Claims Administrative Supervisor

Zenith Insurance Company (United States)

Claims Administrative Supervisor overseeing Claims Assistants at Zenith Insurance. Responsible for managing clerical and administrative operations, and ensuring compliance with performance standards.

Posted 7/8/2026full-timeFresno • California • 🇺🇸 United StatesMid-LevelSenior💰 $85,736 - $107,170 per yearWebsite

About the role

Key responsibilities & impact

Oversee day-to-day operation and coordination of Claims Assistants.
Ensure timely workflow and prioritization of clerical tasks, management of diary, and the appropriate training or matching of task complexity to staff capabilities.
Manage the Coming Full Circle process for each direct report – complete Setting Expectations, mid-year check-in, and year-end review process timely.
Ensure that direct reports have clear understanding of expectations around behaviors and results and that those are in alignment with goals and expectations of the larger Claims function.
Zen Care training, technical administration, process management and quality oversight.
Support Claim Assistant goals, evaluate training needs, and ensure compliance with performance standards.
Assist Claims branch with hiring, promotions, and disciplinary actions if necessary of Claim Assistants.
Responsible for training new Claims administration staff on day-to-day role and accountabilities.
Create and sustain an environment that motivates team members to achieve desired results.
Work closely with Claims leadership and corporate leadership to ensure support staff understands how they contribute to corporate objectives and execute on their objectives.
Perform other duties and projects as assigned.
Model and maintain superior customer service practices for internal and external partners in line with Zenith value proposition and success profile at superior level.
Provide coaching and feedback to clerical team members; ensure appropriate skills and knowledge exist.
Understand, identify and implement process improvement strategies to include assistance with system changes and/or enhancements.
Work closely with our technology leaders to implement better efficiencies.
Assist to bridge new technologies for Claims developed by our leaders in technology and business process improvement.
Maintain updated job description, day-to-day accountabilities, and setting expectations documents for Claims Assistants.

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s Degree or equivalent business experience required
3+ years Previous experience handling/managing Workers’ Compensation clerical and administrative duties required
Prior supervisory experience or 3 year’s work experience demonstrating expert-level knowledge of technical workers compensation processes and support staff functions.
Experience with a medical background, preferably utilization review in CA and out of state jurisdictions strongly preferred.
Excellent verbal and written communication skill necessary.
Ability to work independently, travel to various offices and establish rapport quickly with all staff.
Work experience demonstrating effective time management, organizational and collaborative skills a must.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life, AD&D and Disability Insurance
401(k), Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
Employee Assistance Program (EAP)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims AdministrationTechnical AdministrationProcess ManagementPerformance Standards ComplianceUtilization Review

Soft Skills

Excellent CommunicationTime ManagementOrganizational SkillsCollaborative SkillsCoaching and Feedback