Y STRATEGIE

Manager

• Lead the day-to-day management of IT infrastructure and operational services.
• Ensure the availability, resilience, and performance of business-critical systems.
• Oversee infrastructure environments, including on-premises, hybrid, and cloud platforms.
• Support infrastructure scalability to meet evolving business requirements.
• Maintain high standards of service continuity and operational reliability.
• Select, coordinate, and manage external IT service providers.
• Monitor service quality and ensure compliance with agreed service levels.
• Evaluate vendor performance and recommend continuous improvements.
• Drive initiatives that improve operational efficiency through process optimization and automation.
• Implement best practices across infrastructure management and IT operations.
• Ensure IT operations comply with internal policies, security standards, and regulatory requirements.
• Maintain appropriate documentation, operational procedures, and technical standards.
• Lead, coach, and develop the local IT Operations team.

Head of Information Systems

Administration

• Coordinate the administrative processing of commercial documentation and contractual files.
• Ensure the completeness, accuracy, and compliance of all documentation.
• Maintain up-to-date records within internal systems and tracking tools.
• Monitor the progress of administrative processes and follow up on pending actions.
• Support the preparation and distribution of commercial documents.
• Ensure adherence to internal procedures and operational standards.
• Coordinate activities with internal departments to facilitate efficient workflows.
• Monitor document circulation and ensure timely completion of administrative tasks.
• Organize and maintain both digital and physical documentation.
• Assist the commercial team in coordinating day-to-day operational activities.
• Act as a key point of coordination between commercial teams and support functions.

Sales Administration Coordinator – English-speaking

Customer Support

• Define and manage the end-to-end customer lifecycle strategy
• Develop customer segmentation models based on behavior, value, and lifecycle stages
• Design engagement, retention, loyalty, and reactivation initiatives
• Build customer journeys that improve long-term engagement and customer value
• Identify opportunities to increase customer activity and reduce churn
• Plan, execute, and optimize omnichannel CRM campaigns across multiple communication channels
• Develop automated customer journeys triggered by customer behavior
• Deliver personalized campaigns aligned with commercial objectives
• Monitor campaign quality, relevance, and customer experience
• Analyze customer behavior, conversion funnels, and engagement trends
• Monitor lifecycle KPIs and campaign performance
• Drive initiatives aimed at improving customer retention and lifetime value

Customer Experience, CRM Manager

Operations

• Lead the day-to-day management of IT infrastructure and operational services.
• Ensure the availability, resilience, and performance of systems critical to the business.
• Oversee infrastructure environments, including on-premises, hybrid, and cloud platforms.
• Maintain high standards of service continuity and operational reliability.
• Select, coordinate, and manage external IT service providers.
• Monitor service quality and ensure compliance with agreed service levels.
• Drive initiatives to improve operational efficiency through process optimization.
• Promote proactive monitoring to minimize operational risks and service interruptions.
• Ensure IT operations comply with internal policies, security standards, and regulatory requirements.
• Lead, coach, and develop the local IT operations team.

Infrastructure & Operations Manager

Product Marketing

• Develop and execute the product strategy in line with business objectives.
• Manage the complete product lifecycle, from market introduction to continuous optimization.
• Identify market opportunities and recommend product enhancements.
• Analyze customer needs, market trends, and competitive landscapes to support strategic decisions.
• Build and maintain a product roadmap aligned with commercial priorities.
• Monitor and analyze key product performance indicators.
• Develop initiatives to increase customer acquisition, engagement, retention, and revenue.
• Evaluate the business impact and profitability of new products, features, and commercial initiatives.
• Prepare business cases and strategic recommendations for senior management.
• Lead go-to-market strategies for new products, services, and feature releases.
• Act as the business owner for product-related initiatives and strategic projects.
• Conduct market analysis and competitive benchmarking.
• Lead and mentor the local product team.

Product Strategy – Marketing Manager

• Coordinate the administrative processing of commercial documentation and contractual files.
• Ensure the completeness, accuracy, and compliance of all documentation.
• Maintain up-to-date records within internal systems and tracking tools.
• Monitor the progress of administrative processes and follow up on pending actions.
• Support the preparation and distribution of commercial documents.
• Ensure adherence to internal procedures and operational standards.
• Coordinate activities with internal departments to facilitate efficient workflows.
• Monitor document circulation and ensure timely completion of administrative tasks.
• Organize and maintain both digital and physical documentation.
• Ensure proper filing and easy retrieval of commercial records.
• Assist the commercial team in coordinating day-to-day operational activities.

Commercial Operations Coordinator

Marketing

• Serve as the primary administrator and subject matter expert for HubSpot across the organization.
• Design, implement, and optimize automated workflows to support lead nurturing, customer retention, and sales enablement.
• Maintain CRM data integrity, managing advanced customer segmentation and database health.
• Develop reporting frameworks and dashboards within HubSpot to provide clear visibility into marketing performance and ROI.
• Evaluate and deploy new HubSpot features to continuously improve operational efficiency.
• Manage and optimize automated communications across key channels including email, WhatsApp Business, SMS, and website landing pages.
• Conduct A/B testing and continuous performance optimization to improve engagement and conversion rates.
• Coordinate the development of conversion-focused digital assets, web content, and collateral while maintaining brand consistency.
• Establish and monitor KPI frameworks to measure campaign effectiveness and commercial impact.
• Translate database analytics and customer behavior into actionable marketing insights.
• Partner with Sales and Leadership teams to align marketing automation with sales pipelines and business goals.

Marketing Coordinator, Hubspot Specialist

Sales

• Develop a local customer portfolio through targeted prospecting activities
• Strengthen retention of existing customers through close, hands-on support
• Identify new commercial opportunities at the regional level
• Negotiate commercial terms and manage operations end-to-end (from order to delivery)
• Collaborate with internal teams (sales administration, logistics, finance) to ensure smooth transaction execution
• Maintain ongoing market intelligence on industry trends and competitor activity

Sales Manager – Distribution, Plasturgie (Senior)

• Gérer les transactions d’achat et de revente à l’international (back-to-back)
• Négocier avec les fournisseurs et les clients situés sur différents continents
• Coordonner les opérations logistiques et administratives avec les équipes internes et les partenaires
• Assurer une veille constante sur les prix, les disponibilités, les risques de change ou d’approvisionnement
• Optimiser les marges en anticipant les mouvements du marché et les besoins clients
• Participer à la stratégie commerciale globale du groupe