Enterprise Account Manager

Zip

Enterprise Account Manager role at Zip, selling to Global 2000 companies and driving product adoption. Engage with customers to deliver ROI through strategic account management.

Posted 6/23/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Minnesota, New Jersey, New York, Tennessee, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $290,000 - $315,000 per yearWebsite

About the role

Key responsibilities & impact

You are a trusted advisor, strategic thinker, and a closer - you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell
Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
You’re a builder and pushing the limits of the possible - a founding member of the Enterprise Account Management team. You’ll help establish the playbooks, the culture, and best practices.
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.

Requirements

What you’ll need

5+ year of technology SaaS experience at enterprise level
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, Account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Benefits

Comp & perks

Start-up equity
Full health, vision & dental coverage
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS experienceaccount managementcustomer retentioncustomer adoptionnegotiation strategiescontract management

Soft Skills

strategic thinkingself-drivenorganizational skillstime managementcommunication skills