Product Manager, Commercialization
Gridware
Job Level
Senior
Tech Stack
Cloud
About the role
- Lead the end-to-end delivery of digital banking experiences for clients, from requirements gathering to rollout.
- Collaborate with engineering, design, and program teams to deliver high-quality outcomes on time.
- Manage the planning, prioritization, and execution of feature development and enhancements.
- Identify bottlenecks or inefficiencies in current delivery processes and drive continuous improvement initiatives.
- Serve as the primary product contact for key clients in the US and European markets.
- Drive Client CSAT by proactively understanding requirements, managing expectations, communication, and delivery quality.
- Translate client goals into well-defined product roadmaps and align internal stakeholders accordingly.
- Manage and mentor a team of 4-6 Product Managers; help them sharpen their product thinking and product craft.
- Foster a culture of accountability, clarity, and ownership within the team.
- Support the professional growth of PMs and guide them through the product career ladder at Zeta.
Requirements
- 7–10 years of product management experience, with at least 2–3 years in a leadership role.
- Proven track record of managing client relationships in a B2B SaaS, fintech, or digital banking context.
- Hands-on experience with end-to-end delivery of complex software solutions across multiple stakeholders.
- Demonstrated ability to lead cross-functional teams, influence without authority, and deliver high-impact results.
- Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns.
- Software Engineering / Technical background.
- Excellent written and verbal communication skills to articulate requirements and influence outcomes.
- Strong ability to drive clarity, problem solving, prioritization, and execution in ambiguous or fast-moving environments.
- Deep appreciation for product quality, usability, and velocity—with a bias for continuous improvement and driving simplicity.
- Ability to effectively engage leadership and cross-functional stakeholders and proactively flag risks and align on mitigation strategies.
- Fast learner with the ability to understand Zeta’s API-first, modular platform and cloud-native architecture.
- Mentoring or managing PMs and growing them through structured feedback and support.
- Proficiency in product management tools such as Jira and Confluence.
- Familiarity with agile development processes and principles.
- Job Location: Bangalore, India (100% on-site).
