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Yuno

Technical Support Analyst

Yuno

Technical Support Analyst ensuring critical workflows in global payment operations at Yuno. Involves real-time monitoring systems and client support for technical issues.

Posted 7/7/2026full-timeRemote • 🇨🇴 ColombiaJuniorWebsite

About the role

Key responsibilities & impact
  • Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
  • Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
  • Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
  • Create and standardize operational processes that enable scalability and consistent service quality
  • Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
  • Ensure continuous operational coverage with well-structured shift handovers
  • Participate in some development activities to build hands-on backend knowledge
  • Identify gaps in current tools and workflows and bring solutions to the table

Requirements

What you’ll need
  • Fluent English (written and verbal)
  • 1 year of experience in technical support, NOC operations, or a similar role
  • Basic knowledge of monitoring tools and alerting systems
  • Coding experience — scripting, debugging, or log analysis
  • Familiarity with APIs and ability to assist users with integration or connectivity issues
  • Strong analytical and problem-solving mindset
  • Customer empathy and a service-oriented approach
  • Comfort working in fast-paced, high-stakes environments

Benefits

Comp & perks
  • Competitive Compensation
  • Remote Work – You can work from everywhere!
  • Home Office Bonus – A one-time allowance to help you create your ideal home office.
  • Work Equipment
  • Stock Options
  • Health Plan wherever you are.
  • Flexible Days Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ScriptingDebuggingLog AnalysisAPI KnowledgeMonitoring ToolsAlerting Systems
Soft Skills
Customer EmpathyAnalytical MindsetProblem-SolvingService-Oriented Approach