Casualty Claims Manager

Zenith Insurance Company (United States)

Managing a team of P&C supervisors at Zenith Agribusiness Solutions. Overseeing litigation and large loss claims for agricultural businesses in California.

Posted 6/3/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $103,741 - $149,553 per yearWebsite

About the role

Key responsibilities & impact

Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
Responsible for oversight and management of large loss claims.
Develops and enforces strategy for claims resolution.
Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
Ensures all claims professionals demonstrate technical and customer service excellence.
Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system 'rules'.
Manage and assign responsibilities on special projects as needed.
Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
Responds positively to direction and feedback regarding performance.
Consistently maintains professional and appropriate demeanor.
Performs other duties as assigned.

Requirements

What you’ll need

High School Diploma Or equivalent combination of training/experience required
Bachelor’s Degree or equivalent combination of training/experience required
5+ years progressively relevant leadership experience required
5+ years experience managing P&C claims required
Litigated claims handling experience
Business Auto claims experience preferred
Strong written and verbal communications, organizational and time management skills.
Strong organizational and time management skills.
Applied claims leadership skills.
Proficient with MS Office suite of products.
Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
Strong presentation skills.
Demonstrated knowledge of understanding relevant case law or claim related regulations.
Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life, AD&D and Disability Insurance
401(k), Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year
Vacation, 2 weeks/year
Sick Leave 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementlitigated claims handlingbusiness auto claimsclaims resolution strategyperformance managementquality control inspectionsclaims leadershiptechnical claim issuespolicy coverage contractsDOI claim regulations

Soft Skills

leadershipcommunicationorganizational skillstime managementpresentation skillscustomer service excellenceteam performance enhancementcoachingfeedback responsivenessprofessional demeanor

Certifications

High School DiplomaBachelor’s Degree