Zenith Insurance Company (United States)

Claims Specialist

• Responsible for providing claims technical consultation and training to claims personnel on casualty claims for the Agribusiness (AG) Operations.
• Assists in analyzing the exposure of cases, including consideration of all pertinent information.
• Provides analysis and feedback on case status to Claims Leadership.
• Ensures defense counsel is timely and properly providing aggressive litigation on behalf of Zenith insureds.
• Participates in file conferences and makes recommendations for future handling action plans.
• Prepares case updates analyzing exposures and providing recommendations.
• Assists in ensuring that detailed action plans are formulated and completed in a timely manner.

Regional Claims Analyst

Manager

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
• Responsible for oversight and management of large loss claims.
• Develops and enforces strategy for claims resolution.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
• Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
• Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
• Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
• Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
• Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system 'rules'.
• Manage and assign responsibilities on special projects as needed.
• Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
• Responds positively to direction and feedback regarding performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Casualty Claims Manager

Business Development Rep

• Own the regional distribution strategy
• Lead and develop an experienced marketing team
• Drive profitable growth across small, middle market and large account segments
• Serve as a broker-facing leader
• Be a key steward of the Zenith brand and value proposition
• Design and execute a strategic regional marketing plan aligned with profitable growth goals
• Build and manage the right mix of broker partners based on geography, opportunity, and capability
• Lead broker prospecting, appointments, terminations, and performance optimization
• Develop deep insight into broker books, sales approaches, and competitive positioning
• Lead large account marketing efforts, including early identification, engagement, and renewal strategy
• Partner closely with our large account underwriting team to meet with prospective policyholders and bring them through our positioning process
• Help brokers and prospective policyholders understand complex risk solutions
• Lead a regional marketing team that consistently delivers high-quality submission flow
• Ensure strong pipeline discipline to achieve growth goals
• Actively engage in key new business opportunities
• Coach teams on influencing outcomes, presenting value, and overcoming barriers to close
• Ensure agencies can clearly articulate the Zenith Difference
• Lead joint presentations, agency training, and next-generation producer engagement
• Partner with internal teams to evolve marketing materials, programs, and positioning
• Coach, develop, and inspire a team of Territory Marketing Managers
• Set clear expectations, create accountability, and foster continuous improvement
• Build strong, collaborative partnerships across underwriting, claims, claims legal, medical management, SIU and Safety & Health.

VP of Business Development, Workers' Compensation

Financial Planning and Analysis

• Prepares reports and makes presentations for Senior Management.
• Performs cost benefit analysis related to projects and/or programs.
• Monitors, Researches, documents and presents to management accounting research and conclusions for new and complex transactions and newly issued relevant accounting guidance under GAAP, IFRS, and Statutory basis of accounting.
• Implements changes in regulatory or management reporting requirements or procedures.
• Initiates and drives process improvements.
• Evaluates the plan of action on projects and recommends changes.
• Participates in pilots, special projects and training programs as requested.
• Handles multiple projects and daily tasks with minimal supervision.
• Partners with key business leaders who focus on process improvement activities and strategies.

Financial Analyst

Marketing

• Own the regional distribution strategy
• Lead and develop an experienced marketing team
• Drive profitable growth across small, middle market and large account segments
• Serve as a broker-facing leader
• Be a key steward of the Zenith brand and value proposition
• Design and execute a strategic regional marketing plan aligned with profitable growth goals
• Build and manage the right mix of broker partners based on geography, opportunity, and capability
• Lead broker prospecting, appointments, terminations, and performance optimization
• Partner closely with our large account underwriting team to meet with prospective policyholders and bring them through our positioning process
• Help brokers and prospective policyholders understand complex risk solutions
• Lead a regional marketing team that consistently delivers high‑quality submission flow
• Actively engage in key new business opportunities
• Coach teams on influencing outcomes, presenting value, and overcoming barriers to close
• Ensure agencies can clearly articulate the Zenith Difference
• Lead joint presentations, agency training, and next‑generation producer engagement
• Represent Zenith at industry, agency, and association events
• Partner with internal teams to evolve marketing materials, programs, and positioning
• Coach, develop, and inspire a team of Territory Marketing Managers
• Set clear expectations, create accountability, and foster continuous improvement
• Build strong, collaborative partnerships across underwriting, claims, claims legal, medical management, SIU and Safety & Health.

Vice President of Marketing

• Investigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants.
• Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.
• Calculate benefit payments and approve payment of Claims within a certain monetary limit.
• Responsible for Claims management of assigned cases within guidelines of published performance standards.
• Opens new Claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith’s timeframes and guidelines.
• Follows appropriate procedures for system documentation to preserve data integrity.
• Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith’s standards.
• Creates and executes action plans needed to bring case to closure.
• Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers’ attorneys.
• Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistent basis.
• Respond positively to direction and criticism of performance.
• Consistently maintain professional and appropriate demeanor.

Workers' Comp Claims Specialist

• Responsible for managing a targeted group of regional agents/national brokers and/or assigned large accounts.
• Trains agents on Zenith as a market including our underwriting appetite, capabilities, advantages, products and services.
• Works with assigned agents/brokers to develop a flow of qualified business.
• Leads the sales process working collaboratively with management, the underwriters and other departments to drive the acquisition and retention of desirable business.
• Serves as our lead salesperson for targeted key account prospects and select key account renewals.
• Has a full understanding of risk financing alternatives such as retros, large deductibles, captives, and self-insurance.
• Supports the company's pricing and selection disciplines.
• Actively seeks opportunities for profitable growth and a better customer experience.
• Monitors the competition.
• Builds and broadens relationships between Zenith and our agents and policyholders.

Director – Territorial Marketing

AI Engineer

• Understand assignments and work independently for extended periods on AI system design and implementation tasks.
• Design, build, and maintain LLM-powered applications for business workflows including risk summarization, document extraction, and decision-support tools.
• Architect and maintain RAG pipelines, vector stores, and retrieval systems grounded in enterprise data.
• Develop and orchestrate multi-step agentic systems using frameworks such as LangChain, LlamaIndex, or custom toolchains.
• Define and run evaluation frameworks to measure output quality, reliability, and safety of AI systems in production, and instrument prompts, model calls, and system traces for observability and continuous improvement.
• Collaborate with subject matter experts to iterate on system behavior, feedback loops, and edge case handling.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.