Community Response and Engagement Specialist

World Education Services

Community Response & Engagement Specialist monitoring and addressing community discussions about WES services. Ensuring accurate representation in public forums to influence customer perception and information accuracy.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$68,000 - CA$93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in online community management, with a strong focus on customer experience and digital reputation. Capable of providing clear communication and guidance while maintaining a professional presence in public discussions.

Highest-signal resume keywords

Online Community ManagementWritten CommunicationCustomer ExperienceDigital ReputationFrench Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s DegreeCommunity EngagementContent ModerationCrisis ManagementData Analysis

Soft Skills

JudgmentDiscretionCredibilitySensitivityCollaboration

Industry Keywords

WES ServicesPublic Social PlatformsCustomer ServiceBrand TrustGrowth Mindset

About the role

Key responsibilities & impact

Monitor public social platform discussions related to WES services
Identify high visibility legacy threads and emerging discussions
Track recurring questions or misunderstandings in community conversations
Provide clear, factual responses to general questions about WES processes
Correct misinformation or outdated narratives about WES
Assess sensitivity and reputational risk before engaging in discussions
Guide users toward official WES documentation and support channels
Collaborate closely with Customer Service leadership to ensure alignment
Maintain a credible, respectful, and professional presence representing WES

Requirements

What you’ll need

Bachelor’s degree in marketing or a related field or equivalent relevant work experience
3-5 years professional experience in online community management
Strong written communication and judgment in public facing environments
Deep understanding of customer experience, digital reputation, and online community dynamics
Comfort working across Product, Marketing, Customer Service, and Communications teams
High discretion, credibility, and sensitivity to brand trust
Strong alignment with WES mission and values and demonstrates a growth mindset
French-speaker (desired)

Benefits

Comp & perks

Remote work and flexible scheduling
Generous time-off policies
Comprehensive wellness programs and work environment focused on employee well-being
Access to learning opportunities
Pathways for personal and professional development
Recognition of achievements
Competitive compensation and comprehensive benefits
Tuition reimbursement opportunities
Employee-centric environment