Full-stack Engineer

• Design and build highly reliable and resilient products and features
• Work closely with cross functional product and customer-facing teams to understand requirements and ship thoughtful solutions
• Write high-quality, extensible, and maintainable code
• Design and build scalable frontend applications and components
• Design and build APIs to drive existing and new features for a web-based application

Software Engineer, New Grad

Events

• Supporting the planning, execution, and optimization of third-party sponsored events to drive engagement, generate leads, and enhance our brand presence.
• Maintain project deliverables and timelines project management tools/planning, demonstrating hyper-focused attention to detail to ensure flawless execution across numerous concurrent events.
• Own all event logistics and production, including vendor negotiation and management, contract review, budget adherence, and on-site execution.
• Work with sales teams to identify best sales attendance, select contacts for on-site meetings, and run pre-event know-before-you-go meetings.
• Develop and execute multi-channel promotional campaigns (email, social media, website) to maximize attendance and engagement.
• Partner with Brand, Corporate, and Product Marketing to develop creative and engaging booth activations, customer stories, messaging, and event experiences that bring our brand story to life and ensure a high-quality attendee experience.
• Partner with sales to ensure generated leads are routed correctly and worked by representatives both pre- and post-campaign activation.
• Establish a centralized event reporting system, utilizing CRM and data reporting tools (e.g., Salesforce) to rigorously track event performance metrics—including MQL-to-SQL conversion, cost-per-lead (CPL), and pipeline influenced—to determine and prove event ROI.
• Create post-event follow-up strategies to nurture leads and convert attendees into customers via Marketo (marketing) and outreach (sales messaging).
• Provide support to the broader Field Marketing team as needed, leveraging event expertise to assist with regional or hosted event logistics.

Events Marketing Manager

Performance Marketing

Demand Generation Marketing Manager

Support Engineer

• Act as the primary technical point of contact for assigned enterprise customers, owning complex technical engagements end-to-end.
• Develop deep understanding of customer environments, workflows, integration dependencies, and success criteria.
• Provide proactive recommendations, best practices, and architectural guidance to optimize reliability, scalability, and product adoption.
• Build strong, trusted relationships with customer engineering, operations, procurement, and IT stakeholders.
• Serve as the senior technical resource for your assigned customers, unblocking internal teams and customers through advanced troubleshooting.
• Triage, validate, and reproduce issues; partner with Engineering to drive resolution with full context and prioritization signals.
• Lead investigations across integrations, identity/SAML, workflow configurations, and backend systems with disciplined root cause analysis.
• Provide structured post-incident guidance and prevention strategies.
• Establish predictable engagement rhythms with your customers: operational reviews, health checks, roadmap alignment, and integration assessments.
• Identify opportunities to improve reliability through process changes, configuration enhancements, and knowledge-sharing.
• Contribute to scalable frameworks that strengthen how Zip delivers designated support at enterprise scale.
• Represent your customers internally, ensuring their needs are understood and prioritized appropriately.
• Partner with Product to influence roadmap through insights gained from recurring themes, usage patterns, and system behaviors.
• Support Sales, CSM, Onboarding, and TAM teams as a senior technical expert for assigned customers.
• Use internal tools, logs, and observability platforms (e.g., Datadog) to analyze configurations, trace failures, and understand system behavior.
• Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and ERP/identity platforms.
• Identify systemic trends to reduce recurrence and improve overall platform resilience.

• Design and build product features for enterprise customers.
• Work closely with cross-functional product and customer-facing teams.
• Work closely with our customers’ security teams.
• Build guardrails, tooling, frameworks, and automation.
• Design and build scalable frontend applications and components.

Software Engineer, Identity Access Management – IAM

Recruitment

• Coordinate a high volume of interviews and maintain recruiting calendars
• Work closely with a recruiter and hiring manager to design the candidate experience
• Communicate with both candidates and internal partners to guide them through the interview process
• Maintain internal systems and tools while looking for ways to improve existing processes
• Quickly problem-solve last-minute issues that come up while coming up with a longer-term solution
• Contribute to projects including but not limited to candidate sourcing, reporting, referral program development, candidate surveys, and ad-hoc projects
• Handle confidential information with integrity and discretion

Recruiting Coordinator – Contract

Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

Senior Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health and hedge account risks based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target GRR.
• Continuously improve Customer Success assets and processes.

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Account Executive

• You’re a closer, trusted advisor, product consultant – you’re working with prospects day-in-day-out to deliver immense ROI in an efficient, value-based sales cycle
• You’re a hunter – you’ll get a healthy supply of BDR leads and marketing opportunities, but you’ll prospect and tap into your network to knock down doors and blockers
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practice to the org
• Become a product expert – learning the Zip platform through and through, so that you’re demo ready
• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
• Be adaptable and flexible – as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Commercial Account Executive

Program Manager

• Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
• Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process
• Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
• Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
• Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
• Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
• Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning

People Operations Program Manager

People Operations

• Execute daily global benefits administration tasks, supporting Zipsters in their enrollment and maintenance of crucial and delightful benefit programs
• Maintain the integrity of employee data within the HRIS and supporting systems with a high degree of accuracy and confidentiality
• Kick off our warm welcome of new Zipsters by managing our system onboarding and background check administration
• Support our Immigration + Global Mobility programs to ensure we kick off and file Zipster cases quickly and smoothly
• Support Zipsters in key life moments by quickly issuing accurate employment verifications
• Continuously improve our processes and systems in close partnership with the full People Operations Team and cross-functional teams to ensure we scale with our growing global presence

Software Engineer, New Grad

Events Marketing Manager

Demand Generation Marketing Manager

Support Engineer

Software Engineer, Identity Access Management – IAM

Demand Generation Marketing Manager

Demand Generation Marketing Manager

Recruiting Coordinator – Contract

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Commercial Account Executive

People Operations Program Manager

People Operations Associate