Zenith Insurance Company (United States)

Supervisor

• Oversee day-to-day operation and coordination of Claims Assistants.
• Ensure timely workflow and prioritization of clerical tasks, management of diary, and the appropriate training or matching of task complexity to staff capabilities.
• Manage the Coming Full Circle process for each direct report – complete Setting Expectations, mid-year check-in, and year-end review process timely.
• Ensure that direct reports have clear understanding of expectations around behaviors and results and that those are in alignment with goals and expectations of the larger Claims function.
• Zen Care training, technical administration, process management and quality oversight.
• Support Claim Assistant goals, evaluate training needs, and ensure compliance with performance standards.
• Assist Claims branch with hiring, promotions, and disciplinary actions if necessary of Claim Assistants.
• Responsible for training new Claims administration staff on day-to-day role and accountabilities.
• Create and sustain an environment that motivates team members to achieve desired results.
• Work closely with Claims leadership and corporate leadership to ensure support staff understands how they contribute to corporate objectives and execute on their objectives.
• Perform other duties and projects as assigned.
• Model and maintain superior customer service practices for internal and external partners in line with Zenith value proposition and success profile at superior level.
• Provide coaching and feedback to clerical team members; ensure appropriate skills and knowledge exist.
• Understand, identify and implement process improvement strategies to include assistance with system changes and/or enhancements.
• Work closely with our technology leaders to implement better efficiencies.
• Assist to bridge new technologies for Claims developed by our leaders in technology and business process improvement.
• Maintain updated job description, day-to-day accountabilities, and setting expectations documents for Claims Assistants.

Claims Administrative Supervisor

General

• Solicit, underwrite, and price Commercial business consistent with the Company's Underwriting Philosophy.
• Manages an assigned book of Agencies including assisting in development and management of agency business plan.
• Operates with increased independence, such as taking a lead role in development of agency business plans.
• Expected to be regarded as a commercial insurance expert by assigned agencies.
• Coordinates account activity across departments for assigned book.
• Manages significant volume of large and complex commercial P&C accounts in a fast-paced environment.
• Manages book of individual accounts and maintains pricing discipline regardless of market pressures.
• Develops relationships with agents & brokers through telephone interactions and perform external marketing activities (Agency calls, Agency meetings, Point of Sale meetings, etc) clearly articulating and selling the Zenith difference as needed.
• Takes an active lead role in face-to-face meetings with agencies.
• Coordinates growth of major producers with marketing department.
• Handles major accounts as part of underwriting territory, with majority of book being large and complex accounts.
• Manages underwriting territory.
• Knows and analyzes profitable producers.
• Selects new business with producer awareness, utilizing this information in underwriting and pricing.
• Is aware of company goals and trends and builds territory accordingly.
• Engages with product team to support development of products, rates or rules.
• Assists in the development and coaching of support and professional staff.
• May lead training courses for support and professional personnel.
• Engages in company or industry training and report learnings to underwriting team.
• Presents decision to management and producer clearly and concisely.
• Provides necessary training to others in branch at direction of Underwriting Manager.
• Independently negotiates and secures facultative reinsurance on accounts with property exposures exceeding Zenith's reinsurance treaty.
• Independently negotiates and secures Equipment Breakdown reinsurance on accounts that exceed Zenith’s in-house letter of authority.
• Understands and effectively utilizes judgement rating for property exposures.
• Work requires independence within assigned Letter of Authority; however it is expected that one will seek guidance on any problems or issues.
• Presents thought process so that underwriting conclusions are a logical result.
• Presents flexibility within parameters of underwriting criteria.
• Identifies priorities; utilizes whatever time is necessary to accomplish major priorities.
• Handles pressures of everyday business decisions.
• Responds with tact and clarity to all concerned with territory management.
• Provides direction to Underwriting Assistants or Associate Underwriter.
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistent basis.
• Responds positively to direction and feedback on performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties/projects as assigned.

Senior Commercial P&C Underwriter

Attorney

• Handles highly complex cases under the state administrative process (trial level)
• Defends workers' compensation cases
• Takes depositions, analyzes testimony, prepares and files related reports
• Represents the Company in appearances at hearings and conferences; prepares and files related reports
• Researches and prepares highly complex pleadings for cases under the state administrative process (trial level)
• Provides advice, training, and recommendations on case handling strategies and tactics to representatives of the Claims department
• Performs legal research at all levels, from advising clients through the appellate procedures
• Acts as inter-departmental training seminar leader
• May assist in training Trial Attorney I and II
• Responds positively to direction and critique of performance
• Consistently maintain professional and appropriate demeanor
• Performs other duties as assigned

Senior Trial Attorney

Systems Engineer

• Review, analyze, and evaluate department specific information technology systems, user needs, data and other insights from various sources.
• Determine user needs and requirements and recommend ways to improve systems.
• Validate through testing that the systems are designed and performing as specified.
• Serve as primary point of contact between users, management team and engineering/development staff.
• Analyze business needs and identify opportunities for improvement.
• Gather and organize information on problems and procedures.
• Prepare research reports and advise on business or operational matters.
• Discuss data systems, business strategies, practices, or policies with managers.
• Lead system testing and compile UAT documentation.
• Document findings and prepare recommendations for new systems or procedures.

Business Systems Analyst

• Handles highly complex cases under the state administrative process (trial level).
• Defends workers' compensation cases.
• Takes depositions, analyzes testimony, prepares and files related reports.
• Represents the Company in appearances at hearings and conferences; prepares and files related reports.
• Researches and prepares highly complex pleadings for cases under the state administrative process (trial level).
• Provides advice, training, and recommendations on case handling strategies and tactics to representatives of the Claims department.
• Performs legal research at all levels, from advising clients through the appellate procedures.
• Acts as inter-departmental training seminar leader.
• May assist in training Trial Attorney I and II.
• Apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
• Responds positively to direction and critique of performance.
• Consistently maintain professional and appropriate demeanor.
• Performs other duties as assigned.

Business Intelligence Analyst

• Perform a variety of complex accounting, financial analyses and financial reporting functions.
• Work independently, demonstrating in-depth knowledge of accounting and data analytics in area of responsibility.
• Take ownership for quality results and exercise judgement to determine the best approach to achieve desired outcomes.
• Think critically to anticipate and detect issues.
• Identify, design, and drive system and process improvements.
• Utilize strong analytical skills to solve complex accounting and data reporting problems.
• Preparation of quarterly unaudited and annual audited U.S. GAAP financial statements and footnotes.
• Preparation of NAIC statutory statements, MD&A, and required annual schedules.
• Preparation of quarterly President’s Report (CEO/CFO Report), IFRS financial statements, and supplemental reporting for Fairfax.
• Primary liaison with external auditors; management of audit requests.
• Monitoring and implementing FASB updates, GAAP Codification and NAIC SSAPs changes, and emerging accounting standards.
• Maintaining internal control support, process documentation, and audit evidence.
• Drafting disclosures, supporting schedules, and cross‑statement tie‑outs.
• Ensuring alignment across GAAP, STAT, and IFRS.
• Responding to auditor inquiries and regulatory requests.
• Managing audit committee materials preparation.

Financial Reporting Analyst

Business Development Rep

• Develop a strategic plan for the territory working with regional management.
• Lead the sales process working collaboratively with management, the underwriters and other departments to drive the acquisition and retention of desirable business.
• Develop a territory of agents that position Zenith to write profitable business and have a policyholder base that will appreciate our value proposition.
• Develop and maintain knowledge of the profile, book, sales approach, capabilities, competition and key players in each appointed agency.
• Ensure that Zenith is positioned as the market of choice with our agents and identified prospects/renewals.
• Encourage early engagement with targeted new and renewal accounts.
• Assist our agents in selling the value of our programs and services including joint presentations to policyholders.
• Work with assigned agents to develop a flow of qualified business.
• Educate assigned agents on Zenith’s products and capabilities and teach them how to effectively sell our brand.
• Track agency performance and outcomes and make adjustments as necessary to agency plans to ensure mutually profitable, significant and efficient relationships.
• Develop competitive intelligence for the local marketplace so we can optimally position our strengths to serve agent and policyholder needs and improve our success ratios.
• Seek opportunities to improve the agency/policyholder experience with Zenith including identifying and helping to resolve any roadblocks in service and ease of doing business.
• Participate in the regional agency management process and actively support underwriting and other departments in generating agency cooperation to resolve policyholder issues.
• Develop deep and productive relationships with our agents, policyholders and targeted associations.
• Develop a strong, collaborative relationship with underwriting and the other departments.
• Other duties as assigned.

Territory Marketing Consultant – Business Development Consultant

Customer Support

• Act as customer service contact for a large volume of inbound calls from providers, claimants, policyholders, agents and internal customers
• Explain Workers Compensation and Property and Casualty policies for external and internal customers
• Analyze problems/concerns of the customer and either provide information/solution or consult with other areas to obtain further information, clarification or assistance when appropriate
• Provide information by reviewing bills, payments, benefits, policy status, and premium due and facilitate collections by taking electronic premium payments
• Act as interface for online customers requesting Account Registration access or assistance with resetting of passwords and provide troubleshooting assistance and support for incoming queries and issues related to Zenith customer applications
• Documents information, activities and changes of pertinent information and policy transactions in notes system
• May act as a (Spanish) Interpreter for internal claims staff
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Work productively and harmoniously with others on a consistent basis
• Respond positively to direction and feedback on performance
• Consistently maintain professional and appropriate demeanor
• Perform other duties/projects as assigned

Customer Service Specialist

Consultant

• Identify employee injury/illness exposures and provide workers' compensation cost control services
• Consult with policyholders and internal partners to reduce policyholder loss potential
• Support effective workers' compensation underwriting with timely and accurate policy rating and risk information
• Conduct assigned underwriting surveys at prospect and policyholder locations to define business operations, key employee injury/illness exposures and controls
• Identify and evaluate workplace safety & health exposures: manual material handling and ergonomics; machinery and equipment; falls; motor vehicles; and occupational disease
• Evaluate effectiveness of prospect and policyholder safety and health programs
• Identify complex engineering and/or administrative controls to reduce workers’ compensation loss potential
• Develop safety and health service plans and perform ongoing consultation to assigned service accounts
• Develop and submit recommendations to reduce policyholder employee injury/illness potential and workers’ compensation costs
• Influence key policyholder decision-makers to implement safety and health recommendations
• Prepare effective reports for policyholders and internal partners
• Conduct effective investigation of serious workers’ compensation incidents
• Coordinate safety and health services for single and multi-region policyholders
• Develop and conduct policyholder training

Senior Safety & Health Consultant

• Responsible for managing the distribution force for an assigned territory under the direction of the Regional Marketing Officer.
• This includes agency prospecting, appointments, relationship management, and termination if necessary.
• Trains agents on Zenith as a market including our underwriting appetite, capabilities, advantages, products and services.
• Works with agents to shape the flow of submissions to ensure acceptable hit ratios and an efficient relationship.
• Participates in the sales process on new and renewal business working collaboratively with underwriting and other departments.
• Supports the company's pricing and selection disciplines.
• Actively seeks opportunities for profitable growth and a better customer experience.
• Monitors the competition.
• Builds and broadens relationships between Zenith our agents and policyholders.

Territory Marketing Consultant

Claims Specialist

• Responsible for providing claims technical consultation and training to claims personnel on casualty claims for the Agribusiness (AG) Operations.
• Assists in analyzing the exposure of cases, including consideration of all pertinent information.
• Provides analysis and feedback on case status to Claims Leadership.
• Ensures defense counsel is timely and properly providing aggressive litigation on behalf of Zenith insureds.
• Participates in file conferences and makes recommendations for future handling action plans.
• Prepares case updates analyzing exposures and providing recommendations.
• Assists in ensuring that detailed action plans are formulated and completed in a timely manner.

Regional Claims Analyst

Manager

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
• Responsible for oversight and management of large loss claims.
• Develops and enforces strategy for claims resolution.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
• Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
• Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
• Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
• Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
• Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system 'rules'.
• Manage and assign responsibilities on special projects as needed.
• Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
• Responds positively to direction and feedback regarding performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Casualty Claims Manager

• Own the regional distribution strategy
• Lead and develop an experienced marketing team
• Drive profitable growth across small, middle market and large account segments
• Serve as a broker-facing leader
• Be a key steward of the Zenith brand and value proposition
• Design and execute a strategic regional marketing plan aligned with profitable growth goals
• Build and manage the right mix of broker partners based on geography, opportunity, and capability
• Lead broker prospecting, appointments, terminations, and performance optimization
• Develop deep insight into broker books, sales approaches, and competitive positioning
• Lead large account marketing efforts, including early identification, engagement, and renewal strategy
• Partner closely with our large account underwriting team to meet with prospective policyholders and bring them through our positioning process
• Help brokers and prospective policyholders understand complex risk solutions
• Lead a regional marketing team that consistently delivers high-quality submission flow
• Ensure strong pipeline discipline to achieve growth goals
• Actively engage in key new business opportunities
• Coach teams on influencing outcomes, presenting value, and overcoming barriers to close
• Ensure agencies can clearly articulate the Zenith Difference
• Lead joint presentations, agency training, and next-generation producer engagement
• Partner with internal teams to evolve marketing materials, programs, and positioning
• Coach, develop, and inspire a team of Territory Marketing Managers
• Set clear expectations, create accountability, and foster continuous improvement
• Build strong, collaborative partnerships across underwriting, claims, claims legal, medical management, SIU and Safety & Health.

Claims Administrative Supervisor

Senior Commercial P&C Underwriter

Senior Trial Attorney

Business Systems Analyst

Senior Trial Attorney

Financial Reporting Analyst

Territory Marketing Consultant – Business Development Consultant

Customer Service Specialist

Senior Safety & Health Consultant

Territory Marketing Consultant

Regional Claims Analyst

Casualty Claims Manager

VP of Business Development, Workers' Compensation