Customer Account Manager

Nordex Group

Customer Account Manager driving customer relations and operational support in South Africa for Nordex. Leading service communications and ensuring contractual obligations are met with excellent client interaction.

Posted 6/17/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Key point of contact for customer in South Africa market for any Service or related topic from all parts of the world
Take ownership, managing and leading all customer communication involving the appropriate Nordex Department (Claims, Reports, etc...)
Executes and maintains strategic relationships with customers to promote organization awareness and to ensure profitable business
As a Customer Account Manager will be dedicated to the customer’s specific project issues, parts supply or any other matter with regard to Service or Operational facilities with technology to be supplied or already supplied by Nordex throughout the sales process and especially in the operational phases
Be aware of contractual conditions, ensure fulfilling of contractual obligation and manage customer complaints and questions and support with difficult commercial customer requests and issues
Execute customer extraordinary communication.
Ensure that all customer sites operate according to NAW instruction and company procedures

Requirements

What you’ll need

Knowledge of the NORDEX or ACCIONA specific programs, products and services will be an advantage.
Strong relationship builder, experienced with long-term customer relations with excellent communication skills
Take lead, maintain momentum and deliver results whilst ensuring the best possible collaboration and stakeholder management
Persistent, determined and resilient
Technical experience with team work competence
Good judgment and decision making
Excellent analytical thinking
Strong sense of organization and planning
Leadership, teamwork, collaboration and responsibility
Client satisfaction focused
Think strategically and analytically
Willing to travel, including nights away from home
Share knowledge and experience
Medically fit

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingcommunication skillsleadershipteamworkcollaborationorganizationplanninganalytical thinkingdecision makingclient satisfaction