Customer Service Operations Associate
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Wichita • Kansas • United States
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Salary
💰 $30,600 - $51,700 per year
About the role
- Conduct more complex data evaluations to guide decisions.
- Address and resolve non-standard operational concerns.
- Develop and implement standard operating procedures.
- Handle escalated customer concerns professionally.
- Monitor and report on team performance metrics.
- Oversee the allocation and utilization of resources.
- Ensure high standards of service through quality assessments.
- Develop strategies for improving service processes.
- Provide guidance to junior associates.
- Support projects aiming at process enhancements.
Requirements
- Advanced Analytical Skills: Ability to interpret complex data and derive insights.
- Operational Knowledge: In-depth understanding of customer service operations.
- Problem-Solving: Enhanced capabilities for resolving complex issues.
- Process Improvement: Expertise in identifying and implementing process improvements.
- Reporting Tools: Familiarity with advanced reporting tools and software.
- Customer Focus: Strong customer service orientation.
- Mentorship Skills: Ability to guide junior associates.
- Multitasking: Proficient in managing various responsibilities concurrently.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data evaluationprocess improvementreporting tools
Soft Skills
analytical skillsproblem-solvingcustomer focusmentorship skillsmultitasking