Project Manager – Operational
Gainwell Technologies
Job Level
Junior
Tech Stack
CloudGo
About the role
- Own the success and delivery of all Synapse initiatives, ensuring customers and products thrive
- Organize and present program updates tailored to different needs (on-demand, daily, weekly, monthly, quarterly)
- Record minutes and outcomes from project reviews and meetings
- Build and nurture strong relationships with all relevant stakeholders across business, engineering, product, customers, and compliance teams
- Participate in and lead regular meetings, stand-ups, and project reviews
- Deeply understand task decomposition and interconnections to ensure timelines and outcomes are met
- Identify and address blockers and issues proactively with a strong action-oriented approach
- Design and maintain detailed trackers and metrics for multiple projects
- Plan for dependencies and contingencies across projects and ensure rigorous follow-ups
- Conduct RCAs and assist teams with documentation and post-mortems for continuous improvement
- Conceive, implement, and govern processes across multiple Synapse teams
- Communicate, escalate, and provide timely updates to stakeholders
Requirements
- 1- 4 years of experience as a Project/Program Manager
- Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
- Undergraduate Degree in Engineering
- Advanced project management skills with a strong grasp of agile methodologies and relevant certifications
- Proficiency with JIRA, Trello, Smartsheets, OKR management software, and Kanban
- Excellent written and verbal communication skills
- Ability to quickly rally the right people to solve problems and strong problem-solving skills
- Meticulous attention to detail
- Resilience, humility, and ability to thrive on feedback
- Strong analytical orientation and data-driven problem-solving abilities
- Ability to influence and manage expectations of senior executives, partners, vendors, and stakeholders
- Strong networking skills and adaptability across cultures and geographies
- Hands-on approach; comfortable in a fast-paced environment with changing priorities and timelines
- High degree of integrity and ethical standards
