General

• Assist with enhancing, implementing, and supporting community relations and education efforts
• Assist in developing and implementing the community relations strategy
• Coordinate community programs that enhance the company's standing
• Maintain relationships with assigned charitable programs and communities
• Coordinate community-contact programs and disseminate information
• Partner with educational institutions on outreach campaigns, projects, presentations, seminars, and events
• Support WM community outreach and education programming through facility tours, presentations, events, workshops, and projects
• Support volunteerism, giving, and employee community involvement programs
• Update volunteer assistance and community relations tools and event collateral
• Track employee volunteer projects and company funding for community events
• Assist with planning and administering large company events

Community Relations Specialist

Sales

• Manage industrial solutions team for the Gulf Coast market area
• Oversee 8-10 direct reports
• Ensure account retention and profitable revenue growth
• Identifies prospects and approaches major accounts
• Continually analyze market forces and personnel dynamics
• Promote full line of services including hazardous waste
• Maintain balance of achieving revenue goals and adhering to budget
• Define and implement programs to drive prospecting
• Develop strong customer base and call on prospective customers
• Lead sales presentations to leadership
• Ensure customer satisfaction through communication and feedback
• Lead, train, monitor, and motivate sales team
• Monitor, track, and report all sales activity
• Develop team of sales performers through recruiting and training
• Develop proposal strategy and manage proposal development

Area Director – Industrial Sales

Clerk

• Addresses day-to-day issues related to the Vendor contracts, and works with internal partners to resolve issues in a timely manner.
• Assist Manager in any internal oversight or external regulatory audits.
• Ensures Vendors are meeting contractual obligations.
• Assist as necessary with the on-boarding process of all new vendors.
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
• Runs analysis on vendors and departmental performance. Examines, draws conclusions, and provides recommend actions.
• Interacts externally to resolve issues effecting operations. This includes, but is not limited to vendors, and other outsourced companies.
• Codes payable invoices with correct general ledger codes to ensure proper entry into computer.
• Records all incoming issues, reconciling and settling all AP inquiries such as vendor statements, negotiating payment terms, and following up with vendors to ensure deadlines are met.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Resolves issues with individual invoices to allow the invoices to be approved for payment

Vendor Relations Clerk I

Associate

• Unload waste from incoming vehicles
• Separates non-autoclavable waste to be incinerated
• Stage waste on conveyor system or properly stack waste for scanning in the Biotrack system
• Scan waste into the Biotrack system for proper recordkeeping purposes
• Load autoclave bins or incinerator hopper with waste for processing
• Place reusable containers on tub wash line for decontamination
• Operates tub wash unit ensuring the wash unit is operating properly
• Decontaminates vehicles cargo-carrying portion
• Addresses housekeeping issues immediately
• Other duties and responsibilities, as assigned

Plant Associate, WMHS

Operations

• Responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
• Establish and maintain positive relationships with all front-line employees.
• Spend the majority of the day in the field with frontline employees.
• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Operations Manager

Project Manager

• Monitors the performance of operational efficiencies and assist in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy. Identifies and executes ways to reduce costs while still fulfilling contractual obligations
• Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner. Serve as the primary liaison in managing all contracted waste streams
• Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations)
• Conduct Survey for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application
• Project manage implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers. Develop and deliver customized training for the implementation and maintenance of the contract
• Regularly schedule and complete customer-facing activity with focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability
• Perform other duties and responsibilities, as assigned

Healthcare Project Manager

Content Marketing Manager

• Works with stakeholders from market areas and various corporate functions to conceptualize and implement new pages on WM.com, including visual direction and content strategy
• Collaborates with brand team to ensure visual and content standards are consistently upheld on WM.com
• Participates in daily stand-ups and grooming sessions with technical teams to discuss the implementation of new features and functionality on WM.com
• Reviews and approves content provided by content analysts and outside agencies to ensure relevance, clarity and accuracy
• Plans research initiatives in collaboration with the User Experience team to ensure customer needs are consistently met through WM.com content
• Ensures WM.com content is optimized for maximum SEO value in collaboration with Digital Marketing team
• Optimizes site performance and technical architecture in collaboration with design and development teams; finding ways to improve content taxonomy and regularly documenting new processes and procedures related to content optimization

Content Designer – Digital

Program Manager

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Supervisor

• oversees all activities of the Hospital Services Technicians
• manages the time schedules and collection efficiency of the Hospital Services Technicians
• selects, trains, manages and develops an effective and efficient Services staff
• provides site supervision of On-Site Service Technicians at multiple locations
• coordinates delivery and pick-up with MAE, outside vendors, and others as required
• travels within the assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
• performs other duties and responsibilities, as assigned.

Senior Supervisor, Hospital Services

Business Analyst

• Conducts business process analyses, needs assessments, and preliminary cost / benefit analyses
• Works with management and individual team leaders by contributing strategic vision
• Assists with projects plans, and coordinates resources
• Conducts business processes and systems analysis considering business implications
• Assists with deliverables, cost, schedule and quality of projects
• Reviews progress and evaluates results for accuracy and efficiency
• Works with customers, suppliers, and partners to resolve problems
• Drives the project(s) and the organization toward achieving business results

Business Solutions Analyst II

Analytics Engineer

• Perform enterprise-level statistical analysis to investigate trends, patterns, and relationships using statistical methods/tests to reach actionable conclusions.
• Develop, train machine learning models to apply algorithms that support predictive analytics, classification tasks (e.g., land cover change), and operational forecasting
• Develops enterprise-level information technology solutions by analyzing, coding, testing, and implementing new software and by modifying/enhancing existing software applications.
• Coordinates with business analysts and/or users to determine requirements. Performs moderately complex analyses of system requirements and of existing business processes and information systems.
• Collaborates with architects to determine the design of quality technical solutions.
• Reviews systems under development and related documentation.
• Resolves customers’ issues and responds to suggestions for improvements and enhancements. Participates in the development of software.
• Performs code reviews and assists in more complex systems planning, scheduling and implementation.

Software Engineer – Landfill Data Analytics, Scientific Computing

Account Executive

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by WMHS.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required
• Perform other duties and responsibilities, as assigned.

Healthcare Account Executive

Human Resources

• Administer employee experience programs and initiatives, ensuring efficient execution and ongoing support.
• Support in recognition program activities, including creating nomination forms, reviewing submissions, validating eligibility requirements, and coordinating program administration.
• Process access requests for employee experience platforms and systems.
• Create, maintain, and update Standard Operating Procedures (SOPs) for employee experience programs and processes.
• Update program FAQs and supporting documentation to ensure information remains accurate and accessible.
• Submit program enhancements and modifications for third-party assessment reviews and AI Governance Committee approvals in accordance with organizational policies and procedures.
• Coordinate scheduling activities, including managing multiple calendars, arranging meetings, and supporting event logistics as needed.
• Support employee experience shared mailboxes and serve as a first point of contact for employee and leader inquiries.
• Deliver exceptional customer service by responding to questions promptly, documenting inquiries and incidents, and escalating issues when appropriate.
• Work with external vendors and internal stakeholders to investigate and resolve employee concerns and program-related issues.
• Draft, and distribute employee communications using established communication channels and audience distribution lists.
• Prepare and maintain communication distribution lists for employee experience campaigns and announcements.
• Design graphics, marketing materials, and promotional content that align with organizational brand standards.
• Support the development of presentation materials, including slide decks, talking points, and communication resources.
• Translate program materials, marketing content, and employee communications using approved translation tools to support diverse employee audiences.
• Maintain and update SharePoint sites and employee experience webpages to ensure content accuracy, usability, branding consistency, and accessibility.
• Ensure internal content is organized, current, visually engaging, and easy for employees to navigate.
• Support the creation and distribution of surveys to gather employee feedback and measure program effectiveness.
• Coordinate vendor onboarding activities and communicate statements of work, program requirements, and expectations.
• Process and track invoices, ensuring timely submission, payment processing, and documentation.
• Monitor program expenditures and maintain records related to budgets and program spend.
• Generate reports from employee experience platforms and systems.
• Analyze program data and trends to identify opportunities for improvement.
• Enter data into dashboards, presentations, and reports for leadership and stakeholders.
• Provide training and educational support to HR partners regarding employee experience programs, resources, enhancements, and process updates.
• Create training materials and resources to improve stakeholder understanding and program utilization.
• Support continuous improvement efforts by identifying opportunities to enhance processes, communications, and the employee experience.

Employee Experience Coordinator

• SAEs are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business to business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Community Relations Specialist

Area Director – Industrial Sales

Vendor Relations Clerk I

Plant Associate, WMHS

Operations Manager

Healthcare Project Manager

Content Designer – Digital

Program Manager, Key Accounts

Senior Supervisor, Hospital Services

Business Solutions Analyst II

Software Engineer – Landfill Data Analytics, Scientific Computing

Healthcare Account Executive

Employee Experience Coordinator

Senior Outside Sales Account Executive

Healthcare Account Executive