Head of Information Systems

Y STRATEGIE

Infrastructure & Operations Manager responsible for IT operations and infrastructure in a fast-paced environment. Overseeing local IT team and external partners to ensure service reliability and operational excellence.

Posted 7/14/2026full-timeCasablanca • 🇲🇦 MoroccoLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT infrastructure and operations, ensuring service continuity, compliance with security standards, and optimizing processes for operational efficiency. Proven ability to lead teams and manage external service providers in complex environments.

Highest-signal resume keywords

IT Infrastructure ManagementOperational Services LeadershipService Delivery ManagementCloud Environment ExpertiseIT Service Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure OperationsBusiness Continuity PlanningCapacity PlanningIncident ManagementProcess OptimizationTechnical DocumentationService Level ComplianceVendor Performance EvaluationOperational ReliabilityEnterprise Infrastructure Technologies

Soft Skills

Team LeadershipCoachingCommunication

Tools & Technologies

Monitoring ToolsCloud PlatformsNetworking TechnologiesServer Management

Industry Keywords

IT OperationsService ContinuityOperational ResilienceInfrastructure GovernanceExternal IT Service Providers

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Lead the day-to-day management of IT infrastructure and operational services.
Ensure the availability, resilience, and performance of business-critical systems.
Oversee infrastructure environments, including on-premises, hybrid, and cloud platforms.
Support infrastructure scalability to meet evolving business requirements.
Maintain high standards of service continuity and operational reliability.
Select, coordinate, and manage external IT service providers.
Monitor service quality and ensure compliance with agreed service levels.
Evaluate vendor performance and recommend continuous improvements.
Drive initiatives that improve operational efficiency through process optimization and automation.
Implement best practices across infrastructure management and IT operations.
Ensure IT operations comply with internal policies, security standards, and regulatory requirements.
Maintain appropriate documentation, operational procedures, and technical standards.
Lead, coach, and develop the local IT Operations team.

Requirements

What you’ll need

Minimum 6 years of experience in IT Infrastructure, IT Operations, or Technology Services.
Proven experience managing enterprise infrastructure within complex environments.
Experience leading operational teams and managing external service providers.
Strong background in infrastructure operations and service delivery.
Solid understanding of enterprise infrastructure technologies.
Good knowledge of networking, servers, cloud environments, and end-user technologies.
Experience with IT service management principles and operational processes.
Familiarity with monitoring, incident management, capacity planning, and infrastructure governance.
Strong understanding of business continuity and operational resilience.
Bachelor's or Master's degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.
Professional proficiency in English, both written and spoken.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities