FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience, CRM Manager
Y STRATEGIECustomer Growth & CRM Manager responsible for defining customer lifecycle strategy and driving customer engagement. Focus on retention, loyalty, and customer value in a dynamic environment.
About the role
Key responsibilities & impact- Define and manage the end-to-end customer lifecycle strategy
- Develop customer segmentation models based on behavior, value, and lifecycle stages
- Design engagement, retention, loyalty, and reactivation initiatives
- Build customer journeys that improve long-term engagement and customer value
- Identify opportunities to increase customer activity and reduce churn
- Plan, execute, and optimize omnichannel CRM campaigns across multiple communication channels
- Develop automated customer journeys triggered by customer behavior
- Deliver personalized campaigns aligned with commercial objectives
- Monitor campaign quality, relevance, and customer experience
- Analyze customer behavior, conversion funnels, and engagement trends
- Monitor lifecycle KPIs and campaign performance
- Drive initiatives aimed at improving customer retention and lifetime value
Requirements
What you’ll need- 5 to 7 years of experience in CRM, Customer Lifecycle Management, Customer Retention, Loyalty, or Customer Growth
- Proven experience managing customer engagement strategies in a digital environment
- Strong background in customer segmentation, lifecycle optimization, and marketing performance
- Strong analytical mindset with the ability to interpret customer data and transform insights into business actions
- Experience with CRM platforms and marketing automation solutions
- Solid understanding of customer journey mapping, campaign management, and performance measurement
Benefits
Comp & perks- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Engagement StrategiesLifecycle OptimizationCampaign ManagementPerformance MeasurementData Analysis
Soft Skills
Analytical MindsetInterpersonal Communication