Zurich Insurance

Infrastructure Engineer

• Based in Cologne, you will manage the Microsoft Dynamics CRM environment in the Azure Cloud and actively shape the underlying infrastructure
• Your focus is on stable, error-free operations, automating deployments, and building robust, monitoring-driven operations
• Using your expertise, you ensure the reliable operation of the CRM system and its interfaces in Azure
• You are responsible for deploying patches and updates via CI/CD and for managing the Azure infrastructure with Terraform
• You analyze, diagnose, and resolve incidents; for bug fixes, you will also independently develop solutions when necessary
• You build application and infrastructure components, continuously extend them, and monitor them with Azure Monitor, Application Insights, and Log Analytics
• In close collaboration with Business Analysts, you participate in development and testing and support efficient release and change planning
• You actively contribute to innovative projects and drive the continuous advancement of our IT environment

Azure Cloud Infrastructure Engineer, German fluent

Insurance

• Assess risk and make informed decisions to protect our clients.
• Support customers during challenging times.
• Prepare policies, process premiums, and manage data.
• Dive into budgeting, analysis, and reporting.
• Build relationships with clients and brokers.
• Shape our brand and engage customers.
• Support talent and employee engagement.
• Use data and modeling to guide strategic decisions.

Junior Opportunities

Claims Specialist

• Handle commercial line auto claims of low to moderate complexity
• Document claims files by accurately capturing and updating claims data/information
• Exercise judgment to determine liability by gathering and analyzing relevant facts
• Determine policy verification and coverage determination
• Develop case strategy for timely resolution of claims
• Establish timely reserves and perform ongoing reviews throughout the claims cycle
• Assess damages by calculating applicable damages or the range of damages allowed by law
• Negotiate settlement of claims by establishing appropriate negotiation strategy
• Ensure customer service by proactively communicating information

Claims Specialist II, Auto Bodily Injury

Data Analyst

• Identifizieren und Bewerten von AI-Potenzialen in Geschäfts- und Kommunikationsprozessen und deren Business Impact transparent machen
• Entwickeln von Monitoring-Frameworks für KI-Modelle und Agenten und Sicherstellung von Qualität, Stabilität sowie Compliance
• Definition und Tracking relevanter KPIs zur Messbarkeit des Erfolgs von Automatisierungs- und KI-Lösungen
• Datenanalyse, Erstellen aussagekräftiger Reports und Schaffung von Transparenz über Prozesse, Modellperformance und das Kundenerlebnis
• Enge Zusammenarbeit mit Data Scientists, IT und Business Units zur Weiterentwicklung von KI-Bots und Etablierung von Agentic AI

Data Analyst – AI Performance & Monitoring Specialist, Kundenservice

Account Manager

• Build and nurture strong relationships with ART’s leadership and operational teams
• Support the delivery of high-quality group insurance services
• Drive Corporate new business and retention targets
• Partner with internal teams to resolve issues and deliver improved service outcomes
• Monitor and report on performance metrics

Senior Partnership Manager – ART

Product Manager

• Lead bold product design and enhancements
• Fuel continuous innovation
• Partner across the business with various departments
• Collaborate directly with OEM partners
• Supercharge portfolio performance
• Champion strong governance and compliance
• Shape the strategic product roadmap

Product Manager – Motor Insurance

Underwriter

• lead the Mid-Atlantic Construction Casualty team
• work closely with key brokers and clients to deliver comprehensive first-party risk transfer solutions
• responsible for the delivery of key business objectives for the Mid-Atlantic Construction Casualty team
• develop, mentor, and guide a team of Underwriters and Account Service Associates
• collaborate closely with Zurich’s broad team of Construction experts and resources, across multiple disciplines and stakeholders
• approximately 25% travel

VP Senior Underwriting Manager, Construction Casualty

Business Analyst

• Deliver timely, executive‑ready monthly, quarterly and annual expense reports and presentations with clear insights and commentary
• Communicate financial insights clearly and confidently to senior leaders to inform decisions and align on strategic priorities
• Build and run a performance‑management framework to track progress against financial goals, including OIE/NWP and ROI metrics
• Lead and support operating, strategic and profitability reviews for the business unit; surface actions and ensure follow‑through
• Manage investment spend across CAPEX and OPEX, align with asset lifecycles and ensure correct classification and compliance
• Perform detailed financial analysis to identify trends, risks and opportunities; translate analysis into actionable recommendations
• Define data requirements and perform complex analyses to support cross‑functional initiatives, projects and ad hoc requests
• Partner with peers to provide data‑driven insights for operating expense optimisation and to unlock efficiencies.

Senior Expense Management Analyst

• Underwrite and analyze existing accounts and seek new Surety business
• Produce and underwrite new Surety accounts
• Execute external marketing strategy
• Establish and develop agency and broker relationships

Underwriting Specialist – Contract Surety

Security Engineer

• Ongoing monitoring and alerting of Security Information and Event Management (SIEM) technologies
• Review and analyze log files for unusual or suspect activity
• Generate event tickets, triage, and validate alerts from Managed Detection and Response tools
• Analyze incident event data to develop preliminary root cause and corresponding remediation strategies
• Research, recommend, and implement appropriate information security solutions to our clients
• Conduct threat intelligence research
• Communicate/coordinate with our clients regarding alerts, project updates, and project statuses
• Data collection, analysis, and report writing
• Engage in group collaborative projects and effectively work in a team setting
• Learn and utilize SpearTip’s ShadowSpear Platform
• Pursue continued technical education/certifications (at SpearTip’s expense)

Cyber Security Associate

• You analyze and optimize existing claims processes and systems.
• You contribute your operational and technical knowledge and support maintenance activities.
• You work closely with an agile team, develop innovative solution proposals and document them.
• You design and specify new system features and user interfaces – from concept to implementation.
• You define clear acceptance criteria and test new features in a structured and traceable manner.
• You support the development team and ensure requirements are implemented transparently through your documentation.
• You are the contact person for all orders related to hardware, software and telephony as well as for user permissions.
• You maintain, update and review user and permission profiles and ensure their security and currency.
• You support the setup of hardware/software bundles and ensure smooth processes in user administration.
• You define area-specific roles and rights, monitor compliance with security requirements and coordinate revalidations.

Claims Business Analyst, IT Champion

• You analyze Management Liability risks and determine appropriate insurance terms and conditions — based on strategic objectives, internal underwriting guidelines and technical specifications
• You develop and implement tailored, complex insurance solutions to meet the diverse needs of national and international corporate clients
• You negotiate optimal solutions with clients and distribution partners, build trusting, professional relationships, and foster sustainable business partnerships
• You stay close to the market, identify growth opportunities and use them to strategically build new business relationships and sustainably expand the portfolio
• You actively contribute to the further development of our strategy, products and processes

Trainee – Underwriting Management Liability

Manager

• Ensure the timely and accurate delivery of Group and regulatory requirements
• Provide support to the Head of Retail Reserving with reporting and communication of the results
• Deliver detailed analysis and communication of emerging trends
• Support the business functions, including Portfolio Management, Pricing and Claims
• Drive discussions and production of the business plan focusing on loss ratios
• Provide guidance and support for team members
• Advise Finance, Portfolio Management, and other functions on reserving and strategic business decisions

Reserving Manager

Performance Marketing

• Support DA Direkt in the Online Performance Marketing department
• Take ownership of individual tasks as a full member of the team
• Participate in strategic and operational day-to-day activities
• Conceptualize strategic and operational paid social initiatives
• Contribute ideas for social media monitoring and trend research
• Develop creative content
• Set up and optimize ad campaigns on Facebook/Instagram (Meta) and TikTok
• Analyze relevant KPIs and derive targeted recommendations for action
• Brief creatives and ensure their quality

Working Student – Paid Social

Customer Success Manager

• Entwickelst nachhaltige Lösungskonzepte für die technische Umsetzung von Business-Anforderungen und gestaltest die Integration zwischen dem neuen Partnerdatensystem und dem CRM-System der Zurich Schweiz aktiv mit
• Begleitest und leitest Teams durch den gesamten Projektlebenszyklus von der ersten Konzeption über die Definition der Anforderungen, die Planung der Software- und Cloud-Architektur bis hin zur erfolgreichen Umsetzung und Lieferung
• Entwickelst und pflegst projektübergreifende Architekturstandards, die eine einheitliche und zukunftsfähige Systemlandschaft ermöglichen
• Führst Machbarkeitsstudien durch und berätst die Projekt- sowie Programmleitung in technischen Fragestellungen
• Sorgst für vollständige und präzise technische Spezifikationen und Dokumentationen – basierend auf dem arc42-Standard