Western Digital

Customer Support

• Provide daily customer support for ZAPP users through phone and virtual methods
• Build positive working relationships with customers for repeat business
• Complete business transaction tasks, including creating and sending invoices
• Maintain up-to-date customer records in ZAPP, Asana, Zoho, PayPal, or other CRM or financial systems
• Lead customer onboarding, Zoom trainings, and demonstrations
• Coordinate all ZAPP add-on services, including scheduling and payment collection
• Manage Jury Buddy process, including preparing system schedules
• Communicate with customers, identifying solutions for recouping lost funds

Customer Support Coordinator

Account Manager

• Develop and implement strategic account plans to maximize revenue and market share for assigned key accounts
• Build and maintain strong, long-lasting customer relationships with decision-makers at all levels
• Identify new business opportunities within existing accounts and actively seek new sales prospects
• Negotiate contracts and close agreements to maximize profits
• Collaborate with cross-functional teams to ensure timely and successful delivery of our solutions according to customer needs
• Develop a deep understanding of key account needs and requirements to ensure high levels of customer satisfaction
• Monitor and report on account performance, market trends, and competitive activities
• Prepare and present quarterly business reviews to key stakeholders

Key Account Manager

Hardware Engineer

• Lead a team of firmware engineers responsible for security technology development
• Manage the entire process from planning to validation and communication with management
• Collaborate with security architects to integrate security features and protocols
• Establish efficient workflows for rapid feature development and quality maintenance
• Provide assistance for pre-silicon validation activities
• Support post-silicon validation and debugging efforts
• Contribute to the Security Development Lifecycle of firmware

Senior Manager, Firmware Engineering

• Develop and manage strategic national accounts in the Canadian market
• Drive sales development initiatives
• Ensure exceptional service delivery and revenue growth
• Forecast sales pipeline activity and provide reporting on account status
• Collaborate with internal teams for account onboarding
• Participate in sales development activities and monitor market trends

National Account Manager, Sales Development

Brand Manager

• Executing strategies for consumer product storage solutions that align with brand goals, consumer needs, and market trends.
• Support the integration of brand architecture, positioning, and identity across product portfolios.
• Champion the voice of the customer to ensure brand consistency across touch points.
• Partner with research teams to gather and analyze market data, competitive intelligence, and consumer insights.
• Synthesize findings into actionable recommendations that inform product positioning and campaign planning.
• Craft unique product value propositions and strong positioning statements to inform global product marketing strategies.
• Work with Product Managers and Senior Brand Manager to help translate product features into clear and compelling consumer benefits.
• Design and build visually compelling assets for internal audiences that serve to cultivate enthusiasm and garner support amongst stakeholders.
• Coordinate with Creative, PR, Digital, Sales, and Regional Marketing teams to support brand initiatives.

Associate Brand Manager

Project Manager

• Lead and coordinate cross-functional efforts across product launches, market segmentation, and go-to-market (GTM) execution
• Manage project timelines, track key milestones, and ensure alignment between global and regional teams for timely execution of GTM plans
• Drive flawless execution of product launches, ensuring readiness across sales, marketing, and operations
• Partner with demand planning and sales operations to ensure accurate forecasting for new product introductions (NPIs)
• Develop and deliver strong sell-in stories and customer-facing materials to enable sales teams
• Gather and synthesize competitive intelligence to inform product positioning and roadmap decisions
• Act as a conduit between regional teams and global product management to relay market needs and feedback

Senior Project Manager

Marketing

• Act as the primary marketing partner for Canada, collaborating closely with sales, regional marketing, and operations teams
• Develop market-level strategy and plans aligned to regional and global business objectives
• Apply advanced understanding of the Canadian market to inform prioritization, planning, and recommendations
• Lead the end-to-end execution of integrated marketing initiatives across multiple channels (e.g., retail, e-commerce, digital, campaigns, events)
• Maximize ROI on marketing development funds (MDF) against IMP goals
• Adapt and localize regional/global marketing programs to ensure effectiveness in the Canadian market
• Manage multiple concurrent initiatives, balancing strategic priorities with operational execution
• Define KPIs and success metrics for Canadian marketing initiatives
• Analyze performance data, identify trends, and apply insights to optimize plans
• Provide market conditions updates, best practices, suggestions, and ideas to leadership

Channel Marketing Specialist

Procurement

• Develop sourcing strategies for the Professional Services category
• Liaison with legal, acting as Procurement ambassador to the business
• Partner closely with stakeholders to ensure strong alignment with business objectives
• Integrate closely with the business to co‑develop and execute strategic initiatives
• Drive improvements in key metrics such as cost, quality, deliverables, and cycle-time
• Advise requestors on contract terms and conditions, monitoring contract cost, scope, and performance
• Recommend cost savings proposals, including alternative sourcing
• Exercise independent judgment to determine appropriate action

Global Strategic Sourcing Manager – Professional Services

• Partner with business stakeholders to identify, evaluate, and qualify new and existing suppliers; advise requestors with respect to contract terms and conditions
• Conduct market and supplier analyses, leveraging category expertise to develop sourcing strategies aligned with market trends, roadmaps and business objectives
• Conduct RFX and lead cross functional teams through supplier selection with effective scoring criteria to critically evaluate supplier proposals in accordance with company policies
• Lead negotiations for Master Agreements, Statements of Work, Change Orders, Order Form balancing business deliverables, legal interests and pricing
• Develop along with the stakeholders and implement a comprehensive sourcing strategy.
• Collaborate with internal stakeholders to understand their needs, requirements and project timelines.
• Develop Negotiation Plans and Strategies to optimize cost savings, cost avoidance, and overall value optimization
• Manage supplier relationships with focus on supply/contract and cost management
• Mediate supplier issues and resolve customer / supplier contract disputes if necessary
• Lead and participate in periodic business reviews with vendors to review performance and support mutually agreed upon improvement programs as required
• Develop supplier rationalization entitlements for each category

Global Strategic Sourcing Manager – Marketing Services

• Partner with business stakeholders to identify, evaluate and qualify new and existing suppliers; advise requestors with respect to contract terms and conditions
• Conduct market and supplier analyses, leveraging category expertise to develop sourcing strategies aligned with market trends, roadmaps and business objectives
• Conduct RFX and lead cross functional teams through supplier selection with effective scoring criteria to critically evaluate supplier proposals in accordance with company policies
• Lead negotiations for Master Agreements, Statements of Work, Change Orders, Order Form balancing business deliverables, legal interests and pricing
• Develop along with the stakeholders and implement a comprehensive sourcing strategy
• Collaborate with internal stakeholders to assess and understand their needs, requirements and project timelines
• Develop Negotiation Plans and Strategies to optimize cost savings, cost avoidance, and overall value optimization
• Manage supplier relationships with focus on supply/contract and cost management
• Mediate supplier issues and resolve customer / supplier contract disputes if necessary
• Lead and participate in periodic business reviews with vendors to review performance and support mutually agreed upon improvement programs as required
• Develop supplier rationalization entitlements for each category

Global Strategic Sourcing Manager – IT Services

Supply Chain

• Partner with the CSCO and Supply Chain leadership team to translate business strategy into a 3 year supply-chain digital roadmap that delivers measurable financial outcomes.
• Lead architecture discussions for all supply-chain-related systems (Advanced Planning Systems, S&OP/IBP, Supply Chain Risk, Fulfillment, Logistics, Transportation, Supplier Collaboration,...
• Drive selection, configuration, and deployment of modern supply-chain planning and risk platforms (e.g., Kinaxis, Blue Yonder, Resilinc, Riskmethods, Everstream, etc.).
• Ruthlessly automate manual “drudgery” across planning, procurement, logistics and fulfillment and supplier management (RPA, low-code, AI/ML-driven exception management, predictive analytics).
• Deliver proven, quantified results in: – Improving service levels, inventory turns, COGS, supplier collaboration, risk-based decisions, planning cycle time, and key customer-facing metrics.
• Build and lead a high-performing team of architects, analysts, and engineers focused exclusively on supply chain outcomes.
• Manage a multi-million-dollar portfolio of projects and operational budget with clear ROI and payback metrics.
• Act as the bridge between Supply Chain and the broader CIO organization.

Senior Director, IT – Supply Chain Systems

Software Engineer

• Lead a group of Equipment and Process Technicians
• Attend various Equipments and Process daily issue
• Ensuring Preventive Maintenance schedule carry out by Technicians
• Required excellent communication skills for various inter department communications
• Suggest and executive Continuous Improvement on equipments down time or improve operational efficiency
• Attend various Daily Meeting
• Work load assigning base on production schedule for various equipment
• Respond to any escalation from technicians from unscheduled down time or process KPOV
• Montitor and respond to QC escalation from Test’s KPOV
• Respond and follow up on Quality Incidents on-hold and disposition
• Responsible to Technicians career path planning and performance designation
• Attend various training course for technical and soft skills
• Become Emergency Response Team member
• Conduct Fire Drill Evacuation Exercise
• Involve Management System Audit

Senior Supervisor – Manufacturing Engineering

Analyst

• Drive organizational growth by developing and executing long-term strategic plans
• Conduct in-depth market analysis and provide actionable insights to senior leadership
• Foster cross-functional collaboration to ensure business priorities are executed with financial rigor and operational excellence
• Serve as a strategic advisor to Product, Engineering, and Sales leadership
• Collaborate closely with Finance & Strategy (F&S) for capital expenditure and operational expenditure decisions
• Act as a key liaison between technical and non-technical teams
• Lead the strategy, design, and operationalization of Total Cost of Ownership (TCO) models
• Define and monitor KPIs that bridge technical performance with business health
• Design and implement standardized systems for managing changes to complex planning workflows

Analyst 5 – Corporate Strategy

• Work cross-functionally between Technical Support, Field Application Engineering, Sales Operations, Pricing, Legal, and Product Marketing organizations to exceed customers’ expectation
• Must be able to establish credibility across all levels/roles of a customer; technical, business, quality, executive
• Need to be seen as a valuable team member that can get things done; building trust through execution
• Leverage a strong understanding our customers’ priorities relative to our company goals; our product portfolio and market trends/insight
• Must be able to manage confidential information
• Manage and grow the relationship with strategic accounts - including contract manufacturers, distributors, and end customer
• Drive long and short-term customer revenue and shipment goals
• Carefully and strategically manage internal and external communication, striving for consistency and alignment to the customer and company goals
• Work with a high sense of urgency and the ability to prioritize activity and customer demands; being available, responsive, and timely to customer inquiries, requests for information, problem resolution, etc - even if after normal business hours
• Negotiate customer pricing, balancing customer and company goals
• Manage the product lifecycle by account: product portfolio and roadmap, product launch, qualifications and end of life
• Coordinate technology and business meetings on weekly, quarterly and annual schedules
• Manage meeting preparation, including pre-meeting documentation and meeting strategy: goals, participant roles, alignment
• Customer relationship mapping and engagement strategy

Strategic Account Manager, Sales

Executive Assistant

• Manage and prioritize a dynamic, global calendar for the CPLO
• Coordinate with Operations, Finance, Legal, HR, Logistics, and Procurement leadership teams to secure aligned meeting windows
• Ensure agendas, readouts, and briefing materials are prepared in advance for executive meetings and business travel
• Guard executive time by triaging incoming requests and aligning priorities to business needs
• Coordinate internal leadership meetings, cross-functional reviews, supplier meetings, and offsites
• Prepare meeting packets, pre-reads, and action trackers
• Act as a proxy for routine communications, approvals, and inquiries
• Manage approval workflows (e.g., purchase orders, travel, expense, HR forms) in line with organizational policies
• Draft meeting summaries and ensure follow-up actions reach accountable owners
• Coordinate complex domestic and international travel, including itineraries, logistics, and documentation
• Prepare expense reports and partner with the Procurement Operations and Finance teams on purchase orders, vendor engagement processes, and system workflows
• Support the CPLO on cross-functional projects by gathering inputs, coordinating stakeholders, and tracking milestones
• Serve as a central coordination point across the Procurement & Logistics administrative community