WernerCo.

Customer Support

• Provide high ‑ quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner
• Use effective communication and problem solving skills to address customer questions, technical concerns, and account related needs through various channels
• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution
• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed
• Investigate and correct account or service related discrepancies, ensuring accurate information and continuity of service
• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment
• Support processes related to customer orders, returns, credits, and other transactional activities as assigned
• Oversee and coordinate day to day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks
• Review system generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates
• Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity
• Perform other duties as assigned within the scope of responsibilities and requirements of the job

Customer Care Coordinator

Human Resources

• Lead the design, configuration, and enhancement of UKG to ensure systems align with business strategy and evolving workforce needs.
• Act as the primary innovation driver for HR technology, recommending new capabilities, automation, and AI-driven enhancements.
• Own and manage the HR technology enhancement backlog, partnering with HR leadership to prioritize work based on business value, risk, and capacity.
• Plan and execute system enhancements through structured release cycles, ensuring predictable delivery and minimal disruption to operations.
• Troubleshoot complex technical issues and implement system improvements to enhance accuracy, speed, and reliability.
• Collaborate with HR partners to translate business needs into practical system solutions.

HR Technology Optimization Analyst

• Lead the design, configuration, and enhancement of UKG to ensure systems align with business strategy and evolving workforce needs.
• Act as the primary innovation driver for HR technology, recommending new capabilities, automation, and AI-driven enhancements.
• Own and manage the HR technology enhancement backlog, partnering with HR leadership to prioritize work based on business value, risk, and capacity.
• Plan and execute system enhancements through structured release cycles, ensuring predictable delivery and minimal disruption to operations.
• Balance run-the-business support with project-based initiatives, maintaining transparency into demand, work in progress, and upcoming releases.
• Troubleshoot complex technical issues and implement system improvements to enhance accuracy, speed, and reliability.
• Collaborate with HR partners to translate business needs into practical system solutions.
• Develop advanced reports, dashboards, and workforce analytics using UKG and complementary reporting tools.

Business Development Rep

• Lead the strategy and enterprise-level growth across the commercial fleet segment
• Own and execute national fleet upfit growth strategy
• Build senior-level relationships within Fleet Management Companies and large fleet operators
• Lead strategic engagement with top-performing distributors and upfitter partners

Director of Fleet Business Development

• Provide effective supervisory leadership aligned with ProDriven Global Brands policies and values, ensuring all customer care practices support a high‑quality, customer‑focused environment.
• Manage Service Level Agreements (SLAs) and quality metrics with a focus on continuous improvement and elevated customer satisfaction.
• Monitor capacity, workflow, and resource allocation to maintain response times across all inquiry types.
• Develop strategies to prevent backlogs resulting from increased volumes or staffing shortages.
• Identify the root-cause for process issues that impact SLA compliance and work cross-functionally to implement actions that resolve issues.
• Identify and eliminate barriers affecting accuracy, productivity, and quality, including executing routine service audits.
• Maintain clear and consistent communication to ensure team alignment with operational priorities, product knowledge updates, and customer expectations.
• Serve as the primary escalation point for complex or urgent customer matters, demonstrating professionalism, accountability, and commitment to timely resolution.
• Partner with internal teams to resolve customer inquiries and concerns.
• Support daily operations by assisting with calls, emails, or order entry when required.
• Oversee timesheets, attendance, and schedule adherence to ensure proper staffing levels.
• Establish, communicate, and achieve individual and team performance goals.
• Conduct coaching sessions, performance evaluations, and structured development discussions to support continuous employee growth.
• Conduct documented monthly one-on-one meetings focused on performance, development, and key discussion topics.
• Identify training needs and ensure team members possess the skills, knowledge, and tools required to deliver exceptional customer experiences.
• Maintain accountability by applying policies and performance management practices consistently and fairly.
• Identify high‑potential team members and support their development toward expanded responsibilities or future leadership opportunities.
• Lead daily team meetings to review priorities, recognize accomplishments, discuss service insights, and promote engagement.
• Cultivate a collaborative and innovative team culture focused on operational excellence and exceptional customer outcomes.
• Own the customer experience and act in ways that turn customers into promoters of our products and services.
• Identify and communicate opportunities to use technology or improve processes and systems to enhance service levels and enable automation.
• Provide timely, accurate, and transparent communication that establishes clear expectations for customers.
• Encourage customer adoption of available self‑service tools and resources.
• Demonstrate professionalism, resilience, and focus in a high‑volume, time‑sensitive environment.
• Win as a team by collaborating and embracing innovative ideas.
• Performs other duties as assigned within the scope of responsibilities and requirements of the job.

Customer Care Supervisor

Supply Chain

• Build and maintain short- and mid-term supply plans for assigned SKUs/locations using ERP tools
• Generate planned orders (purchase/manufacturing/transfer) and monitor open orders to ensure on-time supply
• Execute replenishment processes aligned to inventory policies (safety stock, reorder points, lot sizes)
• Identify and escalate constraints (materials, capacity, supplier delays) and propose options
• Review planning exceptions (e.g., shortages, reschedules, late supply, demand spikes)
• Prioritize issues using business impact (service risk, revenue exposure, production downtime)
• Partner with cross-functional teams to drive resolution (expedites, substitutions, reallocations)
• Provide inputs to weekly/monthly planning meetings: supply risks, capacity gaps, inventory outlook
• Maintain action logs and follow-ups for supply recovery plans and constraint mitigation
• Monitor KPIs such as service level/OTIF, inventory turns, backorders, excess & obsolete (E&O), plan adherence
• Create and refresh dashboards/reports (Excel/Power BI) that highlight root causes and trends
• Maintain planning master data: lead times, MOQ/lot size, safety stock, sourcing parameters, calendars
• Support continuous improvement projects: parameter tuning, standard work documentation, report automation

Supply Chain Analyst

Administrative Assistant

• Providing administrative and technical support to the Legal Department – Claims Team as well as to General Counsel
• Develops and maintains systems/applications to meet the needs of the Legal Department
• Performs data collection, compilation, reporting and distribution
• General legal assistant functions including arranging for payment of invoices and settlements
• Oversee and report data in CMS (Claims Management System)
• Create various reports and collect specific information from CMS system for Discovery on claims and other reports
• Prepares special reports or information into PC generated reports from actuaries and reviews them for accuracy
• Reviews, facilitates and directs payment of invoices and settlement checks with internal and/ or external resources
• Complete Medicare reporting and audits to ensure Company Compliance with Federal Regulations
• Operates general office equipment and copying equipment
• Performs research of files and routine computer research as required
• Provide Notary services on legal documents
• Provide information and coordinates activities with various internal and external sources
• Handles confidential information and materials

Legal Administrative Assistant

Analyst

• Execute daily cash management duties, determine the Company’s daily cash position to cover cash commitments and coordinate/optimize the short-term borrowing or investments
• Initiate foreign exchange, wire transactions, and other credit line transactions
• Pool cash from all secondary bank accounts when necessary, at direction of Treasury management
• Support FX front office processes including loading FX trades and rates, maintaining settlement instructions and updating FX mandates with counterparty banks
• Adhere to month-end cut off schedules for reconciliations of all cash-related accounts, all month end processes, and all related journal entries
• Act as a Treasury liaison with the company’s business units in setting up new banking accounts, services, and handling bank inquiries and related matters
• Support corporate accounting, corporate tax, financial planning, internal audit and other functions as they relate to Treasury transactions and entity structures
• Assist in maintaining banking records and legal documentation
• Provide information in connection with the external and internal audits
• Assist with Treasury projects and initiatives
• Perform other duties as assigned within the scope of responsibilities and requirements of the job

Customer Care Coordinator

HR Technology Optimization Analyst

HR Technology Optimization Analyst

Director of Fleet Business Development

Customer Care Supervisor

Supply Chain Analyst

Legal Administrative Assistant

Treasury Analyst