Customer Care Coordinator

WernerCo.

Customer Care Coordinator ensuring high-quality support for customers at ProDriven Global Brands. Handling inquiries effectively to enhance customer experience while maintaining professionalism and empathy.

Posted 6/9/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide high ‑ quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner
Use effective communication and problem solving skills to address customer questions, technical concerns, and account related needs through various channels
Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution
Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed
Investigate and correct account or service related discrepancies, ensuring accurate information and continuity of service
Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment
Support processes related to customer orders, returns, credits, and other transactional activities as assigned
Oversee and coordinate day to day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks
Review system generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates
Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity
Perform other duties as assigned within the scope of responsibilities and requirements of the job

Requirements

What you’ll need

Associate's degree in business administration or related field preferred or equivalent work experience required
1 ~ 3 years of direct customer service experience required
Intermediate level Microsoft Outlook, Word, PowerPoint skills
Excellent interpersonal, written, and verbal communication skills
Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions

Benefits

Comp & perks

Comprehensive training for skill development
Opportunities for internal career growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem solvingaccount managementtransactional activitiesreport analysisdocumentation

Soft Skills

effective communicationempathyprofessionalisminterpersonal skillswritten communicationverbal communicationrapport building

Certifications

Associate's degree in business administration