Wolters Kluwer

Senior Customer Success Specialist

Wolters Kluwer

full-time

Posted on:

Location Type: Remote

Location: Illinois • Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $71,300 - $124,500 per year

Job Level

Senior

About the role

  • The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio.
  • They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes.
  • Ensure customer relationships are established and strengthened.
  • Drive product adoption and ensure utilization goals are achieved.
  • Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied.
  • Partner with Sales to build and maintain the health and well-being of assigned Major Accounts.

Requirements

  • Bachelor’s degree required, Business Health Administration preferred.
  • 3+ years of experience in Saas-based customer success, account management, or a related role.
  • Must have experience owning a book of business.
  • Healthcare background preferred, including knowledge of clinical decision support (CDS) products, knowledge of EHRs and workflows, and understanding of the healthcare industry.
  • Familiarity with customer success platforms and CRMs (Salesforce, etc).
  • Excellent project management skills.
  • Detail-oriented, self-motivated, and excellent multitasking skills.
  • Data-oriented, consultative approach to promote product utilization with customers.
  • Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSaccount managementcustomer successproject managementclinical decision supportEHRsworkflowsdata analysisproduct utilization
Soft Skills
detail-orientedself-motivatedmultitaskingconsultative approachrelationship buildingrapport establishment
Certifications
Bachelor’s degreeBusiness Health Administration