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Operations Manager
WMOperations Manager responsible for developing, coaching drivers and maintaining positive relationships at WM. Ensures onboarding success and safety practices while managing performance in the field alongside a dedicated team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in onboarding, coaching, and performance management of frontline employees, while ensuring compliance with regulatory documentation and safety practices.
Highest-signal resume keywords
OnboardingCoachingPerformance ManagementRoot Cause InvestigationsRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementRoot Cause InvestigationsDocumentation AuditingSafety PracticesEmployee Development
Soft Skills
Relationship BuildingCommunicationMentoringFeedback SeekingCollaboration
Tools & Technologies
DVIRsDriver Time and Attendance SystemsIncident Reporting Tools
Certifications & Qualifications
Valid Driver's LicenseWM Operations Manager Trainee Program
Industry Keywords
Department of TransportationFrontline EmployeesSafety IssuesService Alternatives
About the role
Key responsibilities & impact- Responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
- Establish and maintain positive relationships with all front-line employees.
- Spend the majority of the day in the field with frontline employees.
- Ensure new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee
- Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies such as the Department of Transportation.
- Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Requirements
What you’ll need- Associate's Degree (accredited) or in lieu of a degree,
- High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Driver's License Valid Driver's License Upon Hire
- Successful completion of the WM Operations Manager Trainee program
Benefits
Comp & perks- medical, dental, vision, life insurance, and short-term disability.
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days.