Yuno

Account Manager

• Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives.
• Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights.
• Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery.
• Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback.
• Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets.

Key Account Manager

Solutions Engineer

• Own the end-to-end merchant journey — from pre-sales to go-live and beyond
• Partner with Sales to design smart, scalable payment solutions tailored to merchant needs
• Lead API integrations (REST, webhooks, SDKs) and get merchants live fast
• Act as a trusted advisor, guiding merchants on performance, UX, and global payment strategies
• Solve complex technical challenges and unblock integrations quickly
• Collaborate with Product & Engineering to improve the platform and merchant experience
• Drive continuous optimization (conversion, auth rates, fraud, routing)
• Work closely with the Product to ensure we are building for scale while solving the merchant problems
• Have a Product mindset - be ready to build from scratch and automate processes

• Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance
• Build and maintain strong relationships with key merchants, elevating the quality of every client interaction
• Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights
• Define and execute account strategies focused on long-term client retention and expansion
• Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery
• Use data and analytics to inform decision-making, track performance, and optimize outcomes
• Mentor and develop team members, fostering a culture of continuous improvement and accountability
• Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision

Head of Account Management

Technical Account Manager

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
• Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
• Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
• Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.
• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products.
• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health.
• Collaborating with Product and Development teams to customize specific products for customers.
• Monitoring the progress of product integrations and ramp-ups to ensure their success.

Data Engineer

• Design and build data pipelines for large volumes of payment data that are performant, reliable, and correct — not just fast.
• Own end-to-end data flows: from ingestion and transformation through to the outputs that Finance, Product, and clients depend on.
• Drive data quality across your domain with tooling.
• Work cross-functionally with Product, Finance and enable other Engineering teams via a 'consulting' style model.
• Contribute to how the team works — code review culture, CI/CD standards, ADRs, how we handle incidents — we're building these practices now and senior engineers shape them.
• Help onboard and level up engineers around you; there's real opportunity to make an impact here.

Staff Engineer – Data Platform

Engineering Manager

• Lead and develop a multidisciplinary engineering team, fostering a culture of technical excellence, ownership, and continuous improvement.
• Mentor engineers at all levels, supporting their growth through coaching, feedback, and clear expectations.
• Own the full lifecycle of integrations with PSPs, acquirers, and gateways, from technical design to deployment and production monitoring.
• Drive hands-on technical contribution through architecture design, code reviews, and complex troubleshooting, setting the technical bar for your team.
• Set and enforce best practices across coding standards, testing, observability, and documentation.
• Ensure the team follows secure software development practices, including OWASP standards, data privacy, and compliance requirements.
• Guide architectural decisions for low-latency, high-availability backend systems and microservices.
• Champion an AI-first engineering culture, setting standards for AI-assisted development, code generation, and automated testing, ensuring your team leverages these tools as a default, not an afterthought.
• Collaborate closely with Product, Compliance, and Business teams in an agile environment to deliver against a fast-moving roadmap.
• Drive the evolution of APIs and integration frameworks that scale across countries and providers.

Engineering Manager – Data Platform

• Own the end-to-end technical account management journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization.
• Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management.
• Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans.
• Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches.
• Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders.
• Improve the technical account management playbook: documentation, runbooks, and process automation to increase delivery speed and quality.

Technical Account Manager – Lead

Support Engineer

• Implement a robust real-time monitoring system that provides full visibility into critical workflows and anticipates incidents before they escalate.
• Prevent critical incidents before they impact customers.
• Provide data-driven insights and recommend improvements, positioning the NOC as a strategic team.
• Create standardized processes that ensure operational excellence and support scalability.
• Maintain continuous operational coverage with well-defined shifts and smooth handovers.
• Provide Level 1 support to customers, acting as the first line of defense to resolve issues, answer queries, and escalate critical incidents to internal teams when necessary.
• Assist backend teams with tasks such as scripting, reproducing bugs, analyzing logs, or basic API testing, while taking part in small development activities to build backend knowledge.

Technical Support Analyst

• Own end-to-end relationships with a defined portfolio of LATAM partners across acquirers, APMs, banks, and fraud/risk vendors.
• Serve as the primary point of contact, ensuring partners are engaged, enabled, and growing within the Yuno ecosystem.
• Monitor partner health metrics (integration status, volume, NPS) and proactively address issues.
• Identify and pursue new partnership opportunities aligned with Yuno's product and commercial strategy.
• Negotiate partnership agreements, commercial terms, and SLAs in collaboration with legal and finance teams.
• Drive joint go-to-market initiatives, co-marketing campaigns, and referral programs with strategic partners.
• Work closely with the Product team to advocate for partner requirements and prioritize integrations.
• Coordinate with Sales and Customer Success teams to leverage the partner network in merchant acquisition and retention.
• Provide market intelligence on competitive dynamics, partner capabilities, and LATAM payment trends.
• Lead the onboarding of new partners, coordinating technical and commercial workstreams.
• Develop and maintain partner enablement materials, playbooks, and training resources.
• Organize QBRs, partner summits, and joint planning sessions to align on priorities and pipeline.

Partnerships Manager – Latam

Security Engineer

• Design, implement, and maintain security controls integrated into the SDLC, CI/CD pipelines, and cloud environments, ensuring security by default across development and operations.
• Collaborate closely with Engineering and DevOps teams to secure cloud infrastructure, Kubernetes clusters, and containerized workloads.
• Implement and maintain security configurations in AWS and GCP (e.g., IAM, WAF, GuardDuty, Security Groups), continuously strengthening the cloud security posture.
• Automate security processes and controls using scripting and infrastructure as code to improve efficiency and scalability.
• Ensure DevSecOps practices align with compliance frameworks such as PCI DSS, ISO 27001/27701, and SOC 2, supporting audits and internal security assessments.
• Explore and evaluate emerging technologies and architectures (e.g., Kubernetes enhancements, AI integrations) to ensure secure adoption.