Technical Account Manager

Yuno

. Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges .

Posted 7/3/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and integration engineering, with a strong focus on RESTful APIs, server-side programming, and cross-functional collaboration. Proficient in managing complex integrations and providing strategic guidance to enhance customer value in the fintech or payments sector.

Highest-signal resume keywords

Technical Account ManagementIntegration EngineeringRESTful APIsProject ManagementFluency in English and Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RESTful APIsSOAPJSONXMLGolangPythonNode.jsHTMLCSSJavaScript

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsClear CommunicationMentoring

Tools & Technologies

PostmanSoapUISwaggerApacheNginxMySQLOraclePostgreSQLMongoDBTicketing Systems

Industry Keywords

FintechPaymentsIntegration DeliveryAccount RetentionCustomer Insights

Tech Stack

Tools & technologies

ApacheGoJavaScriptMongoDBMySQLNGINXNode.jsOraclePostgresPythonSOAP

About the role

Key responsibilities & impact

Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

Requirements

What you’ll need

Fluency in English and Portuguese is a plus ; Spanish is a plus
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
Proven track record of leading or mentoring technical teams
Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
Strong analytical, problem-solving, and project management skills
Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
Experience with ticketing systems is a plus

Benefits

Comp & perks

Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office.
Work Equipment
Stock Options
Health Plan wherever you are.
Flexible Days Off