Resolution Specialist, Contact Center

Walmart

Walmart contact center specialist managing customer operations, staffing, escalations, and service metrics in Chennai. Improving processes and data-driven decision-making while supporting customers and associates.

Posted 8/8/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing contact center operations, implementing process improvements, and utilizing data analytics to enhance customer service. Proficient in stakeholder collaboration and problem-solving methodologies to drive business solutions and customer satisfaction.

Highest-signal resume keywords

Contact Center Operations ManagementData Analysis and VisualizationProcess Improvement TechniquesCustomer Communication PrinciplesTicketing Systems and Escalation Matrices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SoftwarePerformance MetricsProblem-Solving MethodologiesDiagnostic ToolsReporting ToolsCustomer Service PracticesStandard Operating ProceduresData GovernanceData Science TechniquesTrend Analysis

Soft Skills

CollaborationCustomer FocusContinuous ImprovementCoaching and MentoringCommunication

Tools & Technologies

JIRAGemba LeadershipTicketing SystemsDigital ApplicationsAutomation Tools

Industry Keywords

RetailContact Center OperationsCustomer Care ServiceWalmart Products and ServicesCustomer Request Lifecycle

About the role

Key responsibilities & impact

Provide expert advice and guidance on customer and business needs and support action plans
Build relationships with key stakeholders and implement business solutions
Manage customer and associate needs in the contact center
Handle customer requests using ticketing systems, escalation matrices, and communication channels
Monitor contact center operations, staffing plans, service levels, performance reports, and overtime resources
Escalate systemic issues using tools such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services, including promotions, offers, and discounts, to customers
Gather, validate, analyze, and visualize contact center data
Create reports, perform data quality checks, and identify automation and data-driven decision-making opportunities
Develop others through feedback, coaching, mentoring, and developmental opportunities
Collaborate with team members and business partners to achieve objectives
Promote Walmart values, integrity, compliance, customer focus, and continuous improvement

Requirements

What you’ll need

6 months’ experience in retail, contact center operations, or a related area
1 year’s experience with basic computer processing/data entry software
Knowledge of customer communication principles and techniques
Ability to listen to customers, understand processes, prioritize needs, and provide solutions
Knowledge of customer care service operations, ticketing systems, escalation matrices, and customer request lifecycles
Ability to manage contact center operations and support new initiatives
Knowledge of problem-solving methodologies, diagnostic tools, customer service practices, standard operating procedures, reporting tools, performance metrics, and process improvement techniques
Knowledge of Walmart products and services
Knowledge of data collection, analytics, visualization tools, digital applications, data governance, and data science techniques in contact center environments
Ability to communicate horizontally and vertically within the contact center
Ability to work with minimal guidance or guidance as specified
Demonstrates respect, integrity, collaboration, customer focus, continuous improvement, and proficiency with digital tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Walmart Website LinkedIn All Job Openings 10,000+ employees Founded 1962 🛒 Retail 🛍️ eCommerce 👥 B2C 💰 $5G Post-IPO Debt - Walmart on 2023-04 Retail
eCommerce
B2C Walmart is a multinational retail corporation that operates a large chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart sells a wide range of consumer goods through thousands of physical stores and an e-commerce marketplace, serving consumers directly and supporting extensive logistics and supply-chain operations to stock its network. Resolution Specialist, Contact Center 🔥 5 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide expert advice and guidance on customer and business needs and support action plans
Build relationships with key stakeholders and implement business solutions
Manage customer and associate needs in the contact center
Handle customer requests using ticketing systems, escalation matrices, and communication channels
Monitor contact center operations, staffing plans, service levels, performance reports, and overtime resources
Escalate systemic issues using tools such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services, including promotions, offers, and discounts, to customers
Gather, validate, analyze, and visualize contact center data
Create reports, perform data quality checks, and identify automation and data-driven decision-making opportunities
Develop others through feedback, coaching, mentoring, and developmental opportunities
Collaborate with team members and business partners to achieve objectives
Promote Walmart values, integrity, compliance, customer focus, and continuous improvement 🎯 Requirements
6 months’ experience in retail, contact center operations, or a related area
1 year’s experience with basic computer processing/data entry software
Knowledge of customer communication principles and techniques
Ability to listen to customers, understand processes, prioritize needs, and provide solutions
Knowledge of customer care service operations, ticketing systems, escalation matrices, and customer request lifecycles
Ability to manage contact center operations and support new initiatives
Knowledge of problem-solving methodologies, diagnostic tools, customer service practices, standard operating procedures, reporting tools, performance metrics, and process improvement techniques
Knowledge of Walmart products and services
Knowledge of data collection, analytics, visualization tools, digital applications, data governance, and data science techniques in contact center environments
Ability to communicate horizontally and vertically within the contact center
Ability to work with minimal guidance or guidance as specified
Demonstrates respect, integrity, collaboration, customer focus, continuous improvement, and proficiency with digital tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs