Business Development Rep

• Demonstrate extensive knowledge of the trading and crypto industries, including market trends, regulations, and key players, to make informed business decisions.
• Proactively search for and attract new affiliates, VIP traders and trading/crypto communities and influencers, fostering strategic partnerships to enhance our network.
• Implement strategies and campaigns to drive measurable results, focusing on creating content, increasing trading volume, acquiring new users, and promoting active transactions through affiliate channels.
• Cultivate and maintain strong business relationships with VIP and affiliates, ensuring their needs are met and aligning their strategies with our business objectives for mutual growth.
• Initiate and participate in meetings with partners, exploring opportunities to expand cooperation and strengthen existing relationships, both locally and internationally.
• Collaborate closely with colleagues from the product department, providing valuable market insights to optimize product offerings and attract qualified users.
• Stay updated on competitors' advantages and industry trends, utilizing this knowledge to refine our strategies, maintain a competitive edge, and capitalize on market gaps.

Affiliate Business Development Manager

Account Manager

• Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined VIP service standards and escalation protocols.

VIP Relationship Manager

Compliance

• Design, implementation and continuous improvement of the AML/CFT compliance program for El Salvador in alignment with the global standards.
• Lead and implement process improvement initiatives across operational workflows and control frameworks throughout LATAM jurisdictions.
• Serve as the primary point of contact between the global compliance operations team and the local/regional team, ensuring alignment on policies, procedures, escalation protocols, and regulatory standards.
• Develop scalable solutions for operational efficiency, accounting for both current regulatory requirements and anticipated changes.
• Drive cross-functional collaboration to address regulatory challenges, working with Legal, Finance, Risk, and Product teams as needed.
• Contribute to knowledge-sharing across compliance functions and support training efforts for the regional team.
• Review and resolve escalated Transaction Monitoring cases referred by the operational team: apply senior risk-based judgment to complex or ambiguous alerts, make final suspicious activity determinations, and ensure all case documentation meets the evidentiary standard required for regulatory defensibility.
• Own the preparation and timely submission of all mandatory periodic regulatory reports before local authorities.

Compliance Manager

Growth Marketing

• Identify and remove friction points in the user onboarding journey specific to local market conditions, including language, payment methods, KYC flows, and regulatory requirements.
• Partner with product and compliance teams to localise the product experience for SEA users.
• Track and improve key accessibility metrics — onboarding completion rate, time-to-first-transaction, and local payment adoption.
• Plan, execute, and optimise multi-channel growth campaigns (paid social, influencer, CRM, referral, and partnerships) tailored to each market's audience and culture.
• Own campaign P&L: set targets, manage budgets, and deliver against CAC, ROAS, and activation KPIs.
• Work with creative, brand, and localisation teams to develop market-relevant messaging and assets.
• Analyse campaign performance, extract actionable insights, and iterate rapidly.
• Collaborate with the product team to identify growth loops, referral mechanics, and feature adoption opportunities.
• Drive go-to-market execution for new product launches and features in the three markets.
• Champion user research and local market insights to shape product roadmap priorities.
• Build and maintain segmentation and lifecycle frameworks to improve LTV and reduce churn.

Senior Growth Manager, SEA

• Identify and attract new affiliates: KOLs, influencers, trading schools, etc.
• Build and maintain strong partner relationships aligned with business objectives.
• Analyze affiliate performance data to scale partnerships and inform decisions.
• Monitor market trends and competitor activity to maintain a competitive edge.
• Collaborate with the product team to optimize offerings and attract quality users.

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region
• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

VIP Relationship Manager, Emerging Markets

• 负责高价值客户的开发与维护，深入了解各家产品与解决方案，通过专业够听和定制化的解决方案，推动交易、资产及收入等关键指标的持续增长。该岗位高度 KPI 导向，需要强目标感、快速学习能力，同时能接受高强度出差。
• 通过多渠道（线下拜访、行业会议、社群、转介绍等）挖掘并开发潜在高价值客户（包括但不限于专业交易者、家族办公室等）。
• 能够快速画像并识别高潜力目标客户，建立并维护客户线索池和跟进节奏。
• 建立并维护稳固的客户关系，定期Review，了解用户交易需求、资金规模与产品需求。
• 对所负责客户的 资产规模、交易量、收益贡献等关键指标（KPI）负责，按月度/季度完成业绩目标。
• 深入理解各家主流交易平台的各产品条线（如：现货、合约、期权、Earn/理财、结构化产品等），能够为客户提供对比分析和专业建议。
• 收集客户需求与痛点，协同产品、运营等团队，为重点客户提供定制化解决方案。
• 持续跟进行业动态、竞品策略和新产品形态，快速掌握并消化新知识，形成对客户有价值的观点与建议。
• 定期输出客户/市场反馈与竞品情报，为内部策略和产品迭代提供一线视角。