WernerCo.

Manager

• Learn, understand, and be a leading example of the ProDriven Brands ‘We Are One’ company values
• Implement strategies, communicate product knowledge, and conduct training to maintain a pipeline focused on sales objectives, conversion dollars, and other KPI for the region
• Establish and grow a network of Safety Directors, End Users, Distributors, and Regional Safety Personnel to drive sales
• Responsible for achieving the annual Regional End User Conversion Dollar target
• Develop and maintain the End User Opportunity Pipeline
• Provide Safety and Product information – Subject Matter Expert for questions
• Promote the education and usage of online training tools
• Support events throughout the year
• Lead regional teams with selling new product offerings, safety materials, and competitive comparisons
• Responsible for leading the regional EUS team, aligning strategy, evaluating and developing teammates, and leading the monthly huddle for the EUS team

Safety Manager

Customer Support

• Provide high-quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.
• Use effective communication and problem-solving skills to address customer questions, technical concerns, and account-related needs through various channels.
• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.
• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.
• Investigate and correct account or service-related discrepancies, ensuring accurate information and continuity of service.
• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.
• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.
• Oversee and coordinate day-to-day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.
• Review system-generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.
• Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity.

Customer Care Coordinator

Security Engineer

• Learn, understand, and be a leading example of the ProDriven Brands ‘We Are One’ company values.
• Implement strategies, communicate product knowledge, and conduct training to maintain a pipeline focused on meeting or exceeding regional sales objectives.
• Establish and grow a network of Safety Directors, End Users, Distributors, and Regional Safety Personnel to drive sales.
• Establish and deepen relationships with top distributors stocking Werner Fall Protection, Climbing, and Jobsite.
• Responsible for achieving the annual Regional End User Conversion Dollar target.
• Provide Safety and Product information – Subject Matter Expert and first POC for questions.
• Promote the education and usage of online training tools.
• Lead regional teams with selling new product offerings, safety materials, and competitive comparisons.

Jobsite Safety and Security Manager

Product Manager

• Create and lead strategies and associated plans to drive business performance across the product portfolio(s).
• Gain end user insights through a suite of qualitative and quantitative market research methodologies.
• Stay focused on budgeted revenue and profitability targets and develop plans to grow market share.
• Development of overall product portfolio strategy to include new product development roadmap, management of existing product portfolio, pricing strategy, and product launch execution.
• Drive development of channel and customer strategies in concert with sales and channel management.
• Develop a command of the P&L, key business metrics, and the levers that drive performance.
• Lead cross-functional team members and peers to achieve buy-in and drive execution of key initiatives.

Product Manager – Fall Protection

Salesforce Analyst

• Lead end-to-end requirements gathering & solution design
• Drive business workshops, document requirements, translate business needs into Salesforce-ready specifications, and validate alignment across global commercial, service, and IT teams.
• Own UAT readiness, execution, and issue resolution
• Manage UAT cycles including test case creation, environment readiness checks, deployment validation, error triage, coordination with developers/architects, and communication of results.
• Manage backlog, defects, and cross team prioritization
• Maintain and organize the enhancement backlog, coordinate with BSA/Dev teams, track bug resolution, and ensure business continuity on critical issues (e.g., Flow failures, CPU limits, missing methods, Apex errors).
• Drive Salesforce data quality, data cleanup, and governance initiatives
• Lead audits and cleanup efforts for Opportunities, Leads, Accounts, user profiles, stale/opportunity closeouts, and global visibility rules to ensure system accuracy and compliance.
• Support complex integrations (Snowflake → Data Cloud → Salesforce)
• Collaborate with Data Cloud architects, understand data models (DMO/DLO), perform field mapping, troubleshoot enrichment bugs, test zero copy pipelines, validate data sync behavior, and drive POC work.
• Configure Salesforce declarative capabilities
• Design/update Flows, validation rules, page layouts, record types, dynamic rules, list views, and permission-based visibility to support evolving sales processes (Lead Wizard, Opportunity layouts, required fields, automation logic).
• Act as frontline SME for sales/support teams
• Respond to functional questions, troubleshoot configuration issues, validate business logic impacts, and guide users through system changes or new feature rollouts (Lead conversion, Data Cloud behavior, UAT issues).
• Manage deployment coordination and post release hyper care
• Review change sets, validate pre/post-deployment activities, coordinate with technical teams, and support hyper care to ensure smooth go live for phases like Pro Sales, global changes, and Data Cloud updates.
• Maintain documentation, training materials, and communication plans
• Create and update functional documentation, field mapping references, deployment readouts, feedback trackers, and guides for users and stakeholders.
• Serve as liaison between business, IT, vendors, and Salesforce Support
• Coordinate with Salesforce CSMs and architects, external vendors (e.g., Tribal, TruSummit), and internal teams to escalate issues, validate fixes, and deliver shared understanding across all parties.
• Performs other duties as assigned within the scope of responsibilities and requirements of the job

Salesforce Business Analyst

Business Development Rep

• Learn, understand, and be a leading example of the ProDriven Brands ‘We Are One’ company values
• Implement strategies, communicate product knowledge, and conduct training to meet or exceed regional sales objectives
• Establish and grow a network of Safety Directors, End Users, Distributors, and Regional Safety Personnel
• Responsible for achieving the annual Regional End User Conversion Dollar target
• Work closely with the Regional Sales Manager to align strategy
• Provide Safety and Product information as Subject Matter Expert

Business Development Manager

Full-stack Engineer

• Working under Direct supervision leads and manages small to medium complexity NPD and TCA projects for assigned product category, including project planning, scheduling, scope definition, and cross-functional coordination in conjunction with the PMO.
• Owns technical responsibility for new product development from concept through production, including engineering, cost, manufacturability, and quality.
• Translates end user insights, competitive analysis, and voice of the customer into product specifications in cooperation with Product Management.
• Drives and supports product design teams to deliver innovative solutions for new products, line extensions, cost and quality improvements, and other corporate objectives.
• Participates in Design Review, DFMEA, DFM-A, and PFMEA activities led by Product Design Engineering, ensuring risk and process analysis aligns with product requirements and business goals.

Product Engineer

• Learn, understand, and be a leading example of the ProDriven Brands ‘We Are One’ company values.
• Implement strategies, communicate product knowledge, and conduct training to maintain a pipeline focused on sales objectives.
• Establish and grow a network of Safety Directors, End Users, Distributors, and Regional Safety Personnel.
• Responsible for achieving the annual Regional End User Conversion Dollar target.
• Provide Safety and Product information – Subject Matter Expert and first POC for questions.
• Support events throughout the year, promoting product knowledge and safety aspects of our products.

Safety Trainer – Business Development Manager

• Learn, understand, and exemplify the ProDriven Brands ‘We Are One’ company values
• Implement strategies and conduct training to maintain a pipeline focused on meeting or exceeding regional sales objectives
• Establish and grow a network of Safety Directors, End Users, Distributors, and Regional Safety Personnel
• Achieve the annual Regional End User Conversion Dollar target
• Develop and maintain the End User Opportunity Pipeline
• Provide Safety and Product information as Subject Matter Expert
• Promote education and usage of online training tools
• Support events throughout the year, communicating product knowledge and safety aspects
• Lead regional teams with selling new product offerings and ensuring training execution

• Create and lead strategies and associated plans on a 3-5 year and annual basis to drive business performance across the product portfolio(s).
• Gain end user insights through qualitative and quantitative market research methodologies.
• Stay focused on budgeted revenue and profitability targets and develop plans to grow market share.
• Development of overall product portfolio strategy to include new product development roadmap and management of existing product portfolio.
• As a steward of the brand, build brand platforms and ensure all products support the core brand positioning and messaging.
• Drive development of channel and customer strategies in concert with sales and channel management.
• Develop a command of the P&L, key business metrics, and the levers that drive this performance.
• Lead cross-functional team members and peers to achieve buy-in and drive execution of key initiatives.

Safety Manager

Customer Care Coordinator

Jobsite Safety and Security Manager

Product Manager – Fall Protection

Salesforce Business Analyst

Business Development Manager

Product Engineer

Safety Trainer – Business Development Manager

Jobsite Safety and Security Manager

Senior Product Manager – Fall Protection