Customer Service Specialist

Zenith Insurance Company (United States)

Customer Service Specialist assisting with workers' compensation inquiries and customer service support in a call center environment. Requires high school diploma and 1+ years customer service experience.

Posted 6/17/2026full-timeWoodland Hills • California, Florida, Illinois • 🇺🇸 United StatesJunior💰 $37,109 - $54,273 per yearWebsite

About the role

Key responsibilities & impact

Act as customer service contact for a large volume of inbound calls from providers, claimants, policyholders, agents and internal customers
Explain Workers Compensation and Property and Casualty policies for external and internal customers
Analyze problems/concerns of the customer and either provide information/solution or consult with other areas to obtain further information, clarification or assistance when appropriate
Provide information by reviewing bills, payments, benefits, policy status, and premium due and facilitate collections by taking electronic premium payments
Act as interface for online customers requesting Account Registration access or assistance with resetting of passwords and provide troubleshooting assistance and support for incoming queries and issues related to Zenith customer applications
Documents information, activities and changes of pertinent information and policy transactions in notes system
May act as a (Spanish) Interpreter for internal claims staff
Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Work productively and harmoniously with others on a consistent basis
Respond positively to direction and feedback on performance
Consistently maintain professional and appropriate demeanor
Perform other duties/projects as assigned

Requirements

What you’ll need

High School Diploma or equivalent combination of education and experience required
Bachelor’s Degree or equivalent combination of education and experience preferred
1+ years previous call center/customer service experience required
Strong computer skills with ability to navigate through multiple applications at any given time
Proficient with Microsoft Office Suite including Excel, Word, and Outlook
Prior experience working in a high production environment and delivering exceptional customer service and following established protocols required
Demonstrated ability to communicate effectively and listen actively with strong problem-solving skills required
Excellent verbal and written communication skills; excellent phone skills, strong attention to detail required
Demonstrated ability to work effectively and collaboratively as a member of a team
Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple tasks simultaneously and expeditiously required
Bilingual (fluent Spanish) strongly preferred.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life, AD&D and Disability Insurance
401(k), Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year
Vacation: 2 weeks/year
Sick Leave: 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer serviceproblem-solvingdata analysisMicrosoft Office SuiteExcelWordOutlookaccount registrationelectronic premium payments

Soft Skills

effective communicationactive listeningattention to detailteam collaborationaction-orientedresults-orientedsense of urgencyprofessional demeanoradaptabilitycustomer-focused