Wolters Kluwer

Procurement

• Lead category transformation for Global Workforce
• Develop and implement strategic category plans for labor and technology services
• Drive supplier rationalization and implement preferred supplier frameworks
• Introduce governance processes to improve maturity in supplier management
• Partner with CTO, CIO, and functional leaders to align sourcing strategies with business objectives
• Monitor market trends in AI, labor sourcing, and technology services

Purchasing & Procurement Associate Director – Strategic Sourcing, Global Workforce & AI Transformation

Content Marketing Manager

• Provide top-level leadership and direction to senior managers and high-level professionals.
• Drive the overall performance and strategic outcomes of the clinical content area.
• Lead the integration of clinical research with content development processes.
• Ensure the highest standards of clinical accuracy, relevance, and usability in content.
• Oversee the execution of large-scale, strategic content initiatives and projects.
• Lead comprehensive quality assurance strategies and uphold clinical standards.
• Promote a culture of excellence, collaboration, and professional growth.
• Engage with key stakeholders at the highest levels to influence and shape initiatives.
• Utilize comprehensive user and stakeholder insights to drive strategic content improvements.
• Lead the formulation, implementation, and refinement of content policies and procedures.
• Ability to guide cross-functional teams.
• Make decisions given the best available data and in collaboration with others.
• Results-oriented: meet goals and timelines as defined by leadership.
• Create innovative solutions for efficiency while maintaining quality results.

Director, Clinical Content Management – Pharmacist

Business Analyst

• Support various tax and regulatory products related to a variety of U.S. federal income tax rules, including but not limited to IRC Secs. 302, 305, 871(m) and 1446, particularly those resulting in U.S. federal income tax withholding on outbound payments related to particular financial instruments
• Monitor, analyze and report on tax, securities and other related regulatory issues
• Develop and maintain subject matter expertise in the relevant tax laws for these products
• Analyze and summarize corporate filings and tax opinions
• Conduct daily research on corporate action events covered by each product and track events until completion
• Provide professional, knowledgeable and courteous contact with clients such as large financial institutions, banks, and brokerage houses
• Meet daily production deadlines for the supported withholding products
• Providing updates and guidance to other internal business stakeholders as appropriate
• Communicating effectively with Investment Compliance business unit team colleagues

Content Management Analyst

Customer Support

• Conduct more complex data evaluations to guide decisions.
• Address and resolve non-standard operational concerns.
• Develop and implement standard operating procedures.
• Handle escalated customer concerns professionally.
• Monitor and report on team performance metrics.
• Oversee the allocation and utilization of resources.
• Ensure high standards of service through quality assessments.
• Develop strategies for improving service processes.
• Provide guidance to junior associates.
• Support projects aiming at process enhancements.

Customer Service Operations Associate

Backend Engineer

• Own product-level architecture for audit applications, including diagrams, runtime flows, data models, and integration contracts.
• Select technologies within portfolio standards; document decisions and align with governance.
• Maintain SDD-compliant documentation (Current/Target/Transition states, security, availability, compliance) in version-controlled repositories.
• Define and validate NFRs (performance, security, reliability, operability, cost) with measurable criteria.
• Provide technical guidance on APIs, events, caching, resiliency, error handling, and observability.
• Develop POCs and spikes to de-risk solutions (e.g., retrieval/RAG, workflow integrations, storage lifecycle, performance tuning).
• Reverse-engineer .NET services; recommend modularization and refactoring strategies.
• Design and ensure backward-compatible integrations with adjacent systems; enforce contract testing.
• Apply enterprise patterns (API-first, event-driven, zero-trust, IaC) and coach teams on implementation.
• Troubleshoot complex issues; lead root-cause analysis and implement preventive patterns.

Lead Application & Product Architect, .Net, AI, Audit

• Define and lead the vision and strategy for U.S. Professional Tax content, focusing on forms, calculations, and regulatory compliance.
• Ensure tax content is accurate, scalable, and aligned to the needs of Tax & Accounting firms.
• Partner closely with engineering, tax analysts, and go‑to‑market teams to translate regulatory requirements and customer insights into clear product direction and prioritized execution.
• Deliver a high‑quality, intuitive tax preparation experience across all customer segments.
• Proactively communicate in‑season releases, enhancements, and roadmap changes to internal stakeholders and external customers.
• Monitor and explore emerging technology trends, including AI and automation, to inform future product capabilities.

Senior Technology Product Manager – Tax Content

Customer Success Manager

• Work proactively with an established customer base to ensure retention of the current relationship and contracts
• Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
• Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
• Develop and execute a strategy to increase product adoption and engagement with your customers
• Secure strong, referenceable relationships within assigned customer base
• Identify and close opportunities for professional services to client base
• Minimal business travel: 5-10% max.

Senior Account & Relationship Manager – Healthcare, Customer Success

Research Analyst

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Senior CX/UX Research Consultant

Business Development Rep

• Design and support the implementation of marketing programs.
• Conduct thorough market research to identify potential sales opportunities.
• Collaborate with sales and marketing to align lead generation plans.
• Develop pricing strategies to meet market demands.
• Support the preparation of detailed sales proposals.
• Maintain and analyze sales and customer data.
• Actively engage in outreach to potential clients.
• Handle inbound sales calls and inquiries.
• Cultivate and maintain strong customer relationships.
• Contribute to the development of sales programs and campaigns.

Sales and Business Development Representative

Product Marketing

• Maintain an expert understanding of our portfolio, products offered, differentiators, customers, and competition.
• Define key product launches or marketing campaigns based on the seasonal calendar, ensuring alignment between product, sales, and marketing.
• Develop, execute, and measure cross-channel campaigns, working across a cross-functional team that includes product management, sales, and central marketing organization.
• Collaborate with central marketing and campaign marketers to generate and develop/nurture leads and achieve campaign goals/metrics.
• Work with sales and partners to develop materials that enable teams to sell and deliver new offerings, supporting internal sales training, sales collateral, presentation assets, flyers/emails, product information documents, and competitive grids.
• Track, report, and analyze program KPIs and ROI.
• Collaborate internally and externally to complete and collect market research and intelligence, define market segmentation, and develop buyer/decision-making personas.
• Continuously update and refine product marketing information based on the competitive landscape, adjusting positioning, messaging, and materials as required.

Product Marketing Manager, Nursing Education

• The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio.
• They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes.
• Ensure customer relationships are established and strengthened.
• Drive product adoption and ensure utilization goals are achieved.
• Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied.
• Partner with Sales to build and maintain the health and well-being of assigned Major Accounts.

Senior Customer Success Specialist

• Define and drive product and platform architecture for Tax services, with a focus on event driven and workflow orchestrated designs (Temporal) and streaming (Confluent Kafka).
• Lead decisions on patterns, integration contracts, data models, resiliency, and observability.
• Review and guide .NET application code and solution designs (.NET 6/8, ASP.NET Core), elevating code quality, testability, security posture, and performance.
• Partner with teams on upgrade roadmaps and dependency hygiene.
• Own high risk technical spikes and POCs; rapidly validate approaches using VS Code and GitHub Copilot to accelerate engineering feedback loops.
• Provide clear decision records (ADRs) and architectural documentation, and lead design reviews per Architecture CoE policies, champion reuse where practical.
• Lead migration/modernization efforts (modularization, API first, messaging, caching strategies), aligning with the TAA modernization milestones (Temporal orchestration, Kafka onboarding) and platform guardrails.
• Collaborate with Platform Engineering to onboard domains to Confluent Cloud; set partitioning, schema strategy, consumer group patterns, and SLAs.
• Guide performance testing and tuning practices.
• Ensure threat modeling and Security Review / SRTM artifacts are produced and signed off; partner with Security Champions and AppSec CoE to meet standards.
• Translate complex design tradeoffs into concise executive communication and product decisioning.
• Coach squads and tech leads; elevate design maturity across teams via templates, patterns, and learning sessions.

Lead Application & Product Architect, Tax, .NET/AI

Implementation Specialist

• Implementeren van ons standaard softwarepakket Twinfield bij uiteenlopende klanten.
• Uitvoeren van API‑certificeringsprojecten voor zowel nieuwe als bestaande klanten.
• Onderzoek doen naar klant- en marktuitdagingen.
• Projecttimelines coördineren en milestones bewaken.
• Pilotprojects uitvoeren/ testen en documentatie opstellen.
• Intensief samenwerken met Sales, Customer Support, Product en Customer Success.

API Implementation Consultant

Human Resources

• Co‑create the People Strategy
• Partner with leaders to translate business goals into targeted human capital strategies; align with HR Centers of Excellence (COEs)
• Design the organization for scale
• Lead organizational design efforts that enable growth and efficiency; advise on workforce planning
• Elevate the talent lifecycle
• Oversee talent practices including Talent Acquisition, Employee Engagement, Learning, Leadership Development, and Total Rewards
• Lead change and transition
• Drive change and adoption for strategic initiatives; coach leaders and teams
• Build credible relationships with executives and people leaders
• Operationalize with excellence
• Ensure people programs are implemented effectively by communicating expectations
• Monitor people trends and industry best practices
• Support M&A moments.

Human Resources Business Partner – Associate Director

• Monitor, interpret, and translate federal and state tax law developments
• Support ongoing tax compliance initiatives
• Contribute to new product development
• Create clear and concise ELPs/explanations for tax developments
• Draft letters for practitioners explaining tax changes
• Build and refine Excel queries to identify impacted taxpayers
• Collaborate with product, content, and technical teams