Community Response and Engagement Specialist

World Education Services

Community Response & Engagement Specialist for WES, managing online discussions and providing accurate information. Contributes to community perception through active engagement on social platforms.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in online community management, with a strong focus on customer experience, digital reputation, and effective communication. Capable of balancing transparency with risk management while maintaining alignment with organizational values.

Highest-signal resume keywords

Online Community ManagementWritten CommunicationCustomer ExperienceRisk ManagementCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s Degree in Marketing3-5 Years Professional ExperienceUnderstanding of Online Community DynamicsExperience in Education SectorExperience in Non-Profit Sector

Soft Skills

Judgment in Public Facing EnvironmentsHigh DiscretionCredibilitySensitivity to Brand TrustGrowth Mindset

Industry Keywords

WES ServicesDigital ReputationCustomer ServiceOrganizational ValuesFrench-Speaker

About the role

Key responsibilities & impact

Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced
Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results
Track recurring questions, pain points, or misunderstandings surfacing in community conversations
Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate
Correct misinformation or outdated narratives that could materially mislead prospective users
Ensure all responses align with current policies, approved messaging, and organizational values
Assess sensitivity and potential reputational risk before engaging in discussions
Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders
Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance
Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume
Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

Requirements

What you’ll need

Bachelor’s degree in marketing or a related field or equivalent relevant work experience
3-5 years professional experience in online community management
Strong written communication and judgment in public facing environments
Deep understanding of customer experience, digital reputation, and online community dynamics
Ability to balance transparency with risk management
Comfort working across Product, Marketing, Customer Service, and Communications teams
High discretion, credibility, and sensitivity to brand trust
Strong alignment with WES mission and values and demonstrates a growth mindset
Experience in the education and/or non-profit space is desired
French-speaker is preferred

Benefits

Comp & perks

Work-Life Harmony: Emphasizing balance with flexible scheduling and generous time-off policies
Comprehensive wellness programs focusing on fostering well-being
Professional Growth and Development: Access to learning opportunities and tuition reimbursement
Rewards and Recognition: Competitive compensation and tangible rewards for achievements