanding to approach and respond to queries raised.
• Deals with technical and complex client queries or complaints and resolves issues to completion.

Client Relationship Manager

• Identify and prospect potential referral partners across multiple professional channels in the Dubai market
• Reach out through multiple channels and present the Nestify partnership programme
• Build and maintain strong relationships, moving partners from first contact to active referral status
• Handle objections and answer questions using provided scripts and materials
• Secure signed partnership agreements
• Log all activity and manage your pipeline in the CRM
• Coordinate the handoff of referred clients to the Nestify sales team

Business Development Executive – UAE Partnerships

• Define and own the end‑to‑end influencer and streamer strategy across all OpCos
• Set clear commercial objectives, KPIs, and success metrics for every creator partnership
• Own the P&L for the streamer/influencer channel, including budgets, FTD targets, CPA, LTV, and ROI
• Review, structure, and approve all influencer contracts, commission models, and payment frameworks
• Evaluate performance across Twitch, Kick, YouTube, TikTok, and emerging platforms
• Analyse ROI, lifetime value, and audience quality of influencers, streamers, and creators
• Optimise commission structures and contract terms based on performance insights
• Build reporting dashboards and provide clear performance commentary to senior leadership
• Line‑manage Hugo (Concepts & Creator Relationships) and build out a scalable team
• Establish clear roles, processes, and performance standards within the team
• Embed best‑practice commercial, compliance, and operational processes
• Act as the senior point of accountability for all creator‑related activity
• Benchmark Betway’s influencer strategy against competitors
• Monitor market trends, platform changes, and new creator models
• Identify opportunities for innovation and first‑mover advantage
• Establish and enforce content, brand, and regulatory guardrails across all regulated markets
• Ensure influencer activity meets jurisdictional requirements
• Own escalation and resolution of any compliance or reputational risks
• Act as the subject‑matter expert for influencers and streamers across the business
• Deliver clear, structured reporting to Marketing leadership and Exec stakeholders
• Influence cross‑functional teams to support creator activation, campaigns, and launches

Head of Influencer & Streamer Partnerships

• Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities.
• Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes.
• Facilitate device deployment and guide healthcare providers through setup and training requirements.
• Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment.
• Identify opportunities to expand existing accounts and increase customer lifetime value.
• Drive subscription renewals and support ongoing revenue growth initiatives.
• Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues.
• Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes.
• Maintain accurate client records and activity tracking within CRM systems.
• Monitor account performance metrics and proactively address potential churn risks.

Account Manager – Customer Success

• Managing Existing Partnerships: Overseeing current partner relationships to ensure they are effective, sustainable, and aligned with the company's objectives.
• Developing New Partnerships: Identifying, recruiting, and negotiating deals with new partners to expand the company's reach and capabilities.
• Collaborating Cross-Functionally: Working with sales, marketing, product, and development teams to develop partnership strategies and ensure successful integration and execution of partnership initiatives.
• Driving Partner Engagement: Creating and implementing strategies to engage partners, including onboarding, training, and co-marketing campaigns, to maximize mutual benefits.
• Monitoring Performance: Tracking and analysing partnership performance, ensuring alignment with business goals, and making data-driven decisions to optimize outcomes.
• Strategic partner prospecting: grow Trustonic’s partner ecosystem within strategic markets within the territory.
• Regional Strategy: Understanding regional macro and micro channel structures and routes to market, total addressable market, analysis of regional and country opportunities linked to partners and potential customers.

Partner Manager

• Key point of contact for customer in South Africa market for any Service or related topic from all parts of the world
• Take ownership, managing and leading all customer communication involving the appropriate Nordex Department (Claims, Reports, etc...)
• Executes and maintains strategic relationships with customers to promote organization awareness and to ensure profitable business
• As a Customer Account Manager will be dedicated to the customer’s specific project issues, parts supply or any other matter with regard to Service or Operational facilities with technology to be supplied or already supplied by Nordex throughout the sales process and especially in the operational phases
• Be aware of contractual conditions, ensure fulfilling of contractual obligation and manage customer complaints and questions and support with difficult commercial customer requests and issues
• Execute customer extraordinary communication.
• Ensure that all customer sites operate according to NAW instruction and company procedures

Customer Account Manager

• Driving revenue growth, leading sales initiatives, and developing and executing sales strategies aligned with company objectives.
• Managing sales teams, fostering customer relationships, and expanding market share in alignment with growth targets.
• Reporting directly to the Regional Sales Leader, guiding the sales team towards achieving and surpassing revenue targets.
• Driving market penetration and cultivating strong customer relationships by executing robust sales strategies.
• Shaping the company's sales trajectory and influencing its market competitiveness and profitability.
• Optimizing sales processes, empowering the sales team, and aligning strategies with evolving market trends to spearhead growth.

Senior Distribution Channel Account Manager

• Develop and execute sales account plans
• Pipeline Management – Applicant Generation and Conversion
• Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
• Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and on board them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high quality product and process training to agents
• Monitor competitor activity enabling greater in market competitor awareness and analysis
• Creation & execution of a Sales Action Plan with the partner university/s and channel teams
• Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network
• Coordinate university partners’ in-market visits and university-sought market insights; Budget Control including scholarship allocations

• **__Accountabilities of this position include:__**
• - Own the full customer relationship with existing customers
• - Develop and maintain good working relationships with key customer personnel from the executive level to the working and execution groups – together with the Service Manager
• - Work with complex international companies, as well as growing, independent, focused companies to discuss how they make money, what issues they face and discuss UOP solutions to improve their operations and profitability
• - Develop a clear understanding of assigned customers with respect to their business drivers, buying behaviors, and decision-making structures.
• - Identify sales opportunities across all UOP businesses
• - Organizing and manage intake to UOP including internal RFQ/proposal review
• - Prepare sales strategy and provide input to technical strategy
• - Organize pricing/bid strategy meetings with the business
• - Deliver proposals and manage follow-up internally and with customers
• - Consult with Project Sales on revamp and new unit sales execution with existing customers and maintain customer relationships through such Project Sales events
• - Develop, manage and negotiate commercial agreements for After Market Business sales events including catalyst, equipment parts/services/maintenance, studies, etc.
• - Develop and close sales opportunities within pricing guidelines
• - Communicate client needs and drivers to relevant groups within UOP and communicate UOP questions and clarifications effectively to client.
• - Positioning of relevant process technologies and equipment with a view to ensuring UOP’s success as well as maximizing sales revenue.
• - Complete won/lost reports for LST sales events in a timely manner.
• - Forecast sales and revenues on a weekly basis.
• - Manage accounts receivables for assigned customers.
• - Prepare and implement customer account plans and maintain customer contact records.
• - Gather competitive intelligence and communicate within UOP.

Lead Account Manager

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region
• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

VIP Relationship Manager, Emerging Markets

• - Lead client communication with professionalism, clarity, and consistency.
• - Conduct regular check-ins, performance reviews, and service delivery updates.
• - Understand client needs deeply and translate them into clear operational actions.
• - Manage expectations around performance, hours, deliverables, and communication.
• - Build strong, trusting relationships with contractors.
• - Provide guidance, clarity, and support on expectations, workflows, and KPIs.
• - Address performance concerns early with structured feedback.
• - Ensure contractors feel supported, valued, and aligned with client needs.
• - Maintain structured workflows, SOPs, and documentation for each account.
• - Ensure smooth onboarding of new contractors, including access, documentation, and expectations.
• - Keep all updates and actions accurately recorded in Zoho CRM.
• - Collaborate with Recruitment, Sales, Operations, and Finance to ensure seamless delivery.
• - Proactively identify and address any challenges affecting the client–contractor relationship.
• - Resolve concerns with professionalism, clarity, and urgency.
• - Facilitate constructive conversations when expectations need alignment.
• - Ensure all issues are handled in a way that protects relationships and maintains service quality.
• - Track and report on contractor performance, client satisfaction, hours, attendance, and risks.
• - Provide structured weekly or monthly updates to clients and internal leadership.

Account Manager jobs in South Africa

See all jobs on JobTailor

Account Manager, Customer Growth

Account Manager

Territory Manager

Client Relationship Manager

Business Development Executive – UAE Partnerships

Head of Influencer & Streamer Partnerships

Account Manager – Customer Success

Partner Manager

Customer Account Manager

Senior Distribution Channel Account Manager

Account Manager

Lead Account Manager

VIP Relationship Manager, Emerging Markets

Account Manager