IT Support Specialist – Onsite Site Lead

Zip

IT Support Specialist providing technical support and managing IT operations at Zip's NYC office. Overseeing hardware, cloud services, and employee onboarding/offboarding.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $127,500 - $157,500 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Be the primary technical presence in our NYC office, owning Zoom & conference equipment, Wi-Fi, printers, and Mac hardware/software.
Provide general IT support to Zip employees (helpdesk, troubleshooting, etc.) for local employees in NYC and a small satellite office in London.
Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
Administer and integrate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
Write and maintain runbooks and SOPs so the site runs smoothly.

Requirements

What you’ll need

3+ years of corporate IT experience.
Ability to be onsite 5 days a week in our Chelsea NYC office, and lift & move equipment up to 50 lbs (shipments, monitors).
Deep understanding of computer fundamentals and hands-on troubleshooting: hardware and software (Mac, Windows, Kandji/Iru, Intune) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
Uses AI tools effectively to speed up support, scripting, and documentation.
Experience with automation workflows and scripting is a plus.

Benefits

Comp & perks

📈 Start-up equity
🦷 100% health, vision & dental coverage options
🍽️ Catered lunch & dinner
🌴 Flexible PTO
🏋️‍♀️ ClassPass membership
🚍 Monthly commuter benefit
🚠 Team building events & happy hours
💻 Home office stipend
🛜 Phone/internet reimbursement
🍼 Paid parental leave
🧑‍🧑‍🧒‍🧒 Fertility stipend
💸 401k plan
🤖 Unlimited AI token usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootinghardwaresoftwarecloud technologiesautomation workflowsscriptingasset trackingdevice complianceprovisioning

Soft Skills

positive attitudeprocess buildingpolicy developmentteam collaborationcommunication