Customer Success Manager

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes.

Analyst

• Be a first line of support for new SOW requests coming from the business. Assist with providing template SOWs and identifying the proper components to include in each SOW.
• Act as a quality check to ensure scoping and technical validation have taken place before finalizing SOWs.
• Review and analyze SOW customization requests to ensure compliance with company policies and implementation feasibility.
• Provide timely and accurate responses to basic SOW questions from the Sales team.
• Collaborate with senior team members to understand customer requirements and tailor contracts to align with product capabilities.
• Maintain organized records of SOW versions, approvals, and customization details.
• Identify and execute opportunities to improve efficiency across the Solutions Services, Legal, and Deal Desk teams.
• Support the Solutions Services Managers in preparing documentation for customer implementation projects.
• Creatively solve for customer asks with solutions that both meet customers needs and protect our ability to deliver.
• Learn and develop expertise in the company’s SaaS product and implementation processes.

Contracts Analyst

• Be a first line of support for new SOW requests coming from the business. Assist with providing template SOWs and identifying the proper components to include in each SOW.
• Act as a quality check to ensure scoping and technical validation have taken place before finalizing SOWs.
• Review and analyze SOW customization requests to ensure compliance with company policies and implementation feasibility.
• Provide timely and accurate responses to basic SOW questions from the Sales team.
• Collaborate with senior team members to understand customer requirements and tailor contracts to align with product capabilities.
• Maintain organized records of SOW versions, approvals, and customization details.
• Identify and execute opportunities to improve efficiency across the Solutions Services, Legal, and Deal Desk teams.
• Support the Solutions Services Managers in preparing documentation for customer implementation projects.
• Creatively solve for customer asks with solutions that both meet customers needs and protect our ability to deliver
• Learn and develop expertise in the company’s SaaS product and implementation processes.

Full-stack Engineer

• Design and build the core agentic platform powering Zip's AI products, including orchestration, memory, retrieval, and document processing infrastructure.
• Own end-to-end delivery of platform capabilities — from architecture decisions through production — with real influence over how the broader engineering organization builds AI.
• Partner closely with every product team at Zip to understand their needs, surface shared patterns, and ship reusable infrastructure that raises quality across Intake AI, Chatbot, IP Agent, Contract Orchestration, and Payments simultaneously.
• Push the frontier of applied AI engineering: LLM orchestration with LangGraph, RAG pipelines, agentic document parsing, and self-correcting memory systems.
• Build and evolve eval frameworks and observability tooling that make AI systems measurably more reliable over time.
• Translate ambiguous, open-ended problems into well-scoped technical solutions, without waiting for a playbook that may not yet exist.

Software Engineer, AI Foundation – Mid-Senior Level

Sales

• Lead a team of direct Sales Executives to achieve aggressive new business and expansion sales targets in the region.
• Evolve and execute on a comprehensive sales strategy in collaboration with cross-functional resources to effectively penetrate the market, analyze competition and consistently over perform.
• Cultivate strong partnerships with Business Development, Solution Consulting, Advisory, Marketing, our Partner network and the Zip Executive team.
• Recruit, coach, and mentor team members to foster a culture of consistent performance and continuous improvement.
• Accurately report and forecast pipeline and performance to the business.
• Participate strategically in C-level meetings to gain insight into customer requirements and effectively map Zip’s solutions to high impact business pain.
• Achieve quarterly and annual sales targets, contributing significantly to overall revenue goals.
• Deliver world class client experiences to maintain and grow client base through non-sales related outreach.

Director, Strategic Sales

Support Engineer

• Serve as the final internal technical escalation point for any customer issues, supporting our Customer team.
• Triage bugs and issues as reported by the Customer Team, either by resolving them yourself or ensuring a successful hand-off to engineering.
• Work directly with Engineering and our Customer Team to become an expert on Zip's functional and technical aspects.
• Identify and own any process gaps in the Customer Team to Engineering escalation process.
• Identify and own any knowledge gaps related to any relevant product areas.
• Work directly with customers to resolve any technical issues.
• Use internal tooling to investigate data and customer configurations.
• Partner with Product, representing the voice of the customer to help drive the Product Roadmap.
• Serve as a product-matter expert to support cross-functional teams.

Senior Technical Support Engineer

Operations

• Support our customers using Intercom by communicating, troubleshooting, and resolving any payment issues.
• Partner with our customer and payment provider support teams to find a timely resolution to customers' problems.
• Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
• Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
• Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made.
• Support ad-hoc projects for the payment operations team

Payment Operations Specialist

• Design and build highly reliable, production-grade AI products and features — spanning agentic workflows, LLM-powered automation, and intelligent document processing.
• Translate complex AI concepts into intuitive, customer-facing experiences that eliminate manual work and drive smarter procurement decisions.
• Own features end-to-end: from scoping and architecture through to shipping and iterating based on real customer feedback.
• Write high-quality, extensible, and maintainable code that serves as the foundation for Zip's AI-first product strategy.
• Build scalable APIs, backend services, and frontend components that bring AI capabilities seamlessly into Zip's core platform.

Software Engineer, AI Team – All Levels

Solutions Engineer

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Delegate and oversee project-related activities to supporting solutions and technical consultants.
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Solutions Manager

Events

• Lead the vision, strategy, and end-to-end execution of Zip's owned event portfolio, managing the full lifecycle from concept and creative direction through production planning, agency management, budget ownership, on-site execution, and post-event analysis.
• Identify, design, and execute one-off brand moments: pop-ups, immersive activations, and in-market stunts that stop people in their tracks, generate earned media, drive social amplification, and create genuine cultural relevance.
• Build and own Zip's brand event calendar, designing the tentpole moments that anchor our broader field marketing and third-party event strategy.
• Own the end-to-end promotional strategy for each event across digital and physical channels, including email, social, paid media, sponsorships, direct physical invitations, and event websites.
• Serve as the connective tissue across brand, product marketing, corporate messaging, design, lifecycle, field marketing, sales, and customer success. Manage high-caliber event production agencies and creative vendors to execute at the highest level.

Lead Brand Events Marketer

Business Development Rep

• Drive operational excellence across GTM: Support the design and execution of core sales processes including territory planning, goal setting, lead routing, and performance tracking, ensuring our GTM engine runs smoothly as we scale.
• Deliver insights that drive decisions: Use SQL, spreadsheets, and dashboards to uncover trends, diagnose problems, and influence how Sales and Marketing leaders make decisions. You’ll turn analysis into action.
• Lead cross-functional projects: Take ownership of high-impact initiatives across Sales, Marketing, Finance, CS, and RevOps, whether that’s streamlining our forecast process, rolling out new attribution logic, or helping launch a new rep productivity model.
• Shape the GTM rhythm: Partner with Sales leaders to run key operating cadences such as forecast calls, pipeline reviews, and QBRs, ensuring every forum is well-structured, efficient, and driving the right outcomes.
• Scale what works: Help build the systems, workflows, and metrics that enable repeatable success, while identifying areas for automation and simplification across the funnel.
• Build trust across teams: Act as a thought partner and executional force for GTM leaders, balancing strategic problem solving with a roll-up-your-sleeves mentality to get things done.

Customer Success Manager

Customer Success Manager

Customer Success Manager

Contracts Analyst

Contracts Analyst

Software Engineer, AI Foundation – Mid-Senior Level

Director, Strategic Sales

Senior Technical Support Engineer

Payment Operations Specialist

Software Engineer, AI Team – All Levels

Solutions Manager

Lead Brand Events Marketer

Solutions Manager

Solutions Manager

GTM Strategy & Operations Associate, BDR