Wolters Kluwer

Senior Account & Relationship Manager – Healthcare, Customer Success

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Madison • Texas • Wisconsin • United States

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Salary

💰 $57,400 - $98,350 per year

Job Level

Senior

About the role

  • Work proactively with an established customer base to ensure retention of the current relationship and contracts
  • Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
  • Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
  • Develop and execute a strategy to increase product adoption and engagement with your customers
  • Secure strong, referenceable relationships within assigned customer base
  • Identify and close opportunities for professional services to client base
  • Minimal business travel: 5-10% max.

Requirements

  • Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus)
  • Proven track record of securing contract renewals within customer base
  • 3+ years' experience building relationships and supporting the resolution of complex business issues for customers
  • Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
  • Experience presenting results to senior level executives
  • Experience identifying opportunities for improvement and implementing best practice solutions
  • Excellent account management skills
  • Ability to manage external and internal business priorities
  • Motivation to stay current on industry and product trends
  • Excellent presentation, oral and written communication skills
  • Proven time management and prioritization skills in a fast-paced environment
  • Intermediate Microsoft Office Suite skills.
  • Bachelor’s degree preferred or relevant equivalent experience.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount managementstrategic client supportcontract renewalsSaaS solutionspresentation skillsproblem resolutionbest practice solutionstime managementprioritization
Soft Skills
relationship buildingrapport establishmentcommunication skillsmotivationadaptabilityproactivitystrategic thinkinginterpersonal skillsorganizational skillsexecutive engagement