Solutions Engineer

• Architect & standardize PeopleSoft integrations: Design, maintain, and iterate on Zip’s core PeopleSoft integration templates, ensuring they deliver scalable, repeatable, and robust customer implementations.
• Bridge product & the field: Work closely with Engineering, Product, and Design (EPD) to ensure integration templates stay perfectly aligned with core product architecture, field insights, and emerging customer needs.
• Turn nuance into scale: Analyze complex customer implementations to identify reusable data mapping patterns and system nuances, converting bespoke solutions into standardized internal assets.
• Support pre-sales engineering: Partner with account teams during pre-sales to design and vet integration architectures, ensuring prospective customers are set up for smooth, best-practice deployments.
• Drive technical implementation excellence: Define, document, and champion technical solution consulting best practices, raising the technical bar and driving consistency across all implementations.
• Become a Multi-ERP Expert: Leverage your existing PeopleSoft, P2P, and Financials (FSCM) expertise to build deep fluency across additional ERP ecosystems, ultimately becoming the ultimate subject matter expert on integration architecture, data models, and Zip’s App Studio.
• Build for permanent scale: Approach every technical challenge with an engineering mindset - designing and executing a solution thoroughly once so that future implementations happen effortlessly.

Solutions Architect – Oracle PeopleSoft

• You’ll work closely with our Engineering, Product, and Design (EPD) teams while reporting to Engineering to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations.
• Architect & standardize Jaggaer integrations: Design, maintain, and iterate on Zip’s core Jaggaer (Sourcing, eProcurement, and Invoicing) integration templates, ensuring they deliver scalable, repeatable, and robust customer implementations.
• Bridge product & the field: Work closely with Engineering, Product, and Design (EPD) to ensure integration templates stay perfectly aligned with core product architecture, field insights, and emerging customer needs.
• Turn nuance into scale: Analyze complex customer implementations to identify reusable data mapping patterns and system nuances, converting bespoke solutions into standardized internal assets.
• Support pre-sales engineering: Partner with account teams during pre-sales to design and vet integration architectures, ensuring prospective customers are set up for smooth, best-practice deployments.
• Drive technical implementation excellence: Define, document, and champion technical solution consulting best practices, raising the technical bar and driving consistency across all implementations.
• Become a Multi-ERP expert: Leverage your existing Jaggaer, P2P, and procurement systems expertise to build deep fluency across additional ERP ecosystems, ultimately becoming the ultimate subject matter expert on integration architecture, data models, and Zip’s App Studio.
• Build for permanent scale: Approach every technical challenge with an engineering mindset - designing and executing a solution thoroughly once so that future implementations happen effortlessly. You balance high-level architectural design with a willingness to dive directly into API configurations and template modifications to get the job done right.

Solutions Architect

Accounts Payable

• Own the AP automation strategy and roadmap, including exception automation, AP inbox management, invoice coding, and vendor collaboration
• Reimagine the AP team’s workflow with an AI-first lens, effectively leveraging the power of AI to solve customer pain points while maintaining controls and security
• Be the voice of the AP persona within Zip
• Synthesize user needs with the company strategy and your product vision to develop a compelling roadmap and detailed product specs
• Manage end-to-end execution for core product features/capabilities
• Ensure we meet high customer standards by designing robust feature rollout and quality processes in coordination with stakeholder teams
• Collaborate deeply with engineering and design to define requirements, provide product direction, make tradeoffs, and deliver high-quality, enterprise-grade features

Senior Product Manager, AP Automation

Infrastructure Engineer

• Play a pivotal role in multi-region growth by building and operating global multi-cell architectures.
• Assume end-to-end ownership of one or more infrastructure components, including Kubernetes platforms, AI Infra, observability, deployment pipeline and cost optimization.
• Champion technical excellence by leading the design, implementation, and operational excellence of highly scalable systems.
• Partner with engineering colleagues to accelerate and empower Zip’s product roadmap.

Software Engineer, Core Infrastructure – Mid-Senior Level

Account Executive

• Own the full sales cycle: Engage C-level executives, influence stakeholders across procurement, finance, IT, legal, and operations, and navigate long, complex deal cycles.
• Drive new business: While supported by BDRs and marketing, you’ll proactively prospect and leverage your network to develop a strong pipeline.
• Act as a strategic advisor: Understand enterprise procurement challenges and position Zip as a transformational solution for efficiency and cost control.
• Solution-sell with vision: Demonstrate Zip’s immediate impact while aligning with customers’ long-term digital transformation goals.
• Shape the future: As an early sales leader in a hyper-growth startup, help refine Zip’s sales strategy, process, and team culture.
• Leverage best-in-class sales tools: Utilize Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach to optimize outreach and pipeline management.

Strategic Account Executive

Account Manager

• You are a trusted advisor, strategic thinker, and a closer - you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell
• Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder and pushing the limits of the possible - a founding member of the Enterprise Account Management team. You’ll help establish the playbooks, the culture, and best practices.
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Enterprise Account Manager

Sales

• Own Enterprise West's new business revenue targets, driving consistent quarter-over-quarter performance through a team of first-line sales managers.
• Define and execute the go-to-market strategy for the West territory — market prioritization, pipeline coverage targets, competitive positioning, and cross-functional resource deployment.
• Hire, develop, and performance-manage a team of first-line Enterprise Sales managers, building a culture of accountability, coaching, and continuous improvement.
• Serve as an executive presence in key strategic deals — engaging with C-level buyers, shaping deal strategy, and helping your managers close the most complex and high-value opportunities in the region.
• Drive rigorous forecast discipline and pipeline hygiene across the West org, delivering accurate and credible business reporting to GTM leadership.
• Partner with Business Development, Solution Engineering, Advisory, Marketing, and Zip's Partner network to build and accelerate pipeline across the territory.
• Identify structural gaps in coverage, capacity, and capability — and close them quickly through hiring, coaching, or process changes.

Senior Director, Enterprise Sales

Business Operations

• Lead “zero-to-one” strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
• Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
• Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.
• Build scalable processes and systems from “one-to-ten” and improve existing workflows for efficiency and growth.
• Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
• Define success metrics, track performance, and ensure accountability across key initiatives.

Business Operations Manager

Sales Operations Manager

• Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
• Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
• Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
• Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
• Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
• Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
• Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
• Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
• Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
• Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
• Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).

Post-Sales Enablement Manager

QA Engineer

• Own product quality OKRs in partnership with the EPD team — staying ahead of customer-reported issues by analyzing failure patterns, improving test coverage, and surfacing regressions before they reach production
• Build and maintain Playwright automation (TypeScript) as the primary testing approach, aligned with the testing pyramid across UI, integration, and unit layers — and partner with engineering to expand that coverage over time
• Own the quality gate for every release cycle: review PRs lacking test coverage, collaborate with an offshore QA team on regression execution, and partner with engineering to resolve release-blocking issues fast
• Embed deeply with the product team to develop domain expertise, own end-to-end test plans, and drive quality outcomes for new features and releases
• Serve as Zip's quality advocate in the deploy process — not just flagging issues, but actively raising the bar across the team for how testing gets done
• Continuously improve QA processes, tooling, and documentation based on what's working and what isn't — you treat the test suite as a living system, not a static artifact

Senior QA Engineer

Manager

• Build and present C-suite-level business cases to CFOs, CPOs, and finance leaders, partnering with Account Executives throughout the deal.
• Conduct quantitative analysis, ROI modeling, and benchmarking, leveraging AI-assisted tools and templates to accelerate and sharpen each business case.
• Lead iterative working sessions with prospects, refining assumptions and tailoring the value narrative to each buyer's priorities.
• Partner with Account Executives to embed value into discovery, shape decision criteria, and defend pricing through close.
• Coach reps on value-based selling, review AE-led business cases, and contribute field insights, benchmarks, and reusable assets back to the team's shared library to raise value delivery across your segment.

Business Value Manager

• Lead a team of direct Sales Executives to achieve aggressive new business and expansion sales targets in the region.
• Evolve and execute on a comprehensive sales strategy in collaboration with cross-functional resources to effectively penetrate the market, analyze competition and consistently over perform.
• Cultivate strong partnerships with Business Development, Solution Consulting, Advisory, Marketing, our Partner network and the Zip Executive team.
• Recruit, coach, and mentor team members to foster a culture of consistent performance and continuous improvement.
• Accurately report and forecast pipeline and performance to the business.
• Participate strategically in C-level meetings to gain insight into customer requirements and effectively map Zip’s solutions to high impact business pain.
• Achieve quarterly and annual sales targets, contributing significantly to overall revenue goals.
• Deliver world class client experiences to maintain and grow client base through non-sales related outreach.

Director, Enterprise Sales

Full-stack Engineer

• Serve as the site tech lead for the Online Storage team in Toronto, providing technical direction and day-to-day guidance to engineers across the Storage and Search domains.
• Evolve Zip's search infrastructure—including OpenSearch, search APIs, and Global Search—from a fragmented set of systems toward a unified, intelligent, and measurable search platform.
• Evolve Zip's core storage stack—Aurora RDS, Elasticache, MemoryDB, DynamoDB, and S3—to support multi-region, multi-cell architectures as Zip expands across the US and EU.
• Drive complete cell isolation: eliminate cross-cell database and search connections so that a failure in one cell cannot cascade to another.
• Mature disaster recovery posture across every stateful system, validating RTO and RPO targets through practiced fire drills rather than aspirational documentation.
• Improve the performance and debuggability of Zip's data layer, giving engineers across the org clear tooling to diagnose and resolve regressions quickly.
• Collaborate with the SF-based Online Storage team and product engineering teams to design new features and architectural patterns that better support Zip's scale and enterprise requirements.
• Act as a technical mentor and role model for engineers on the Toronto team, fostering growth and maintaining a high quality bar for all technical outcomes.

Senior Software Engineer, Online Storage

IT Support

• Be the primary technical presence in our NYC office, owning Zoom & conference equipment, Wi-Fi, printers, and Mac hardware/software.
• Provide general IT support to Zip employees (helpdesk, troubleshooting, etc.) for local employees in NYC and a small satellite office in London.
• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
• Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
• Administer and integrate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
• Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
• Write and maintain runbooks and SOPs so the site runs smoothly.

IT Support Specialist – Onsite Site Lead

Marketing

• Own all marketing-sourced leads from various campaigns across all channels including digital, tradeshows, webinars, conferences, content syndication, etc
• Work historic leads through nurture campaigns and sequences
• Be a liaison between sales and marketing, providing feedback and recommendations where necessary
• Become a product expert and build a point of view and approach to explaining how Zip helps potential customers with their needs
• Be adaptable and flexible – as part of an early-stage, hyper-growth company, we are rapidly growing our processes and team
• Make recommendations and execute different experiments and solutions for GTM processes
• Acts as an educator and partner on Zip content, updates, and industry trends