Program Manager

• The Program Manager, Talent Management is responsible for the design, development, implementation, and maintenance of talent management programs and initiatives(s)
• Maintains existing talent management programs and processes to support WM’s strategy through process design, resource/training development and design, and support for HR Business Partners.
• Leverages a variety of communication vehicles to build manager and employee capability and understanding of Talent Management activities and processes.
• Understands the impact and implications of talent strategies and programs across WM, collaborating cross-functionally and ensuring alignment and integration with other projects/programs.
• Ensure close connectivity between talent management activities and employee/leadership development experience.
• Consults with HR functional leaders and business leaders to develop short- and long-term talent management programs that support the achievement of organizational goals and strategy.
• Proposes new programs to support future talent management needs and manages the development of programs including the creation of project plans for new and existing talent management programs, scoping, needs analysis, action item allocations, maintaining calendar of events, resourcing, and setting program metrics.
• Recommends improvements to talent management programs based on ongoing research in best practices in area of expertise, analysis or benchmark data, and assessment of organizational needs.
• Partners with WM’s HR Technology team to maximize current technologies to support Talent Management processes and initiatives.
• Identifies and manages relationships with third-party vendors to support Talent management programs. Engages with vendors to establish and implement talent management programs and initiatives; monitors and assesses effectiveness of vendor developed programs as needed.
• Ensures programs adhere to budgetary limits.
• Prepares reports on Talent Management programs, measuring performance against goals and recommending improvements as needed. Leverages talent data to provide insights and recommendations for senior leaders and assess the effectiveness of talent programs.
• Researches new trends and approaches in talent management, and serves as a champion for talent management and performance across WM.

Talent Management – Program Manager

Learning and Development

• Partners with senior-level clients to identify and prioritize organizational training needs
• Assesses learning needs and collaborates with business stakeholders to design learning solutions
• Coordinates and implements the learning solution with some delivery responsibilities
• Measures the effectiveness of the learning solution and reports back to management
• Designs and develops training materials and programs

Senior Learning Consultant

Engineer

• Engages, directs, and manages professional consulting firms that perform a variety of work tasks at solid waste facilities
• Maintains a strong working relationship with regulators and serve as a direct line of communication on technical and permitting matters between regulatory agencies and operating sites
• Manages landfill construction projects from overseeing the preparation of construction plans to final approval
• Actively manages and tracks capital budgets for engineering and construction projects and report to local management and corporate using Company procedures
• Coordinates landfill capacity tracking to help manage this key asset
• Provides continuous evaluation of sites for adherence to construction and permit documents and for site expansion potential through regular site visits
• Collaborates with other professionals and subject matter experts within WM to provide innovative, cost effective engineering solutions
• Participates in review of acquisitions and coordination and evaluation of divestitures

Engineer IV

Account Executive

• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• Develop and implement sound selling strategies that ensure revenue growth and profitability.
• Manage existing business relationships to achieve budgeted sales and price goals.
• Handle customer cancellation requests and secure contract agreements.
• Maintain and grow billable value in assigned accounts.
• Initiate business-to-business sales relationships.

Senior Account Executive

Compliance

• Supervise audit staff and provide direction to communicate standard audit practices and procedures.
• Conduct compliance audits with audit staff to help assess compliance, audit program implementation and efficiency.
• Review internal and external auditors reports, audit corrective actions and closure activities ensuring consistent due diligence, accuracy, and adherence to program procedures and regulatory requirements.
• Provide personnel training and coaching and evaluate employees performance.
• Assist with development of audit schedule and manage selection of staff to complete environmental, safety and DOT audit assignments.
• Organize resources necessary to implement audits; including continually improving audit tools and training materials.

Manager, Compliance Audits

QA Engineer

• Collaborates with a team of QA Analysts to support overall contact center objectives and drive continuous improvement in service quality and compliance.
• Enhances the customer experience by ensuring performance standards, policies, and procedures are consistently met or exceeded.
• Supports the contact center through ongoing coaching and guidance for QA staff, oversight of quality evaluations, and calibration activities.
• Analyzes performance trends, and reports key quality metrics to inform leadership and operational decision-making.
• Provides daily leadership, guidance, and support to Quality Assurance Analysts to ensure accurate, consistent, and timely quality evaluations.
• Supports onboarding and ongoing training efforts for new and existing QA staff, including quality standards, tools, calibration processes, and performance expectations.
• Reviews and evaluates quality audit appeals, ensuring fair, consistent application of evaluation criteria and collaborating with operations and leadership to determine final outcomes when exceptions or clarifications are required.
• Oversees QA workflow and workload distribution to ensure service-level commitments, audit timelines, and coverage requirements are met.
• Conducts call, email, and/or system interaction reviews as needed and delivers actionable feedback to QA staff to ensure quality standards are met or exceeded.
• Identifies, escalates, and helps remediate sensitive quality or compliance issues, informing leadership as appropriate or taking independent action within established authority.
• Maintains subject-matter expertise in customer service processes, quality frameworks, and regulatory requirements; assists with evaluations during high-volume or peak periods as needed.
• Serves as a liaison between Quality Assurance, contact center leadership, training teams, and other departments to promote alignment and continuous improvement.
• Performs administrative duties such as reporting quality metrics, maintaining documentation, updating procedures, and tracking corrective actions.
• Actively participates in departmental, cross-functional, and divisional initiatives related to quality improvement, process optimization, and customer experience enhancement.

Quality Assurance Team Lead – SBS

• Responsible for maintaining and growing billable value in assigned accounts
• Prevent customer account losses and grow by selling permanent new waste streams, new services, and new products
• Manage prospects and maintain sales pipeline to achieve new sales goals
• Establish and maintain a high level of customer satisfaction
• Propose customer solutions that comply with local, state, and federal regulations

Collections

• Overseeing all maintenance, reliability, and lifecycle management activities for yellow‑iron and heavy‑equipment assets
• Ensuring equipment availability, operational continuity, and regulatory compliance
• Driving cost discipline, technician development, and site‑specific safety performance
• Conducting regular equipment condition assessments and site evaluations
• Managing the efficient utilization and deployment of heavy equipment
• Ensuring maintenance shops are adequately staffed with skilled technicians
• Overseeing PM program execution, repair quality, and adherence to preventive maintenance procedures
• Champions WM’s Mission to Zero by enforcing safe equipment operating procedures
• Leading and developing Post‑Collections Fleet Managers
• Fostering a collaborative leadership culture among managers

Area Manager I, Fleet – Post Collections

Business Analyst

• Performs data assessment, auditing, and trend analysis monitoring overall work flow to ensure consistent timely quality completion of department work
• Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
• Recommends and implements changes, updates and processes for continuous improvement in areas of expertise.
• Determines areas of risk as new or changed processes are implemented.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
• Leverages automation and technology to streamline business processes, enhance operational efficiency, and enable data‑driven decision‑making.
• Subject Matter expert for assigned functions.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

Business Analyst II

Full-stack Engineer

• Build data pipelines required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Cloud Integration ETL/ELT tools
• Design, develop and document ETL/ELT, event-driven data integration architecture solutions
• Troubleshoot and tune complex SQL
• Presents, communicates, and articulates technical processes effectively to all levels of the organization
• Contributes strategic vision and integrates a broad range of ideas regarding applications and software data development
• Work with the Business Analysts, Data Analysts, Data Architects, BI Architects, Data Scientists, and Data Product Owners to align engineering solutions with enterprise data strategies and technical standards
• Provide technical leadership in coding, testing, and code reviews; Mentors and fosters growth of peers and team members
• Support data quality, governance, data observability, and compliance through development of frameworks, metadata, and standards
• Apply engineering best practices to ensure performance, reliability, and scalability of enterprise data solutions
• Works with customers and technical staff to resolve problems with software and responds to suggestions for improvements and enhancements
• Participate in the creation of technical documentation, including data flows, integration specifications, and solution designs
• Stay current with emerging technologies in data management and AI

Principal Engineer

Financial Planning and Analysis

• Monitors highly advanced key financial performance measures.
• Reports, analyzes, and interprets highly complex financial and operating data for the assigned area.
• Supports cost control initiatives within the assigned area.
• Conducts extensive pricing and profitability analyses.
• Provides assistance as needed in preparing budgets and reviews.
• Performs highly advanced financial projects on an ad hoc basis.
• Assists the corporate accounting function with matters related to the annual audit, contract audits and income tax matters, as required.

Financial Analyst III

Sales

• Provides daily guidance and assistance to Sales Support Team Representatives
• Handles customer escalations
• Ensures enhanced customer experience
• Oversees real-time performance
• Acts as liaison between Sales and client locations
• Distributes and monitors assignments
• Monitors interactions for feedback/training
• Expedites sensitive operational issues
• Assumes acting supervisor role during absence
• Assists supervisor with agent coaching
• Conducts meetings with team to review metrics and performance
• Maintains proficiency in Sales Support Team functions
• Supports ongoing training to new hires
• Performs administrative duties as requested
• Participates in departmental and divisional initiatives

Sales Support Team Lead

Support Engineer

• Engage, direct, and manage consultants and contractors performing work at organic waste processing facilities
• Maintain a strong working relationship with local WM operations staff
• Support staff training and development of SOP’s
• Manage organics construction projects from overseeing the preparation of construction plans to final project close-out
• Actively develop, manage and track capital budgets for engineering and construction projects
• Provide continuous evaluation of sites for adherence to construction and permit documents
• Collaborate with other professionals and subject matter experts
• Participate in review of acquisitions and coordination and evaluation of divestitures

Bio Solids Operations Support Engineer

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizes strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
• Handles all retention requests, providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves escalations for customer service within the book of business through this position.

Program Manager, Sales

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.
• Other duties as assigned.

Talent Management – Program Manager

Senior Learning Consultant

Engineer IV

Senior Account Executive

Manager, Compliance Audits

Quality Assurance Team Lead – SBS

Senior Account Executive

Area Manager I, Fleet – Post Collections

Business Analyst II

Principal Engineer

Financial Analyst III

Sales Support Team Lead

Bio Solids Operations Support Engineer

Program Manager, Sales

Senior Account Executive – Twin Cities