Community Response & Engagement Specialist

World Education Services

Community Response & Engagement Specialist at WES monitoring online discussions. Ensuring accurate information and addressing community inquiries across social platforms.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$68,000 - CA$93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in online community management, with a strong focus on customer experience and digital reputation. Proficient in written communication and risk management, while aligning with organizational values and collaborating across multiple teams.

Highest-signal resume keywords

Online Community ManagementWritten CommunicationCustomer ExperienceRisk ManagementFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's Degree3-5 Years Professional ExperienceDigital Reputation ManagementCommunity Dynamics UnderstandingTransparency Balancing

Soft Skills

Judgment in Public Facing EnvironmentsHigh DiscretionCredibilitySensitivity to Brand TrustGrowth Mindset

Industry Keywords

Education SectorNon-Profit SectorWES ServicesCustomer Service CollaborationOrganizational Values

About the role

Key responsibilities & impact

Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
Ensure all responses align with current policies, approved messaging, and organizational values.
Assess sensitivity and potential reputational risk before engaging in discussions.
Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
Collaborate closely with Customer Service leadership.

Requirements

What you’ll need

Bachelor’s degree in marketing or a related field or equivalent relevant work experience
3-5 years professional experience in online community management
Strong written communication and judgment in public facing environments
Deep understanding of customer experience, digital reputation, and online community dynamics
Ability to balance transparency with risk management
Comfort working across Product, Marketing, Customer Service, and Communications teams
High discretion, credibility, and sensitivity to brand trust
Strong alignment with WES mission and values and demonstrates a growth mindset
Desired Experience in the education and/or non-profit space.
French-speaker

Benefits

Comp & perks

Employee-centric environment
Access to learning opportunities
Professional development pathways
Flexible work options
Generous time-off policies
Comprehensive wellness programs