Account Manager

• Direct all aspects of a service area within an assigned vertical line of business "LOB."
• Provide a comprehensive range of innovative and cost-effective environmental solutions.
• Manage profit and loss, budgeting, operations, ISO programs, and service execution.
• Supervise employee work and development activities within sites.
• Develop bids and quotes for projects and assess financials.
• Oversee compliance with health, safety, and environmental regulations.
• Document best practices and implement at customer locations.

Pharmaceutical Territory Manager

Program Manager

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establishes and maintains a high level of customer satisfaction
• Communicates to and works to resolve unique customer issues
• Increases revenue and profitability by executing sound plans on retention calls

Program Manager, Key Accounts

Data Engineer

• Delivers technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to existing software.
• Demonstrates broad knowledge of highly complex business processes and capabilities.
• Conducts business process analysis, needs assessments, and leads / participates in design sessions.
• Oversees and leads design/coding sessions, develops solutions, and implements solutions.
• Works with customers and technical staff to resolve problems with software.

Principal Data Architect

Dispatcher

• Communicates with WM Drivers for problem resolution
• Handles incoming service orders and directs drivers
• Interacts with customers and WM personnel
• Uses WM proprietary software for routing

Dispatcher/Router

General

• Develop client-facing strategies to optimize the customer experience and create high-quality proposals that generate savings for Waste Management (WM), WM Strategic Business Solutions (SBS), and our clients
• Develop and execute project plans in collaboration with functional managers and clients in order to drive proposal creation and implementation
• Engage in projects that include right-sizing customers’ services in alignment with sales tiering data; assessing haul weights to maximize loads; conducting regulatory reviews to ensure compliance with applicable recycling laws; scheduling site visits to assess customers’ waste conveyance systems; and creating single site solutions for waste management at complicated manufacturing facilities
• Ability to analyze large data sources in order to identify opportunities to bring value to our customers and shareholders
• Develop partnerships with internal and external clients through active listening, timely responsiveness and a proactive approach to delivering solutions
• Work in partnership with other WMSBS departments to ensure timelines for bids, surveys, and proposals are met or exceeded
• Track progress against critical deadlines and communicate roadblocks in a timely fashion

Project Specialist – Client Solutions

Accounts Receivable

• Leads and supports daily Accounts Receivable operations across both Cash Application and Collections functions
• Works closely with Accounting Coordinators and Senior Accounting Coordinators to ensure timely and accurate cash posting, reconciliation, and collection activities
• Partners with Billing, Cash Applications, Collections, RSC, Account Managers, and customers to resolve discrepancies, improve processes, and ensure strong communication and collaboration across internal and external stakeholders
• Serves as a key support to the Supervisor and acts as a point of escalation and guidance for the team
• Assist the Supervisor by supporting Accounting Coordinators and Senior Accounting Coordinators in daily AR activities across cash application and collections, serving as a key day-to-day resource
• Lead and support daily cash application and collection activities, ensuring timely and accurate processing of payments, account follow-up, and issue resolution
• Plan, prioritize, and coordinate daily work activities with Accounting Coordinators and Senior Accounting Coordinators
• Oversee and validate cash application, unapplied balances, and collection activity to ensure accuracy and timely resolution of discrepancies
• Support compliance with SOX requirements and internal controls by ensuring proper execution of cash application, collections, account reconciliations, and documentation to maintain audit readiness
• Monitor and support resolution of unapplied/misapplied cash and delinquent accounts, partnering with internal and external stakeholders as needed
• Analyze and reconcile customer accounts, supporting timely resolution of variances and outstanding issues
• Lead support of complex or high-risk accounts, including customer outreach via phone, email, and Teams meetings
• Support the Supervisor in reviewing aging reports and prioritizing delinquent accounts
• Act as escalation point for complex cash application and collections-related account issues
• Support preparation and review of customer aging reports and account statements
• Partner with Cash Applications, Billing, Collections, RSC, and Account Managers to resolve discrepancies and improve overall AR performance
• Utilize advanced Excel skills (including XLOOKUPs, pivot tables, and formulas) to analyze data, reconcile accounts, and support reporting requirements
• Promote a positive and approachable work environment by serving as a go-to resource for team members, while actively partnering with cross-functional teams to drive results
• Support strong communication and coordination across AR teams and with internal and external customers to ensure timely resolution of issues

Team Lead, Accounts Receivable

• Supervises Accounts Receivable operations across cash application and collections functions
• Provides direct oversight of team members responsible for cash application, account reconciliation, collections, and customer account support
• Ensures timely and accurate cash application, reconciliation, and collection activities while driving resolution of discrepancies, delinquent accounts, and unapplied cash
• Partners with billing, operations, customer support, sales, and customers to improve accounts receivable performance, strengthen processes, and ensure compliance with internal controls
• Plan, coordinate, and supervise daily Accounts Receivable activities across cash application and collections functions
• Directly supervise AR Team Lead, Senior Accounting Coordinators, and Accounting Coordinators; provide coaching, guidance, performance feedback, and development support
• Oversee cash application and collections processes, ensuring timely and accurate posting of payments, account follow-up, and issue resolution
• Ensure compliance with SOX requirements and internal controls, including oversight of cash application, collections, account reconciliations, and supporting documentation to maintain audit readiness
• Review and monitor aging reports, unapplied cash, and customer account activity to establish priorities and drive resolution of outstanding balances
• Oversee analysis and reconciliation of customer accounts, ensuring timely resolution of discrepancies and variances
• Monitor and drive resolution of delinquent accounts and unapplied/misapplied cash, partnering with internal and external stakeholders as needed
• Ensure proper escalation of unresolved issues to leadership, Account Managers, Billing, or other cross-functional teams
• Review and monitor reporting of outstanding accounts, risks, trends, and performance metrics
• Drive accountability to meet or exceed cash application and collection performance goals
• Partner with Cash Applications, Billing, RSC, and Account Managers to resolve discrepancies and improve AR performance
• Oversee customer research efforts for complex or unresolved accounts and support resolution of escalations
• Ensure accurate and complete documentation of customer payments, account activity, and collection efforts
• Support and oversee month-end close activities, including reporting and account reconciliation
• Lead and support process improvements, standardization, and system enhancements across AR functions
• Utilize advanced Excel skills (including XLOOKUPs, pivot tables, and formulas) to analyze data, monitor trends, and support reporting and reconciliation activities
• Support strong communication and collaboration across AR teams and with internal and external customers to ensure timely issue resolution
• Promote a positive and approachable work environment by serving as a go-to resource for team members, while actively partnering with cross-functional teams to drive results
• Perform ad hoc projects and other duties as assigned

Supervisor, Accounts Receivable

Technician

• Performs preventive maintenance inspections and ensures the timely and effective repair of any problems identified during an inspection.
• Performs proficient inspection, diagnosis and moderately complex repair of assigned vehicles and equipment.
• Provides assistance, guidance and direction to other maintenance personnel.
• Utilizes vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.
• Estimates time and material costs on repairs and requisitions new parts.
• Advises supervisor immediately if additional work is needed or if repairs cannot be completed within the Standard Repair Times (SRTs).
• Inspects the quality of outside/supplier repairs and or rebuilds. Assesses structural damage and assigns needed repairs utilizing the most appropriate method(s).
• Performs service calls for emergency breakdowns.
• Conducts safety checks on vehicles. Performs maintenance related work as required.
• In the absence of supervision may provide maintenance supervisory duties.
• Maintains a clean, safe work area in compliance with Corporate/OSHA Standards, and performs all work in accordance with established safety procedures.
• Extensive Travel (minimum of 40 - 47 weeks per year)
• Ability to work on night shifts, when business needs so require

Green Team Technician

Inspector

• Perform inbound quality inspection of material through visual process
• Prepare, photograph and document quality inspection results
• Complete inspection audit process to internal team through multiple mediums (Sharepoint, emails, voicemail, etc)
• Maintains a safe work area in compliance with Corporate/OSHA Standards. Performs all work in accordance with established safety procedures to include but not limited to Hazardous Energy Control Procedures, Lock Out/Tag Out and Confined Space protocol.
• Understand specification and obligations outlined in customer contracts to ensure adherence.
• Coordinate communication between inter-departments regarding inspection process
• Other duties as assigned

Quality Inspector

Heavy Equipment Operator

• Operates heavy equipment in compliance with the company operating safety policies and procedures.
• Conducts routine equipment inspections and preventative maintenance on equipment; maintains accurate records.
• Moves and positions raw materials and finished components with use of material moving equipment.
• Follow appropriate standard operating procedures as per guidelines for operating and maintaining vehicle.
• Performs other duties as assigned.

Heavy Equipment Operator, Transfer Stations

Account Executive

• Aggressively sell document destruction services to prospective customers in a specific territory.
• Collaborate with the District Sales Manager to set specific and measurable sales targets.
• Develop and maintain a pipeline of opportunities for the assigned territory.
• Maintain expertise in Shred-it services and competitive solutions.
• Conduct telephone and door-to-door cold-calling, appointment setting, and direct mail campaigns.
• Participate in all sales and other training provided by WMHS.
• Implement best practices to sell WMHS solutions to customers.
• Participate in special projects and promotional campaigns.
• Report daily activities and sales results to the District Sales Manager.
• Maintain a responsible approach to security and safety matters related to operations.
• Liaise with customers to understand their requirements.
• Establish personal relationships with customers to exceed expectations.

Sales Executive

Technical Program Manager

• Provides program leadership for the critical HR transformation efforts in key lines of business.
• Will coordinate with executive business stakeholders and directs the efforts of multiple workstreams/teams in the design, development, implementation, and support of strategic industry leading information technology systems/applications.
• Establishes program strategic plans, objectives and key measures that support AI-enabled HR solutions.
• Creates and/or approves project plans, manages the overall program integrated master schedule.
• Ensures project delivery is aligned with standards, HR strategy and program value delivery objectives.
• Facilitates technical and functional subject matter experts for problem resolution within workstreams.
• Coordinates with multiple technology and business teams in the design and delivery of key technology solutions.
• Supports program Governance through value-based program reporting, status reporting, tracking program interdependencies, and actively manage risks/issues.
• Assigns and reviews work. Allocates appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other software applications.
• Maintains working relationship and coordinates with several teams to integrate project with applications and/or initiatives.
• Coordinates communication about project status to all levels of the organization.
• Prepares and/or provides budget input for ongoing and future expenditures, monitors budget performance, and provides forecasts. Monitors program performance against budget.
• Manages third party providers and is actively engaged in sourcing and contracting activities that support program delivery.
• May have direct supervision of full-time employees including management, team leads and individual contributor positions.
• May have indirect supervision of other full-time management and/or individual contributor positions.

Senior Program Manager, HR Technology

Project Manager

• Monitors the performance of operational efficiencies and assists in ensuring that their performance and cost goals are being achieved
• Provides strategic consultative resources to hospital staff
• Provides expert knowledge on each of the regulations associated with the waste streams being managed
• Conduct Survey for customers identifying compliance gaps and waste segregation opportunities
• Project manage implementation of new compliance-based services
• Regularly schedule and complete customer-facing activity

Project Manager, Healthcare Solutions

Equipment Operator

• Operates heavy equipment in compliance with the company operating safety policies and procedures.
• Conducts routine equipment inspections and minor preventative maintenance on equipment; maintains accurate records.
• Moves and positions raw materials and finished components with use of material moving equipment.
• Follow appropriate standard operating procedures as guideline for operating and maintaining vehicle.
• Performs other duties as assigned.

Small Equipment Operator

Manager

• Leads fleet optimization for heavy equipment in disposal operations including but not limited to transfer stations, landfills, and recycling.
• Monitors work processes, procedures, and expenses, and establishes programs which drive team performance toward departmental and organizational goals.
• Plans, directs, and manages the implementation of procurement within specified time, cost, resource, and quality constraints.
• Analyzes implementation project resources, assigns and schedules work to meet priorities and goals; manages issues and conflicts, change requests, risks, and project acceptance.
• Submits reasonable budget information and analyzes data versus year-to-date data and prior year budget.
• Prepares and reviews project management and implementation reports.
• Designs Standard Operating Procedures for data collection, routing, and dispatching processes.
• Develops implementation and post-implementation performance standards, evaluating productivity and deliverables on an ongoing basis.
• Collaborates with users, management, vendors, technicians, and engineers, and to determine business needs and system requirements.
• Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.