Walmart

Call Center Representative

• Provide expert advice and guidance on customer and business needs and support action plans
• Build relationships with key stakeholders and implement business solutions
• Manage customer and associate needs in the contact center
• Handle customer requests using ticketing systems, escalation matrices, and communication channels
• Monitor contact center operations, staffing plans, service levels, performance reports, and overtime resources
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
• Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
• Review key metrics to identify root causes and create solutions
• Explain Walmart products and services, including promotions, offers, and discounts, to customers
• Gather, validate, analyze, and visualize contact center data
• Create reports, perform data quality checks, and identify automation and data-driven decision-making opportunities
• Develop others through feedback, coaching, mentoring, and developmental opportunities
• Collaborate with team members and business partners to achieve objectives
• Promote Walmart values, integrity, compliance, customer focus, and continuous improvement

Resolution Specialist, Contact Center

Payroll

• Lead and oversee global payroll administration across multiple regions
• Ensure compliance with federal, state, and local regulations
• Manage payroll tax calculation, reporting, and complex tax issue resolution
• Develop and implement master data management strategies
• Maintain data integrity and security
• Analyze workflows and resolve escalated issues
• Ensure adherence to service standards
• Champion process automation, root cause analysis, and continuous improvement
• Coach and mentor team members on payroll policies, data management, and regulations
• Collaborate cross-functionally to align payroll strategies with business objectives and compliance requirements

Senior Manager, Global Payroll

Data Scientist

• Identify and source relevant data from multiple business domains and distributed databases
• Develop, test, and deploy advanced analytical models using Python and SQL
• Conduct fast-paced analysis to test hypotheses across multiple scenarios
• Perform data quality assessments and ensure data integrity
• Translate complex business requirements into data-driven solutions and actionable insights
• Create clear and effective data visualizations for stakeholders
• Collaborate cross-functionally to align data strategies with business objectives
• Develop and deploy scalable network models supporting strategic business decisions
• Contribute to optimizing network design through data science and rigorous analytical practices

Senior Data Scientist

Technician

• Install HVAC systems, building equipment, ductwork, and control components
• Configure and calibrate direct digital controls, building automation systems, and low-ambient HVAC applications
• Interpret layout plans, schematics, and technical documentation for installations
• Diagnose and resolve mechanical, electrical, and control-related HVAC and facility-system issues
• Perform preventive maintenance, inspections, repairs, and routine operational checks
• Coordinate maintenance and repairs under manager or training technician supervision
• Maintain documentation of maintenance, inspections, parts usage, work orders, expenses, and warranty claims
• Operate tools, equipment, company vehicles, and motor vehicles safely
• Participate in on-call rotations approximately every 4–6 weeks
• Manage assignments, scheduling, parts, materials, refrigerant levels, and vendor relationships using digital tools
• Complete service calls and support operations within an assigned region
• Work or train at multiple facilities or distant locations
• Maintain company vehicles and coordinate required vehicle maintenance
• Communicate service needs, task status, and corrective actions with facility operators and business partners
• Collaborate with management, co-workers, customers, and other business partners
• Lead and participate in teams, coordinate work assignments, support timelines and quality, and help others adapt to change
• Develop and implement processes and practices to meet business needs
• Promote compliance with company policies, safety protocols, ethics, integrity, and regulatory standards
• Support continuous improvement and adoption of new technologies and skills

Technician, Facility Services, HVAC

• Install HVAC systems, building equipment, ductwork, and control components
• Configure and calibrate digital controls, building automation systems, and low-ambient HVAC applications
• Interpret layout plans, schematics, and technical documentation
• Diagnose and resolve mechanical, electrical, and controls issues
• Perform preventive maintenance, inspections, repairs, and routine operational checks
• Coordinate maintenance and repairs for HVAC and Energy Management Systems
• Maintain documentation for maintenance, inspections, parts usage, work orders, expenses, and warranty claims
• Operate tools, equipment, company vehicles, and motor vehicles safely
• Follow manager and training technician instructions and support training plans
• Communicate service needs, task status, and corrective actions to facility operators and partners
• Participate in on-call rotations approximately every 4–6 weeks
• Manage assignments, scheduling, parts, materials, refrigerants, tools, and vendor relationships using digital systems
• Drive company vehicles and coordinate vehicle maintenance and required documentation
• Work or train at multiple facilities or distant locations
• Collaborate with management, co-workers, customers, and business partners
• Lead and participate in teams, coordinate work assignments, provide feedback, and support quality and timelines
• Develop and implement processes and practices, monitor results, and identify improvement opportunities
• Promote compliance with company policies, safety standards, ethics, and integrity

Data Engineer

• Define the architecture and technical strategy for Marketplace's Operational Intelligence platform
• Design and build scalable data pipelines, data models, and analytics platforms
• Power engineering insights and executive scorecards
• Partner with engineering and platform teams to standardize operational data
• Establish a source of truth for Operational and Engineering Excellence metrics
• Drive data quality, governance, and platform scalability
• Enable AI-driven analytics and automation
• Mentor engineers and provide technical leadership across data engineering initiatives

Principal Data Engineer

Recruitment

• Develop and execute comprehensive sourcing strategies for mid- to senior-level talent
• Partner with recruiters and hiring managers to assess candidate fit and manage priority tradeoffs
• Build and maintain stakeholder relationships to understand evolving talent requirements
• Provide consultative guidance on sourcing strategy and hiring needs
• Leverage competitive intelligence and market insights to improve sourcing approaches and candidate quality
• Manage multiple projects and deliver results on time
• Conduct interest and qualification screens
• Drive quality candidate submittals aligned with business needs and hiring criteria
• Build long-term talent pipelines and identify emerging talent trends

Senior Talent Sourcer

Product Manager

• Define and execute multi-quarter product vision and strategy for complex or related products
• Build deep customer and market understanding through data analysis, design thinking, and feedback mechanisms
• Own product roadmaps across discovery, development, launch, and post-launch value realization
• Drive data-driven decisions through advanced analytics, experimentation, and AI opportunity assessment
• Collaborate with Engineering on architecture, feasibility, technical direction, and innovation
• Mentor product managers and promote rigorous discovery and launch readiness
• Align stakeholders and communicate product plans
• Lead strategy and execution for Walmart Connect reporting products
• Drive measurable business value and innovation across the product lifecycle

Staff Product Manager – Reporting

• Maintain and repair Walmart facilities, equipment, and assets using multiple craft skills such as plumbing, electrical, carpentry, material handling equipment, and food equipment
• Use hand tools, power tools, and other equipment to complete jobs
• Use the work order management system to receive reactive repair work orders and document repair activities
• Respond promptly to emergency maintenance calls
• Inspect, operate, and test facilities, equipment, and fixtures to diagnose issues
• Complete required training to operate equipment and tools safely
• Perform primary responsibilities under the direct supervision of an experienced technician
• Follow established schedules and guidelines for inspections, cleaning, and repairs

Developmental Technician, Facility Services – General Maintenance

• Maintain and repair Walmart facility refrigeration and HVAC equipment and assets
• Use commercial HVAC and refrigeration skills, hand tools, digital tools, power tools, and other equipment to complete jobs
• Use the work order management system to receive repair work orders, support stores and associates, and document repair activities
• Respond promptly to emergency maintenance calls
• Inspect, operate, and test facilities, equipment, and fixtures to diagnose issues
• Complete required training to operate equipment and tools safely
• Perform work according to Walmart refrigeration/HVAC safety policies and environmental guidelines
• Ensure compliance with OSHA and EPA regulations and guidelines

Technician, Facility Services, HVAC-Refrigeration

Backend Engineer

• Lead development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks
• Deliver platform capabilities aligned with roadmap priorities
• Drive the full software development lifecycle, including coding, testing, deployment, monitoring, and maintenance
• Apply cloud-native architecture principles to build scalable, resilient, and agile systems
• Lead system design reviews to validate quality and architectural alignment
• Build AI-driven applications with intelligent automation using multiple programming languages
• Mentor engineers and influence technical decisions
• Promote engineering excellence through collaboration and documentation
• Engage stakeholders to translate complex problems into actionable technical requirements and track success metrics
• Continuously improve processes, tools, and products through innovation and industry trends
• Develop and maintain a microservices ecosystem optimizing e-commerce offer selection using machine learning and business rules
• Enhance offer ranking, ensure smooth system interactions, and monitor performance to address issues swiftly

Staff Software Engineer – Backend

• Lead end-to-end Officer (VP+) executive searches
• Partner with hiring leaders to develop search strategies and deliver hiring outcomes
• Identify, engage, assess, and build relationships with senior external talent
• Balance internal succession opportunities with external market talent
• Partner with Principal Executive Sourcers and Project Managers on search execution and candidate experiences
• Coach candidates throughout the executive hiring process
• Build evergreen executive talent pipelines
• Leverage AI-enabled tools to improve productivity and search execution
• Share best practices and contribute to the OTAS team

Director, Talent Acquisition – Executive Recruiting

• Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and cloud-native architectures aligned with strategic roadmaps
• Drive full software development lifecycle activities, including coding, testing, deployment, monitoring, and maintenance across multiple teams
• Architect and implement AI-enhanced applications and intelligent systems supporting millions of users
• Provide technical leadership and mentorship to engineering teams, promoting best practices and innovation
• Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable outcomes
• Maintain architectural documentation to ensure transparency and alignment
• Foster continuous improvement through experimentation and adoption of emerging technologies
• Develop and maintain a microservices ecosystem optimizing e-commerce offer selection through machine learning and business rules
• Enhance offer ranking, ensure seamless system interactions, and monitor performance to resolve issues promptly

Principal Software Engineer – Backend

Controller

• Support monthly close and reconciliation processes, including balance sheet fluctuation analysis and P&L analysis
• Identify opportunities to streamline and automate existing processes
• Transition appropriate activities to shared services
• Execute key internal controls
• Work with internal and external auditors on control processes and audit requests
• Build and maintain relationships with business, finance, and shared service partners
• Support day-to-day business needs
• Conduct business and finance-related research on transaction flows and financial results
• Support financial accounting flows, reporting, analysis, inventory processes, business planning, and process improvements

Manager, Controllership

• Define product measurement strategy, including north-star metrics, guardrails, dashboards, and reporting
• Identify product growth opportunities through data, customer insights, and experimentation
• Lead A/B testing, causal analysis, and measurement to inform product decisions
• Partner with Product, Engineering, and Data Science to influence roadmaps
• Optimize customer experience, advertiser outcomes, and monetization
• Improve analytics foundations through instrumentation, data quality, and metric governance
• Translate insights into product and business impact
• Communicate data-driven recommendations to senior leaders and influence strategic decisions

Resolution Specialist, Contact Center

Senior Manager, Global Payroll

Senior Data Scientist

Technician, Facility Services, HVAC

Technician, Facility Services, HVAC

Principal Data Engineer

Senior Talent Sourcer

Staff Product Manager – Reporting

Developmental Technician, Facility Services – General Maintenance

Technician, Facility Services, HVAC-Refrigeration

Staff Software Engineer – Backend

Director, Talent Acquisition – Executive Recruiting

Principal Software Engineer – Backend

Manager, Controllership

Senior Product Manager