Wolters Kluwer

Senior CX/UX Research Consultant

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $102,600 - $179,250 per year

Job Level

Senior

About the role

  • Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
  • Merge qualitative and quantitative data via mixed methodologies.
  • Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
  • Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
  • Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Requirements

  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
  • 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
  • Advanced skills in analyzing qualitative and quantitative user data.
  • Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchmixed methodologiesqualitative data analysisquantitative data analysisresearch planningresearch executionreport preparationpresentation skillsAI technologiesagentic workflows
Soft Skills
leadershipcross-functional collaborationinfluencingcommunicationpersuasion
Certifications
Bachelor's Degreeadvanced UX certification