World Education Services

Community Manager

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
• Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
• Track recurring questions, pain points, or misunderstandings surfacing in community conversations.
• Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
• Correct misinformation or outdated narratives that could materially mislead prospective users.
• Ensure all responses align with current policies, approved messaging, and organizational values.
• Assess sensitivity and potential reputational risk before engaging in discussions.
• Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders.
• Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
• Collaborate closely with Customer Service leadership.

Community Response, Engagement Specialist

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
• Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
• Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
• Ensure all responses align with current policies, approved messaging, and organizational values.
• Assess sensitivity and potential reputational risk before engaging in discussions.
• Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
• Collaborate closely with Customer Service leadership.

Community Response & Engagement Specialist

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced
• Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results
• Track recurring questions, pain points, or misunderstandings surfacing in community conversations
• Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate
• Correct misinformation or outdated narratives that could materially mislead prospective users
• Ensure all responses align with current policies, approved messaging, and organizational values
• Assess sensitivity and potential reputational risk before engaging in discussions
• Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders
• Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance
• Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume
• Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

Community Response and Engagement Specialist

• Monitor public social platform discussions related to WES services
• Identify high visibility legacy threads and emerging discussions
• Track recurring questions or misunderstandings in community conversations
• Provide clear, factual responses to general questions about WES processes
• Correct misinformation or outdated narratives about WES
• Assess sensitivity and reputational risk before engaging in discussions
• Guide users toward official WES documentation and support channels
• Collaborate closely with Customer Service leadership to ensure alignment
• Maintain a credible, respectful, and professional presence representing WES

• Responsible for planning and delivering capacity-sharing and convening activities.
• Ensuring partners insights are shared with internal teams.
• Coordinate partnerships’ coordination and alignment across teams.
• Manage logistical and operational readiness for activities and convenings.
• Plan and manage high-quality capacity-sharing agendas and learning experiences.
• Design convening agendas and collective action experiences.
• Help develop trust-based long-term relationships with immigrant-led organizations/groups/coalitions.
• Capture and synthesize ground-truth intelligence from activities and partner interactions.
• Contribute to external thought leadership by translating insights into clear lessons and examples.

Partner, Community Initiatives

Associate

• Coordinate critical grant administration activities
• Manage and analyze data related to WES’ grantmaking
• Support special projects through all stages of WES’ grantmaking cycle operations
• Track funding initiatives and grants in the pipeline
• Structure funding application and review processes in Salesforce-based grants management system
• Manage award and payment processes within WES and with funding recipients
• Ensure accurate maintenance of grant records and donations documentation
• Recommend improvements to tools and resources for grants administration
• Develop and manage surveys to gather demographic, impact, and other data from grantee partners and funding applicants

Grants Associate

Affiliate Manager

• Serve as a day-to-day program manager for Career Pathways and Skills grantmaking initiatives
• Establish and manage trust-based relationships with the WES’ existing grantee partners
• Support sourcing of potential grant opportunities, including outreach to potential grantees
• Maintain a deep understanding of American workforce trends, policies, and practices
• Implement streamlined, relationship-centered, trust-based processes
• Prepare program and grants-related reports, memos, and presentations.

Workforce Grantmaking Field Partner

• Support the planning and delivery of convenings and capacity sharing activities
• Coordinate with the Co-Lead Ecosystem Partnership
• Engage with partners to support participation and gather feedback
• Capture insights and feedback from convenings
• Develop and refine convening tools and guides

Senior Associate, Convening

• Serve as a day-to-day program manager for Career Pathways and Skills grantmaking initiatives
• Establish and manage trust-based relationships with grantee partners
• Support sourcing of potential grant opportunities
• Implement streamlined trust-based processes that reduce the burden on grantees
• Maintain a deep understanding of American workforce trends
• Coordinate with other grantmaking colleagues for timely execution of grants management activities

Workforce Grantmaking Field Partner – USA

Account Manager

• Lead the development and maintenance of trusting partnerships with immigrant-led organizations.
• Model and reinforce relational norms such as inclusion, reciprocity, transparency, and collaboration.
• Serve as a senior relationship steward to maintain partnerships longevity.
• Oversee engagement rhythms ensuring respectful interactions with partners.
• Co-author capacity-sharing and learning design with the Community Power Lead and Head of Philanthropy.
• Lead the design and delivery of modular learning offerings.
• Develop and maintain the framework and monitoring system for ILOs readiness.
• Manage staff, aligning work across teams toward shared goals.

Lead, Ecosystem Partnerships – Convening

Product Manager

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
• Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
• Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
• Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
• Drive issue triage, prioritization, and resolution in partnership with technical teams.
• Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
• Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
• Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
• Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization.
• Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
• Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
• Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
• Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
• Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
• Contribute to platform governance, release management, and long-term sustainability.
• Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms).
• Ensure end-to-end process alignment and data integrity across platforms.
• Define and track delivery and adoption metrics for Salesforce initiatives.
• Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
• Identify opportunities for operational improvement, workflow automation, and process optimization.
• Champion opportunities for continuous improvement through adoption insights and stakeholder feedback.
• Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
• Strengthen delivery predictability through improved backlog management and release planning.

Product Owner II

Operations

• Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
• Manage leadership calendars of work to ensure visibility and alignment
• Supports preparation for key leadership and Board meetings, including coordinating agendas and tracking action items
• Support development of internal leadership communications, including updates and briefing materials
• Support the tracking and coordination of the CSIO’s external engagements and partnerships
• Support budgeting and expense tracking processes, including monitoring spend and maintaining basic forecasts
• Provide flexible surge capacity to other systems change teams

Senior Associate, Operations & Coordination

• Monitor research, news, programs and initiatives, labor market and workforce data; provide analysis and advice.
• Conduct research, literature reviews or environmental scans to inform strategy.
• Lead knowledge mobilization efforts by identifying effective ways to disseminate information for various audiences.
• Maintain a cross-country learning agenda and manage a knowledge base.

Insights Partner, Career Pathways

• Monitor research, news, programs and initiatives, labor market and workforce data
• Provide analysis and advice identifying trends and emergent developments and opportunities
• Lead knowledge mobilization efforts for Career Pathways and Skills
• Create briefs, memos, blog posts, decks, and thought leadership products

Insights Partner – Career Pathways

• Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
• Manage leadership calendars of work (e.g., roadmaps, priority trackers) to ensure visibility and alignment
• Supports preparation for key leadership and Board meetings (e.g., SCT, internal leadership forums), including coordinating agendas, developing materials, tracking action items and follow-ups
• Support development of internal leadership communications, including updates and briefing materials
• Support the tracking and coordination of the CSIO’s external engagements and partnerships
• Support budgeting and expense tracking processes
• Coordinate across teams to align timelines, inputs, and deliverables
• Provide flexible surge capacity to other systems change teams

Community Response, Engagement Specialist

Community Response & Engagement Specialist

Community Response and Engagement Specialist

Community Response and Engagement Specialist

Partner, Community Initiatives

Grants Associate

Workforce Grantmaking Field Partner

Senior Associate, Convening

Workforce Grantmaking Field Partner – USA

Lead, Ecosystem Partnerships – Convening

Product Owner II

Senior Associate, Operations & Coordination

Insights Partner, Career Pathways

Insights Partner – Career Pathways

Senior Associate, Operations – Coordination