Program Manager
Turing
Job Level
Mid-LevelSenior
Tech Stack
CloudITSMPMP
About the role
- Lead and manage the end-to-end delivery of projects, ensuring they are completed within scope, time, and budget constraints.
- Coordinate with cross-functional teams (technical, business, operations, etc.) to ensure smooth project execution.
- Monitor and report on project progress, risks, and issues, ensuring proactive risk mitigation.
- Engage and manage relationships with key stakeholders, including clients, senior management, and team members.
- Communicate project status, timelines, and risks to stakeholders clearly and effectively.
- Ensure customer satisfaction by ensuring that all expectations and requirements are met.
- Manage and motivate project teams, ensuring they have the necessary resources and support to succeed.
- Foster a collaborative and productive team environment and provide guidance and coaching to team members.
- Monitor and manage project budgets, ensuring effective resource allocation and cost control.
- Ensure that the appropriate resources (people, tools, and technology) are available to deliver the project successfully.
- Drive continuous improvement of project management processes, tools, and methodologies and implement best practices.
- Facilitate retrospectives and feedback loops to improve team performance and delivery outcomes.
- Ensure that all deliverables meet quality standards and client expectations and collaborate with QA teams to incorporate testing and validation into the project delivery lifecycle.
Requirements
- Proven experience as a Delivery Manager or in a similar role (e.g., Project Manager, Scrum Master) within an IT or technical environment.
- Experience managing cross-functional teams and delivering complex projects.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall, etc.).
- Experience with project management tools (e.g., Jira, Trello, MS Project, etc.).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving and critical-thinking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Client-focused with an ability to manage stakeholder expectations effectively.
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field (or equivalent work experience).
- Certifications (Optional but preferred): PMP, Prince2, Agile, Scrum.
- ITIL certification for IT service management.
