Account Executive

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive

Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizing strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
• Handles all retention requests by providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves all escalations for customer service within the book of business.

Program Manager, Key Accounts

Onboarding Specialist

• Provide oversight and direction to multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple ongoing customer implementations, de-implementations, projects and tasks.
• Establish and maintain a high level of customer satisfaction for new, renewing National Account clients and clients with ongoing project work.
• Manage the overall operational and budgetary responsibilities and activities of the department including, but not limited to, the 'cost of launch' and working to reduce said cost.
• Adapt and pivot to customer needs through demonstrated knowledge of the business and processes to provide a customer onboarding and project-based experience that meets and exceeds customer expectations.
• Perform daily, weekly, and monthly project tracking across department including progress, key performance indicators, resource management, workforce allocation/tracking, and workflow supervision of multiple projects.
• Ensure all customer-facing launch and project status dashboards are up to date to ensure customer has most current information and statuses.
• Plan, evaluate, and improve the efficiency of departmental and inter-departmental business processes and procedures to enhance speed, quality, efficiency, and output.
• Establish and maintain relevant departmental controls and feedback systems to monitor the operation of the department.
• Coordinate internal and external resources to ensure customer and business objectives are met.
• Plan departmental staffing levels and work with Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Review performance data that includes financial, sales, and activity reports, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate interpersonal communication.
• Build and maintain productive working relationships with leaders and employees of other departments, customers, vendors, and WM’s Operational (Market) Areas.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.

Senior Manager – Customer Onboarding

• Cover Charlotte, NC as a Senior Account Executive (SAE)
• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals
• Develop and implement sound selling strategies for revenue growth
• Manage existing business relationships to meet sales and price goals
• Handle customer cancellation requests and maintain ongoing education of contract details
• Gather customer contract commitments during face-to-face interactions
• Address escalations for customer service within the defined territory

Senior Outside Sales Account Executive

Account Manager

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites.
• Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved.
• Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements.
• Documents best practices and lessons learned and implements at customer locations.

Territory Manager

• The Senior Account Executive (SAE) will cover Valdosta and Albany, GA.
• This will be a hybrid position with occasional visits to our local office, which means that candidates must live in the territory.
• Responsible for new business as well as retention of existing accounts.
• Develop and implement sound selling strategies to achieve budgeted sales goals.
• Manage existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies.
• Handle all customer cancellation requests and ongoing education of contract details to existing customers.
• Resolve any escalations for customer service within the defined territory.

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts, preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive, South Bay

• Presents the full line of WM services to prospective WM customers or assigned area of responsibility.
• Manages existing revenues and develops revenue opportunities within an established geographical territory.
• Meets or exceeds individual sales goals for new business with industrial and hazardous waste customers.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Achieves or exceeds budgeted revenue goals for new business with industrial and hazardous waste customers in assigned sales territory.
• Maintains existing base business; identified new waste streams and new base business customers.

Industrial Account Executive

Operations

• Manage landfill gas collection and control system (GCCS) operations
• Capital budget planning and dispersal
• Regulatory compliance and oversight of Area landfill gas field Technicians and Gas Operations Supervisor(s)
• Implement company-wide training programs, directives, policies, and procedures related to GCCS design, construction, operations, and maintenance
• Interface with the operations of landfill gas (LFG) energy recovery projects to optimize their production and control GCCS operations
• Plan, organize, and manage capital projects for GCCS design, construction, and operations
• Organize and lead the Area Gas Operations team
• Manage asset development and compliance monitoring testing and reporting
• Organize and execute routine communications with Area and Corporate management
• Participate in communication with local, state, or national internal and external stakeholders
• Provide guidance and direction to Area engineers, operations Directors/Managers, and EP Managers on GCCS design, construction, and operations issues

Manager II, Area Gas Operations, Landfill

• Manages existing revenues and develops revenue opportunities within industrial accounts
• Effectively utilizes and cultivates relationships with customers
• Achieves or exceeds budgeted revenue goals
• Identifies new waste streams and customers
• Drives pre-tax profits through innovative pricing
• Develops comprehensive sales plans in conjunction with division goals
• Works with Technical Service Representatives to assist customers
• Demonstrates expert knowledge of waste regulations
• Communicates competitive and market information to management
• Provides monthly sales reports and attends industrial sales meetings

Senior Account Executive, Industrial

• Become a retention expert and resolve customer issues through inbound and outbound calls.
• Secure updated service level agreements and negotiate with customers.
• Upsell and close new business opportunities when possible.
• Manage inbound call requests and perform proactive customer outreach.

Sales Retention Account Associate, Bilingual Preferred

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Provides a comprehensive range of innovative and cost-effective environmental solutions to their assigned clients/operating units.
• Responsible for management of operating units' profit and loss, budgeting, day-to-day operations, ISO programs and service execution.
• Oversees Project Manager’s development of a safe work environment that complies with all customer/site regulatory requirements.
• Analyzes current and projected financial position of assigned operating units.

Territory Manager – WM Sustainability Services

Analyst

• Complete walkthroughs and testing of key controls and core business processes.
• Coordinate with process owners to collect documentation evidencing the effective performance of SOX activities, test execution and resolution of identified control failures.
• Aid in internal controls integration of acquired businesses.
• Assist as part of a cross-functional team in auditing activities of various business components, departments, and operations for operational efficiency and effectiveness, cost control and cash flow opportunities, compliance with established plans, policies, procedures, controls, and applicable regulations.
• Participate on projects that review financial and operational processes including the functionality of workflow, data sources, controls, efficiency, performance metrics, user roles, and alignment with strategy.
• Communicate effectively with employees at all levels across the organization, building strong relationships to advance Internal Audit and Controls (IAC) strategic initiatives and foster career development.
• Prepare ad hoc information requests in areas beyond assigned responsibilities.
• Determine effective data analytic techniques to aid in audit and control testing as well as audit plan development and programs.
• May provide support to less experienced auditors and conduct quality control reviews of audit work products.
• Prepare accurate and descriptive audit work papers and reports through interviews, document review, surveys, and other audit testing procedures.
• Draft presentations for various members of management that effectively and concisely communicate audit activities and solutions.
• Drive cost reduction and efficiency of audit and compliance activities by actively seeking ways to develop and implement improvements to audit methodology, client service and administrative processes.

Analyst II, Audit

Business Analyst

• Lead multiple initiatives, establish and track success measures for each. Ensure delivery is met with timelines and within expectations
• Work with WM Strategic Business Solutions systems to perform analyses on large, complex data sets.
• Conduct analysis of findings and provide strategic insights, hypotheses, actionable recommendations and conclusions based upon findings to managers and leadership.
• Effectively use data visualization, in summaries and/or dashboards, to enhance translation of data and findings in brief and intelligible format, suitable for any audience.
• Perform data profiling and root cause analysis to identify and understand anomalies. As appropriate, work with management and IT to address these issues.
• Drive report automation while developing procedures and standards for obtaining and analyzing the data.
• Act as a liaison between IT and the Client Solutions team to provide support and understanding in the gathering of data.
• Address inefficiencies while interacting with members of the Client Solutions team to improve daily functions. Providing enhancements to existing processes and tools.
• Work with all members of the WM Strategic Business Solutions to help develop new processes and tools to be leveraged within the Client Solutions team and organization.

Senior Business Analyst – Vendor Ops

• Serves as a key point of contact for WM's Small/Medium business customers.
• Focuses on retaining and growing the team's book of business.
• Manages inbound call requests and conducts proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Utilizes appropriate change management processes.
• Controls sales assignments by allocating time to retention and acquisition goals.
• Explores alternatives to reach beneficial sales agreements.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems ensuring accurate documentation.

Senior Account Executive

Program Manager, Key Accounts

Senior Manager – Customer Onboarding

Senior Outside Sales Account Executive

Territory Manager

Senior Outside Sales Account Executive

Senior Account Executive, South Bay

Industrial Account Executive

Manager II, Area Gas Operations, Landfill

Senior Account Executive, Industrial

Sales Retention Account Associate, Bilingual Preferred

Territory Manager – WM Sustainability Services

Analyst II, Audit

Senior Business Analyst – Vendor Ops

Account Associate – 18-Month Maternity Leave Contract