Community Response, Engagement Specialist

World Education Services

Community Response & Engagement Specialist for WES overseeing discussions and managing online reputation. Ensure accurate information and mitigate misinformation related to WES services.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in online community management, with a strong focus on customer experience and digital reputation. Capable of providing clear communication and guidance while managing risks and aligning with organizational values.

Highest-signal resume keywords

Online Community ManagementWritten CommunicationCustomer ExperienceRisk ManagementFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s Degree in Marketing3-5 Years Professional ExperienceUnderstanding of Online Community DynamicsKnowledge of WES Processes and ServicesAbility to Assess Reputational Risk

Soft Skills

Judgment in Public Facing EnvironmentsHigh DiscretionCredibilitySensitivity to Brand TrustGrowth Mindset

Industry Keywords

EducationNon-ProfitCustomer ServiceDigital ReputationCommunity Conversations

About the role

Key responsibilities & impact

Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
Track recurring questions, pain points, or misunderstandings surfacing in community conversations.
Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
Correct misinformation or outdated narratives that could materially mislead prospective users.
Ensure all responses align with current policies, approved messaging, and organizational values.
Assess sensitivity and potential reputational risk before engaging in discussions.
Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders.
Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
Collaborate closely with Customer Service leadership.

Requirements

What you’ll need

Bachelor’s degree in marketing or a related field or equivalent relevant work experience
3-5 years professional experience in online community management
Strong written communication and judgment in public facing environments
Deep understanding of customer experience, digital reputation, and online community dynamics
Ability to balance transparency with risk management
High discretion, credibility, and sensitivity to brand trust
Strong alignment with WES mission and values and demonstrates a growth mindset
Experience in the education and/or non-profit space.
French-speaker

Benefits

Comp & perks

Remote work options
Flexible scheduling
Generous time-off policies
Comprehensive wellness programs
Professional development opportunities
Tuition reimbursement opportunities