Program Manager

• Execute WM's key account program with large clients across multiple market areas.
• Build deep and lasting relationships with clients by harnessing WM's resources.
• Grow and maintain existing revenue while ensuring quality of the book of business.
• Partner with Key Account Executive in support of new program initiatives.
• Drive new revenue by proposing client and site-specific solutions.
• Oversee contract compliance and execute CPI increases.
• Participate in client launch, renewal and de-implementation activities.
• Educate clients on local regulatory compliance trends and requirements.
• Collaborate with cross functional teams to ensure accounts receivable are current.

Program Manager, Key Accounts – Environmental Solutions

Manager

• Works across assigned geographies and business lines to develop opportunities and leverage capabilities with a focus on risk mitigation and continuous improvement.
• Drafts formal transportation supplier agreements and contracts.
• Actively engages with haulers and operational leadership to ensure service level requirements are met and issues are promptly resolved.
• Develops and issues regular business reviews for operations and critical haulers.
• Determines effective data analytic techniques to aid in analysis around operational effectiveness.
• Creates, publishes, and disseminates standardized reporting to operations teams on performance and costs of transportation processes.
• Issues and manages transportation RFPs and negotiations as necessary to support the business.
• Monitors market trends, industry developments and transportation data to support strategy development and risk mitigation.
• Applies technical knowledge to provide consultative direction to operations management, sales and customer service staff members regarding transportation and logistics strategy and vendor selection.
• Designs, develops and gives presentations in one-on-one or group forums.
• Supports the development, communication and deployment of processes and change management strategies that support, enhance and improve operational performance.
• Works with business intelligence data to provide analysis regarding transportation supplier performance and value using available cost modeling tools.
• Works closely with System Management teams to ensure proper maintenance of the Transportation Management System (TMS) and will provide support, as needed, to quickly resolve issues.
• Assists in developing and executing conflict resolution solutions for transportation and logistics challenges.
• Implements solutions that create lasting partnerships with company businesses, transporters and end-use customers within area of responsibility.
• Works cross-functionally with other support groups to extend standard processes to other verticals within WM.

Manager, Strategic Logistics

Inside Sales

• Manages the activities of the GLA Inside Sales Team and provides an accomplished level of expertise in the sale of WM services, with inside sales tactics and strategies, to customers resulting in additional revenue.
• Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.
• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in communicating and maintaining the Area’s pricing and service strategies.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
• Works with the Area Sales Manager to develop and implement strategies to upsell and cross sell to customers via outbound calls.
• Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary, so Inside Sales Representatives may successfully meet expectations.

Inside Sales Manager

Account Executive

• Cover Eastern Indianapolis territory in a hybrid capacity with occasional office visits
• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals
• Develop and implement sound selling strategies ensuring revenue growth
• Manage existing business relationships to achieve budgeted sales and price goals
• Handle all customer cancellation requests and provide ongoing education on contract details
• Maintain and grow billable value in assigned accounts
• Initiate B2B sales relationships and ensure active prospect development
• Execute sound plans on retention calls to improve customer service and profitability
• Work closely with Plant Managers and Area Sales Managers to resolve customer issues

Senior Outside Sales Account Executive – East

• Partner with Digital and Business partners to define and implement the data strategy and data governance for the Customer businesses including Sales, Customer Experience, Brand & Marketing and Pricing.
• Collaborate with business stakeholders and IT leaders to identify and prioritize data needs and opportunities.
• Manage a team of data engineers, business analysts, data management analysts and support staff to deliver high-quality data solutions and services.
• Oversee the design, development, and maintenance of data pipelines, data warehouses, data lakes, dashboards, reports, and analytical models including AI (GenAI, Agentic AI).
• Drive innovation and best practices in data engineering, AI/analytics, and data management solutions.
• Ensure data quality, integrity, security, and compliance with data governance standards and best practices.
• Oversee the team budget, resource planning and supplier management.
• Provide guidance, coaching and mentoring to the data and analytics team and foster a culture of learning and development.

Senior Manager, Customer Data & Analytics

• Works closely with Corporate and Market Area Senior Leadership Teams to understand and align safety strategy, goals, and objectives
• Oversees and consults with Market Area and Site leaders on Drive Cam System Management
• Identify, reduce, and eliminate tasks that present a high risk for serious injury and or fatality
• Works closely with EH&S team to ensure appropriate dissemination of EH&S policies
• Determines severity and initiates formal investigation as necessary
• Analyzes incident trends and works closely with Market Area and Site Leadership to ensure DSSP is operational
• Manages the WM Hazardous Energy Control Program
• Ensures compliance with Federal, State/Provincial regulations

Area Safety Manager

Sales

• Design and deliver training programs focused on communication, active listening, objection handling, and consultative selling.
• Executes ongoing training that provides both formal training and informal coaching sessions to both Inside and Outside Sales Representatives.
• Participates in training and coaching the Inside Sales and Outside sales staff.
• Creates and delivers quality training programs as required to increase the effectiveness of employees.
• Assesses training needs, develops and enhances new and existing training programs which consistently meet the goals and needs of the company and the end-user.
• Determine training needs from input given by the field and sales leadership team.
• Continually evaluates the effectiveness of all programs for updating and enhancements.
• Provide structured feedback to reps and managers to support continuous improvement.
• Maintain a consistent training cadence that aligns with sales cycles and business priorities.
• Facilitate workshops on negotiation, conflict resolution, and emotional intelligence.
• Other duties as assigned.

Sales Trainer

• Oversee the full lifecycle of enterprise applications - from design and development to integration, deployment, and support - ensuring stability, performance, and scalability.
• Provides expert technical and functional leadership across .NET, Salesforce, and Microsoft Dynamics 365 (D365), guiding architectural decisions and solution design.
• Lead planning and execution of development initiatives, including design proposals, sizing, and business value alignment.
• Prepares and/or provides budget input for ongoing and future expenditures, monitors budget performance, provides forecasts, and manages vendor performance.
• Establishes strategic plans and objectives; build and maintain a multi-year technology modernization roadmap.
• Act as a strategic business partner by understanding organizational objectives, building strong relationships with stakeholders, and translating needs into scalable, high-performing technology solutions.
• Serve as the escalation point for high-impact issues and cross-platform failures.
• Oversee DevOps activities - including environment setup, tooling, code libraries, branching strategy, and deployment pipelines.
• Manage audit requests, SOX compliance, change control processes, security reviews, and user access across all applications.
• Oversee development partners, ensure adherence to contractual commitments, and enforce performance via governance.

Senior Manager, Application Development

Payroll

• Develop and execute a forward-looking payroll tax strategy that aligns with organizational objectives and the overall payroll operating model.
• Serve as a strategic partner to Payroll Operations, Accounting, HR, and Legal, contributing insights to executive-level discussions impacting payroll, tax, and workforce initiatives.
• Identify emerging payroll tax risks, legislative changes, and compliance trends; proactively assess impacts and recommend mitigation strategies.
• Lead and influence cross-functional initiatives related to payroll transformations, system implementations, integrations, and process redesign.
• Oversee end-to-end payroll tax operations, ensuring accurate and timely calculation, withholding, filing, and remittance of all payroll taxes.
• Ensure compliance with federal, state, local, and applicable international payroll tax laws, regulations, and reporting requirements.
• Provide subject matter expertise on complex taxable transactions, including equity compensation (e.g., RSUs, stock options), supplemental wages, fringe benefits, and multi-state taxation.
• Manage the year-end payroll tax process, including W-2/W-2c reporting, reconciliations, and coordination with internal and external auditors.
• Oversee payroll tax audits, notices, and inquiries, ensuring timely resolution and effective communication with regulatory agencies.
• Establish and maintain strong payroll tax governance, internal controls, and documented procedures to support compliance and audit readiness.
• Define and monitor payroll tax key performance indicators (KPIs) and metrics to ensure accuracy, timeliness, and operational excellence.
• Lead root cause analysis for payroll tax issues and implement corrective and preventive actions.
• Ensure payroll tax policies and procedures are regularly reviewed, updated, and communicated to stakeholders
• Act as the payroll tax lead for payroll and tax systems, including Oracle HCM, ADP Smart Compliance, and related tools.
• Partner with Payroll Operations, Integrations, and Reporting teams to ensure accurate data inputs, system configuration, and reporting integrity.
• Drive continuous improvement through automation, standardization, and optimization of payroll tax processes.
• Leverage data analytics to identify trends, anomalies, and opportunities to improve compliance and efficiency.
• Lead, develop, and mentor payroll tax team members, fostering a culture of accountability, compliance, and continuous improvement.
• Build strong relationships with internal stakeholders, payroll vendors, and third-party service providers.
• Serve as an escalation point for complex payroll tax matters, providing clear guidance and resolution.

Global Senior Manager, Payroll Tax and Compliance

QA Engineer

• Uses problem solving skills to determine problems
• Conducts analysis as directed
• Synthesizes findings and draws conclusions from analyses
• Executes tasks related to projects and process improvements
• Communicates issues and roadblocks

Quality Engineering Intern

Customer Success Manager

• Work directly with customers and internal stakeholders to ensure timely, accurate, and complete execution of complex implementation project plans.
• Serve as an internal and customer-facing subject matter expert on implementations and impacts of non-standard use cases.
• Provide practical guidance on operationalizing processes, data flows, and regulatory impacts; lead client trainings to optimize engagement.
• Partner with functional teams to translate customer feedback into actionable insights for service enhancements, driving continuous improvement.
• Build and sustain strong relationships with clients during the implementation phase, acting as a strategic advisor by understanding their objectives and challenges; transition relationship to the account team post-implementation.
• Lead meetings with customers and internal stakeholders, document and manage action items, and ensure timely execution of project plans.
• Engage across the customer’s organization and work cross-functionally to identify opportunities and risks around timelines and business processes; present recommendations and solutions.
• Act as a client resource to escalate and address implementation activities, including issue resolution.
• Accountable for onboarding analytics and reporting, including customer access, ensuring all information is current, and referencing dashboards during engagements.
• Ensure all internal and external data inputs are accurate for successful implementation.
• Partner with Billing to confirm billing definitions and ensure first invoice accuracy.

Full-stack Engineer

• Work alongside experienced professionals on real projects that make an impact for WM
• Conduct analysis and deliver insights based on findings
• Use problem-solving skills to determine issues and propose solutions
• Perform a mixture of software writing and functional business analysis

Software Engineering Intern

Operations

• Manages the financial performance and productivity of multiple Operating Units
• Ensures that Operating Units meet or exceed annual objectives
• Assists in the design and implementation of the Area’s operating plan
• Reviews and evaluates market area performance on a continuing basis
• Counsels managers as to execution of programs
• Assists in the development of operating unit budget
• Assists managers in budget optimization
• Oversees personnel needs of the department
• Organizes and schedules all necessary resources
• Attends regularly scheduled Profit and Loss (P&L) reviews
• Implements and maintains programs to improve safety, productivity, and profitability of the Market Area

Area Manager, Disposal Operations

Outside Sales

• Maintains and generates profitable revenue by leading a team of sales and account management representatives.
• Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions.
• Leads the Area’s new business development efforts by directing and supporting SAEs in prospecting, competitive takeaways, and market share growth; assigns new business targets and ensures consistent field execution.
• Drives the Area’s growth strategy by reinforcing disciplined prospecting, cross selling, and pipeline development practices; partners with Sales and Retention teams to ensure alignment between acquisition and retention priorities.
• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers.
• Supervises activities of the Sales Department.
• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
• Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies.
• Analyzes lost business trends and recommends corrective actions.
• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.

Outside Sales Manager

• Oversee and support the contracts associated with Circular Materials & RLG programs
• Ensure that operations follow contract compliance and maintain accurate contract information
• Research and analyze data, prepare reports, billing, and data as needed
• Act as a key advisor on all contract-related questions with Area Public Sector Solutions
• Work closely with District Managers and teams to address compliance gaps
• Responsible for End-to-end management in MAS (routing, MPU tracking, alerts, etc.)
• Manage complex contracts to ensure effectiveness by monitoring contract balances
• Investigate and resolve inquiries regarding contract changes, complaints, discrepancies, etc.
• Participate in strategic planning for municipal business within Area