Zeta

Marketing

• Act as the primary point of contact for assigned accounts and build strong, trust-based client relationships.
• Gather clear, actionable requirements from clients and translate business needs into concise briefs.
• Manage timelines, deliverables, and approvals with discipline to ensure quality and timelines are met.
• Coordinate cross-functionally across Creative Design, Content & Copywriting, Digital Marketing, Web Engineering, and Events.
• Oversee campaign assets and marketing materials to ensure work is on-brand and tied to business objectives.
• Track CSAT, hold regular check-ins, and share periodic performance and progress reports.

Associate/Senior Associate – Marketing

Director

• Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization
• Implementing best in class accounting practices and Internal Control procedures
• Purchase to Procurement Cycle & Policies, SOPs and SLAs
• Billing Processes and Systems to raise timely invoices and perform ageing analysis
• Revenue and Cash Reconciliations and suggesting and implementing SOPs and SLAs
• Ensure timely and accurate monthly closures
• Ensure timely year end financial closures and consolidations as per Indian AS/ IFRS / US GAAP
• Handle end to end audit process and ensure timely completion of audits
• Understand the applicability and ensure compliance with all the relevant statutes impacting the company
• Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations
• Identify and implement processes to automate all routine repetitive tasks

Director – Accounts

Compliance

• Establish a comprehensive Compliance Manual and SOPs for each product aligned with RBI, PMLA, IT/DPDP rules, digital lending, and data privacy directives.
• Monitor, interpret and implement developments across RBI (NBFC, Digital Lending, PMLA, Data Protection), SEBI (RIA), CICRA, DPDP.
• Own end‑to‑end licensing - NBFC registration, bureau partnerships, etc.; serve as principal point of contact with regulators and external counsel.
• Lead all compliance reporting: STRs (FIU-IND), regulatory returns, KYC/AML filings and RIA disclosures.
• Partner with Product, Tech and Ops to embed controls early in the development lifecycle and train all staff on regulatory updates.
• Ensure all lending workflows meet regulatory limits, disclosures and fair-practice code.
• Build and operate a dynamic compliance risk‑assessment framework for KYC/AML, underwriting, data‑flows and advisory conduct.
• Plan and oversee periodic internal audits and assessments; drive remediation of control gaps.
• Lead investigations into compliance incidents and recommend corrective actions.
• Build, mentor and scale a cross-functional compliance team (Policy, Audit, Data Governance).

Compliance Head, Consumer Fintech

Backend Engineer

• Building highly-scalable and secure payments platform
• Primary owners of one or more components of the platform and will drive innovation in your area of ownership
• Working with various product teams gathering requirements and adding capabilities
• Working with some of the smartest people in the industry and will have ample opportunity to learn and grow
• Using cutting-edge cryptography to secure payments beyond industry standards.
• Deriving actionable insights by mining TBs of data.
• Building a low-level infrastructure that aims to push the boundaries of network performance.
• Participating actively in recruitment and nurturing of engineers as awesome as you

Lead Software Development, Backend

Business Analyst

• Assist in the adoption, implementation, usage, and growth of Zeta Tachyon SaaS in the US market
• Client-facing role working closely with senior stakeholders within US banking organizations to modernize card payments and mobile banking
• Elucidate and document detailed client requirements, technical specifications and solutions
• Conduct in-depth solutioning workshops to understand clients' systems, applications, data models, and processes
• Coordinate with product and program managers across the Tachyon product platform to design feasible, optimal approaches
• Work with product teams to ensure comprehensiveness and correctness of delivered solutions
• Assist clients in adopting the Tachyon platform effectively, including integrations using APIs, Events, batch files, and data extracts
• Help debug client issues and provide technical problem solving support

Senior Business Analyst

Data Scientist

• Collaborate with Engineering, Product, and Operations to design and build AI systems (Email Suites, chatbots, NLP/ML use cases)
• Lead development of innovative models and strategies, ensuring operationalization of AI solutions
• Generate ideas for exploratory analysis and provide data-driven strategic recommendations
• Rapidly prototype solutions and participate in product/feature discussions
• Create dashboards and documentation; monitor key data metrics and report results
• Work with software engineers to deploy and integrate models into production ensuring scalability and reliability
• Identify and analyze key business metrics and recommend product features

Senior Data Scientist

Project Manager

• Own the success and delivery of all Synapse initiatives, ensuring customers and products thrive
• Organize and present program updates tailored to different needs (on-demand, daily, weekly, monthly, quarterly)
• Record minutes and outcomes from project reviews and meetings
• Build and nurture strong relationships with all relevant stakeholders across business, engineering, product, customers, and compliance teams
• Participate in and lead regular meetings, stand-ups, and project reviews
• Deeply understand task decomposition and interconnections to ensure timelines and outcomes are met
• Identify and address blockers and issues proactively with a strong action-oriented approach
• Design and maintain detailed trackers and metrics for multiple projects
• Plan for dependencies and contingencies across projects and ensure rigorous follow-ups
• Conduct RCAs and assist teams with documentation and post-mortems for continuous improvement
• Conceive, implement, and govern processes across multiple Synapse teams
• Communicate, escalate, and provide timely updates to stakeholders

Project Manager I

Program Manager

• Lead and manage the end-to-end delivery of projects, ensuring they are completed within scope, time, and budget constraints.
• Coordinate with cross-functional teams (technical, business, operations, etc.) to ensure smooth project execution.
• Monitor and report on project progress, risks, and issues, ensuring proactive risk mitigation.
• Engage and manage relationships with key stakeholders, including clients, senior management, and team members.
• Communicate project status, timelines, and risks to stakeholders clearly and effectively.
• Ensure customer satisfaction by ensuring that all expectations and requirements are met.
• Manage and motivate project teams, ensuring they have the necessary resources and support to succeed.
• Foster a collaborative and productive team environment and provide guidance and coaching to team members.
• Monitor and manage project budgets, ensuring effective resource allocation and cost control.
• Ensure that the appropriate resources (people, tools, and technology) are available to deliver the project successfully.
• Drive continuous improvement of project management processes, tools, and methodologies and implement best practices.
• Facilitate retrospectives and feedback loops to improve team performance and delivery outcomes.
• Ensure that all deliverables meet quality standards and client expectations and collaborate with QA teams to incorporate testing and validation into the project delivery lifecycle.

QA Engineer

• Own the quality and reliability of solutions delivered to US clients
• Learn in-depth about Tachyon platform and related functional/technical concepts
• Work with Client counterparts to plan program scope, timelines, and strategy for Tachyon implementation
• Contribute to program execution and governance, participate in daily/weekly cadences and governance calls
• Develop comprehensive test plans and strategies
• Create detailed test cases covering functional, non-functional, and regression testing for banking applications
• Execute test cases manually or using automated tools; conduct integration, system, and end-to-end testing
• Report and track defects; collaborate with development teams and verify fixes during regression cycles
• Maintain test documentation: test plans, cases, reports, defect logs
• Go through training curriculum and build understanding of Tachyon platform

Senior Quality Assurance Engineer

Product Manager

• Idea Generation: Research and identify innovative product ideas in the banking and credit sector in India by analyzing market trends, customer needs, and competitive offerings.
• Product Development: Create detailed MVP (Minimum Viable Product) product notes that outline features, functionalities, and user flows.
• Mock-up Creation: Collaborate with design teams to develop product mocks and prototypes.
• PoC and MVP Development: Assist as a Product Manager in developing Proof of Concepts (PoC) and Minimum Viable Products (MVP), ensuring they meet business requirements and Zeta standards.
• Client Engagement: Prepare and deliver compelling product pitches to clients, incorporating their feedback to refine product concepts.
• Market Analysis: Stay updated on industry developments and competitor strategies to inform product positioning and strategy.
• Cross-functional Collaboration: Work closely with engineering, design, sales, and marketing teams to ensure cohesive product development and launch.
• Strategy Planning: Assist in defining product roadmaps and strategies that align with company goals and customer requirements.
• Performance Monitoring: Track and analyze product performance metrics to inform iterative improvements and future developments.
• Documentation: Maintain comprehensive documentation of product features, specifications, and development processes.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders to gather requirements and provide updates on product progress.

Product Manager I

Site Reliability Engineer

• Leverage deep expertise in database management and optimization to ensure high performance and reliability of our data systems.
• Identify bottlenecks and performance issues within data pipelines, optimize query performance, data access, and overall data processing.
• Design, deploy, and manage complex data systems in cloud environments (e.g., AWS, Azure, GCP) using tools such as Terraform and adhering to AWS well architected Framework.
• Develop and implement complex automation solutions using tools such as Jenkins and scripts to streamline data operations and enhance efficiency.
• Architect and manage enterprise HA and DR solutions to ensure business continuity and data availability.
• Expertly analyze and optimize database performance, identifying and resolving bottlenecks.
• Ensure adherence to cloud security best practices and compliance standards, protecting sensitive data and systems.
• Manage complex incidents, troubleshoot issues, and implement effective solutions to maintain data integrity and system reliability.
• Demonstrate leadership skills, mentor junior team members, and foster a collaborative and communicative team environment.

Manager, Data Reliability Engineering

SDET

• Develop high-quality test automation to drive lower operational costs and faster deployments
• Help the QA team achieve great quality by automating functional and non-functional test cases
• Design CI/CD pipelines and develop automation frameworks
• Work with cutting-edge technology alongside an amazing team
• Mentor teams to develop specialized testing tools and guide teams into full-fledged white box testing
• Experiment and innovate to improve processes, quality, and product

Software Development Engineer in Test II

Support Engineer

• Act as the primary technical contact for customer issues, delivering prompt, courteous, and professional support via email, phone, and ticketing systems.
• Monitor, triage, and prioritize incoming support requests based on urgency and business impact, ensuring timely resolution and high customer satisfaction.
• Configure, maintain, and troubleshoot Zeta’s product suite to support seamless client onboarding and sustained operational performance.
• Manage end-to-end payment transaction workflows, execute SQL queries, and work with APIs and card processing protocols including ISO 8583, Visa, Mastercard, and RuPay.
• Troubleshoot banking systems, applications, and infrastructure issues using tools like Postman, OpenSearch, Kibana, Splunk, and Grafana.
• Analyze logs to identify root causes and implement effective resolutions for recurring or critical issues.
• Work closely with engineering, product, and QA teams to investigate and resolve complex technical challenges, ensuring timely escalation and knowledge sharing.
• Contribute to the development and maintenance of technical documentation, including knowledge base articles, troubleshooting guides, and implementation manuals.
• Proactively evaluate and improve operational workflows and support processes to drive efficiency and customer experience improvements.
• Participate in on-call rotations to ensure continuous support availability, including outside standard business hours as needed.

Technical Support Engineer II

Product Designer

• Support senior designers in delivering world-class interaction designs from initial concept through to shipping.
• Solve complex design problems in simple and intuitive ways, blending brand personality, visual, motion, and sound to create delightful experiences.
• Create and assess design solutions based on user research data and user goals.
• Produce design visualizations: storyboards, flows, wireframes, prototypes, and vision pieces.
• Work closely with cross-functional teams (Designers, Engineers, Product Managers) to iterate and deliver.
• Advocate for design solutions in the context of business and user goals.
• Be self-directed and able to self-manage.

UX Designer I

Android Engineer

• Develop, release, and maintain native Android applications that meet quality standards and user requirements.
• Drive full app life cycle: design, development, testing, deployment, release on app stores, and ongoing support.
• Address and resolve bugs and actively improve application performance.
• Continuously explore, evaluate, and implement new technologies to enhance development efficiency.
• Optimize application performance to provide a smooth and responsive user interface.
• Mentor junior developers and provide day-to-day technical guidance.

Software Development Engineer II, Android

• Lead the end-to-end delivery of digital banking experiences for clients, from requirements gathering to rollout.
• Collaborate with engineering, design, and program teams to deliver high-quality outcomes on time.
• Manage the planning, prioritization, and execution of feature development and enhancements.
• Identify bottlenecks or inefficiencies in current delivery processes and drive continuous improvement initiatives.
• Serve as the primary product contact for key clients in the US and European markets.
• Drive Client CSAT by proactively understanding requirements, managing expectations, communication, and delivery quality.
• Translate client goals into well-defined product roadmaps and align internal stakeholders accordingly.
• Manage and mentor a team of 4-6 Product Managers; help them sharpen their product thinking and product craft.
• Foster a culture of accountability, clarity, and ownership within the team.
• Support the professional growth of PMs and guide them through the product career ladder at Zeta.

Senior Product Manager

• Report into Bhavin and lead a team of Product Managers, Designers and Analysts, working with engineers to drive vision, strategy, and execution of zero-to-1 Web3/DeFi products.
• Define the Product roadmap for zero to 1 product motions.
• Lead and mentor a team of product managers, designers and program managers.
• Meticulously drive each feature to completion and optimize team efficiency and output.
• Select and manage third-party providers, such as custodians, liquidity providers, and trading APIs (e.g., Fireblocks, Zero Hash, Anchorage, Coinbase Prime).
• Ensure compliance and risk alignment, partnering closely with legal, risk, and compliance teams to navigate money transmission, KYC/AML, and crypto regulatory frameworks (e.g., FinCEN, NYDFS, SEC/CFPB posture).
• Measure Output metrics (Acquisition, Activation, Retention, Engagement) and Input metrics (Conversion Funnels, Engagement); leverage Product Analytics Platforms (Mixpanel, Amplitude) and Data Analytics Platforms (Metabase, Superset).
• Drive the creation of delightful, intuitive and engaging user interfaces in collaboration with UX designers to drive user adoption and NPS.
• Stay abreast of industry trends, emerging technologies, and regulatory developments to inform product strategy and roadmap.