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WM

Program Manager, Key Accounts

WM

Program Manager focusing on account management and customer retention for large accounts in Michigan. Providing high-level customer service and managing relationships.

Posted 7/30/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction and revenue growth through effective communication and problem resolution.

Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementRevenue Growth StrategiesWaste AuditsSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Satisfaction ManagementAccount ManagementBid Work HandlingSite VisitsWaste Audits
Soft Skills
Effective CommunicationProblem ResolutionCustomer Issue Resolution
Certifications & Qualifications
Bachelor's Degree in SalesBachelor's Degree in MarketingBachelor's Degree in Business Administration
Industry Keywords
Environmental ServicesWaste ManagementTransactional AccountsRetention Strategies

About the role

Key responsibilities & impact
  • Provide exceptional customer service to large accounts
  • Handle after-hours calls and bid work
  • Conduct site visits, waste audits, and address safety concerns
  • Manage highly transactional accounts
  • Establishes and maintains a high level of customer satisfaction
  • Communicates to and works to resolve unique customer issues
  • Increases revenue and profitability by executing sound plans on retention calls

Requirements

What you’ll need
  • Bachelor's Degree in Sales, Marketing, Business Administration or similar area of study, or High School Diploma/GED with four years of relevant work experience
  • 2 years of relationship management experience in environmental, waste or related service industry

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • 401(k) matching
  • Paid vacation
  • Paid holidays
  • Personal days