VIP Relationship Manager, Emerging Markets

OKX

VIP Relationship Manager managing high-net-worth clients across Africa, Switzerland, and Pakistan for OKX, a leading crypto exchange.

Posted 6/2/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
Represent the exchange at key conferences, summits, and community events in the assigned region
Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
Identify emerging trends in trading behavior and asset preferences among VIP client segments

Requirements

What you’ll need

5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
Proven track record managing high-value client portfolios with demonstrable revenue impact
Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
Fluency in English is required
Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)

Benefits

Comp & perks

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

relationship managementportfolio managementrevenue impacttrading volume growthproduct cross-sellterritory-specific strategiesclient onboardingmarket analysistrend identificationclient feedback analysis

Soft Skills

trust-based relationship buildingcommunicationadvocacyproblem-solvingstrategic thinkingclient satisfaction assessmentnetworkinginfluencingcollaborationproactive outreach