Account Manager – Customer Success

ARVO

Account Manager driving retention and growth for healthcare technology clients. Managing full client lifecycle and improving engagement in a fast-growing environment.

Posted 7/14/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships throughout the complete lifecycle, focusing on onboarding, renewals, and upselling within subscription-based business models. Proficient in utilizing CRM systems to track client interactions and performance metrics while driving customer success and revenue growth.

Highest-signal resume keywords

Account ManagementClient SuccessCustomer Relationship ManagementSaaS ExperienceHealthcare Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Lifecycle ManagementCustomer Success MetricsRenewals ManagementChurn Risk MonitoringMonthly Recurring Revenue (MRR)Customer Lifetime Value (LTV)Account Performance Tracking

Soft Skills

Excellent CommunicationRelationship BuildingOrganisational SkillsTime ManagementCommercial Mindset

Tools & Technologies

CRM SystemsSalesforceMonday.com

Industry Keywords

Subscription-Based Business ModelsHealthcare InnovationMedical Devices

About the role

Key responsibilities & impact

Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities.
Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes.
Facilitate device deployment and guide healthcare providers through setup and training requirements.
Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment.
Identify opportunities to expand existing accounts and increase customer lifetime value.
Drive subscription renewals and support ongoing revenue growth initiatives.
Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues.
Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes.
Maintain accurate client records and activity tracking within CRM systems.
Monitor account performance metrics and proactively address potential churn risks.

Requirements

What you’ll need

Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles.
Demonstrated success in managing client relationships and achieving retention and growth targets.
Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous.
Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV).
Experience using CRM platforms such as Salesforce, Monday.com, or similar systems.
Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers.
Strong organisational and time management skills with the ability to manage multiple accounts simultaneously.
Commercially minded with the ability to identify and convert growth opportunities within existing accounts.
Passion for healthcare innovation and technology.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ARVO Website LinkedIn All Job Openings 1 - 10 employees Founded 2017 🎯 Recruiter 🤝 B2B 🏢 Enterprise Recruitment
B2B
Enterprise ARVO is a recruitment agency that specializes in placing world-class talent into high-growth, founder-led companies. They are dedicated to finding candidates who align with their clients’ company culture, ensuring strong team dynamics and high retention rates. ARVO prides itself on consistent and transparent communication, and their extensive industry knowledge allows them to alleviate the pressure on companies, making the hiring process more efficient and effective. Account Manager – Customer Success Job not on LinkedIn 🔥 24 minutes ago 🇿🇦 South Africa – Remote 💵 $60k - $70k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities.
Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes.
Facilitate device deployment and guide healthcare providers through setup and training requirements.
Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment.
Identify opportunities to expand existing accounts and increase customer lifetime value.
Drive subscription renewals and support ongoing revenue growth initiatives.
Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues.
Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes.
Maintain accurate client records and activity tracking within CRM systems.
Monitor account performance metrics and proactively address potential churn risks. 🎯 Requirements
Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles.
Demonstrated success in managing client relationships and achieving retention and growth targets.
Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous.
Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV).
Experience using CRM platforms such as Salesforce, Monday.com, or similar systems.
Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers.
Strong organisational and time management skills with the ability to manage multiple accounts simultaneously.
Commercially minded with the ability to identify and convert growth opportunities within existing accounts.
Passion for healthcare innovation and technology. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Paraplanner – Client Relationship Manager 🕒 3 days ago Assist World 51 - 200 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Experienced Paraplanner/Client Relationship Manager needed for US-based wealth management firm. Focused on delivering exceptional client service and managing client relationships. 🇿🇦 South Africa – Remote 💵 $1.6k - $2.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Partner Manager 🕒 6 days ago Trustonic 51 - 200 🔒 Cybersecurity 📡 Telecommunications ☁️ SaaS Website LinkedIn All Job Openings Partner Manager driving growth through reseller network in South Africa. Managing partnerships, developing new ones, and engaging with teams across the organization. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Partner Manager 🕒 6 days ago Trustonic 51 - 200 🔒 Cybersecurity 📡 Telecommunications ☁️ SaaS Website LinkedIn All Job Openings Partner Manager at Trustonic focusing on expanding partnerships in South Africa. Responsible for driving growth, engagement, and managing strategic partner relationships within the region. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Bookings & Account Manager 🕒 July 6 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Bookings & Account Manager managing client relations and service bookings in property services. Focused on long-term client relationships and operational coordination for business growth. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Business Development Executive – Partnerships 🕒 July 2 Nestify 11 - 50 ☁️ SaaS 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Business Development Executive cultivating referral partnerships in Dubai's property market for Nestify. Responsible for driving growth and managing partnerships while working remotely from South Africa. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs