Ziff Davis

Customer Success Manager

• Guide clients and partners through the subscription lifecycle from purchase to renewal
• Handle sales support, quote management, and order management to drive revenue growth and client retention
• Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry
• Implement and manage the automatic renewal process
• Respond to inbound client calls and emails, following up in a timely manner
• Ensure all orders are processed and fulfilled efficiently
• Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options
• Use extensive product knowledge to provide clients with information, and to identify and close cross-sell and upsell opportunities
• Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce

Customer Success Associate

Solutions Engineer

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value

Customer Solutions Manager

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

Inside Sales

• Conduct high-volume cold calling, email outreach, independent research and prospecting to connect with indie game publishers
• Identify new business opportunities and qualifying leads
• Sell turnkey options, such as sponsorship packages and pass along larger programs to the respective Sales leads
• Develop and foster relationships with indie advertisers through consistent communication and follow-up
• Stay up to date on indie gaming trends, new releases, and emerging studios to identify potential partnership opportunities

Inside Sales Associate – Indie Lead Generation

Account Manager

• Own and grow a portfolio of enterprise customer accounts through renewals, expansion, upsell, and cross-sell opportunities.
• Develop and execute strategic account plans aligned with customer business objectives and technology initiatives.
• Build trusted relationships with executive sponsors, IT leadership, engineering teams, procurement stakeholders, and operational decision makers.
• Conduct business reviews, account planning sessions, and customer success discussions to identify growth opportunities and mitigate risk.
• Maintain accurate forecasting, pipeline management, and account activity within Salesforce.
• Develop and execute joint account plans with reseller partners, distributors, systems integrators, and managed service providers.
• Conduct customer-facing meetings, discovery sessions, presentations, and business reviews alongside channel partner sales teams.
• Build strong relationships with partner account managers, sales leaders, architects, and practice leaders to drive revenue growth.
• Drive partner engagement through account mapping, opportunity planning, pipeline reviews, and executive alignment activities.
• Position and sell the company’s full portfolio of solutions, including software, hardware, subscriptions, services, and emerging offerings.

Enterprise Account Manager – Channel Sales

Manager

• play a pivotal role in managing and growing key client relationships
• serve as the lead strategic partner for key clients
• develop and execute strategic plans aligned with the brand’s goals
• lead quarterly and annual business reviews
• oversee the development and execution of brand marketing initiatives
• manage and coordinate creative approvals
• monitor and analyze campaign performance
• ensure the brand’s presence is optimized across all retail and e-commerce channels
• track and analyze sales data
• maintain detailed records of brand activities, approvals, and budgets
• manage multiple projects simultaneously

Client Strategy Manager

Financial Planning and Analysis

• Manage, support and implement Oracle Financials modules in ERP Cloud
• Support users through day to day, month-end and year-end activities
• Research and analyze business processes and identify areas for improvements
• Ensure SOX compliance by documenting system changes and permission changes
• Assist accounting team members with documenting and improving upon existing processes
• Stay up to date on system functionality and monitor new releases for potential areas of improvement
• Provide user trainings on system functionality and processes
• Troubleshoot any system issues that arise and provide timely solutions
• Perform any data cleansing work as needed to improve reporting/processes
• Employ creative solutions to complex problems that may arise

Manager, Financial Systems

Accounts Payable

• manage invoices
• liaise with various departments regarding payments
• interact with vendors
• Vendor Onboarding experience
• knowledge of W-9’s, W-8BEN’s
• acceptable banking support and credentials
• 1099’s
• Inputting invoices into the general ledger accounting system
• establishing good relationships across departments and business units
• ensuring that all approved invoices are prioritized and paid in accordance with cash discount potential
• understanding vendors used by the Company
• processing Electronic Funds Transfer requests
• Matching invoices to payment requests
• reconciling vendor statements
• researching and correcting discrepancies
• maintaining files and documentation thoroughly and accurately
• developing/maintaining payable aging reports
• auditing employee expense reports
• understanding of payment application to the invoice
• interfacing with management in various departments

Accounts Payable Specialist

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across geographies

Customer Solution Manager – Public Sector

Director

• Lead, mentor, and scale a high-performing product merchandising organization
• Champion the strategy to streamline 90% of manual merchandising tasks through smart automation and AI integration
• Collaborate cross-functionally with senior editorial leaders to define and safeguard the critical 10% of human editorial input
• Partner directly with Product, Engineering, and Data Science teams to refine automated product selection, personalization, and promotion logic
• Own the performance metrics, revenue outcomes, and conversion optimization strategies for product discovery
• Foster a culture of continuous learning, mentoring the management team to prioritize high-value human touchpoints

Director, Product Merchandising

Sales

• Drive strategic growth for Ookla’s enterprise solutions portfolio
• Identify, develop, and close complex enterprise opportunities
• Develop and execute strategic account plans to grow enterprise revenue
• Build and manage a robust pipeline achieving quarterly and annual quotas
• Lead complex multi-stakeholder sales cycles from prospecting through contract negotiation
• Sell consultatively by aligning solutions with customer objectives
• Educate customers on the business impact of WiFi performance, wireless reliability, and user experience

Senior Enterprise Sales Director

QA Engineer

• Perform software testing for various systems, including web and mobile applications, customer billing, back-end database systems, email delivery, and security systems
• QA tasks throughout a project's life cycle
• Collaboration with various departments to ensure proper processes are followed
• Hands-on participation in the project lifecycle, from reviewing requirements through release and post-launch support
• Create and execute comprehensive test plans and test cases, report and track issues through resolution
• Functional, system integration, regression, user acceptance and production deployment testing
• Reproduce production bugs and validate bug fixes
• Collaborate with all departments for full test coverage
• Provide accurate and timely estimates for QA timelines and effort
• Establish and evolve formal QA processes using industry-accepted best practices
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
• Adapt to the SCRUM software development process - participate in Sprint planning, reviews, stand-ups, and retrospectives

DevOps Engineer

• Responsible for maintaining and improving cloud infrastructure primarily on AWS
• Architect, implement, maintain, and optimize cloud infrastructure including services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and Amazon EKS
• Develop, manage, and maintain scalable cloud environments using Infrastructure as Code tools
• Design, implement, and optimize CI/CD pipelines to automate build, testing, and deployment processes
• Manage and operate containerized applications using Docker and Kubernetes
• Implement and maintain monitoring, logging, and alerting systems
• Implement cloud security best practices
• Manage and optimize Amazon RDS database infrastructure
• Configure and administer Cloudflare for network security and performance optimization
• Collaborate with development, product, and operations teams

DevOps II

Data Engineer

• Assist in building and maintaining ETL/ELT data pipelines using Matillion or similar tools
• Work with Snowflake to store, process, and analyze data
• Write, optimize, and maintain SQL queries for large datasets
• Perform data extraction, transformation, and loading from multiple sources (APIs, S3 files, databases)
• Monitor and troubleshoot data workflows and pipelines
• Support scheduling and automation of jobs using orchestration tools
• Ensure data quality, consistency, and reliability
• Collaborate with team members and stakeholders to understand data requirements
• Maintain proper documentation for data processes and workflows
• Work in a fast-paced, collaborative environment while demonstrating ownership, analytical thinking, and problem-solving skills
• Continuously learn and adapt to new technologies, tools, and data engineering practices

Associate Data Engineer

Product Marketing

• Define how our products win in priority segments by translating technical data into value-driven messaging for specific buyer personas.
• Synthesize market insights and feedback from Sales and to inform product positioning and feature prioritization.
• Ensure our materials address segment-specific pain points and reflect the needs of our key audiences.
• Elevate the quality of sales tools to ensure Sales is perfectly aligned on how to win.
• Move beyond what a product does to why it matters and how it solves a client's most pressing challenges.
• Lead and develop a small team, fostering a culture of creative problem-solving and proactive support.
• Partner with Product and Sales to lead high-impact launches and facilitate cross-departmental training.

Customer Success Associate

Customer Solutions Manager

Customer Solutions Manager

Inside Sales Associate – Indie Lead Generation

Enterprise Account Manager – Channel Sales

Client Strategy Manager

Manager, Financial Systems

Accounts Payable Specialist

Customer Solution Manager – Public Sector

Director, Product Merchandising

Senior Enterprise Sales Director

QA Engineer

DevOps II

Associate Data Engineer

Senior Product Marketing Manager