Vonage

Attorney

• Provide leadership and legal guidance as a strategic business partner who is wanted in the room to execute growth plans in direct partnership with the Vice President of APIs, and Product, Architecture, Data, Developers, Marketing/Communations, and Intellectual Property leadership.
• Lead, mentor, and manage a team of attorneys and legal professionals working as one-team that is open and inclusive, fostering a culture of integrity and compliance, business partnership, and professional development with simple, outcome based solutions that support the company's product roadmap, technology initiatives, and long-term business goals.
• Facilitate and execute impactful and outcome based solutions while leading and encouraging continuous learning, curiosity and innovation to enable swift and well informed product, technology and data decisions that accelerate growth.
• Develop and support customer-friendly, compliant, and risk-appropriate solutions for products that can be easily built into Vonage operations.
• Serve as the Legal Department’s subject matter expert in relation to Vonage products, data, and intellectual property consideration. Direct the company’s global data and privacy compliance, providing expert counsel on regulations such as GDPR, CCPA, AI and Data Act, and emerging global data laws. Implement legal frameworks and easy to understand policies for the responsible and compliant development and deployment of Artificial Intelligence (AI) and Machine Learning (ML) technologies. Lead team that advises on data governance, data security, data retention, and legal obligations related to data responsibilities.
• Collaborate with product, legal/compliance and marketing to ensure E2E support for Vonage products and services.
• Oversee the strategic management and protection of the company’s global IP portfolio, in partnership with Vonage parent organization, including patents, trademarks, and trade secrets. Implement simplified internal policies and training to ensure compliance with open source licenses and best practices for internal IP generation and defense, and provide legal guidance on technology-driven transactions, strategic partnerships, and M&A due diligence.
• Report to the General Counsel, Vonage
• Be comfortable working with international counterparties and engage important stakeholders across the broader organization within diverse jurisdictions.
• Enhance and standardize positions and procedures for a global framework that enables effective E2E management of operations, including providing key product decisions and visibility across legal partners and business stakeholders.
• Manage external counsel engagement, budgets, and relationships for specialized legal matters.

Head of Product, Technology, and Data Legal

Data Scientist

• Liaise with the data warehousing team to define and activate data set requirements.
• Collaborate with data engineers to automate data collection and cleaning from various sources, including new ones.
• Identify and correct data irregularities.
• Synthesize disparate data sets to focus on predictive insights and repeatable success.
• Build and deploy predictive models to inform growth strategies.
• Apply machine learning models to anticipate consumer behavior.
• Inform Marketing Mix Models (MMM) to reallocate budget for higher ROI.
• Influence change across the organization by translating complex model outputs into 'business-speak'.

Marketing Data Scientist

Software Engineer

• Collaborate with engineers across teams to identify friction points and productivity challenges and proactively address them.
• Lead technical initiatives, defining requirements, technical implementation and leading execution.
• Evaluate and implement tools for source control, CI/CD, local dev, and workflow automation.
• Work with architecture and development teams to define and evolve golden paths, development workflows, and reference architectures
• Define and track developer productivity metrics (e.g., DORA + DevEx measures).
• Work cross-functionally to embed DevOps and platform engineering best practices.
• Act as a thought leader for engineering excellence and modern development practices.
• Maintain documentation and provide onboarding support for tooling and processes.
• Advocate for engineering best practices, code quality, and continuous improvement.

Developer Productivity Lead

Support Engineer

• Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
• Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
• Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.
• Respond promptly to IT support tickets, resolving issues efficiently and ensuring user satisfaction.
• Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems.
• Perform regular maintenance tasks such as updates, patches, and backups to ensure system security and stability.
• Document IT procedures and provide technical guidance to end-users for effective troubleshooting and training.

Desktop & Technical Support Specialist

Artificial Intelligence

• Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines.
• Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded.
• Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status.
• Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership.
• Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards.

AI Governance Manager

Customer Success Manager

• Manage a portfolio of clients, taking ownership of customer retention, adoption, and engagement, ensuring their ongoing success with our product.
• Develop strong client relationships as a trusted advisor, leveraging your product expertise and providing the necessary tools and guidance to maximize their use of our product and adopt best practices.
• Cultivate relationships with key stakeholders at both operational and strategic levels, understanding their business objectives and aligning our application offering to meet their needs.
• Proactively handle a diverse range of customer-related projects, initiatives, and tasks, ensuring customer satisfaction and delivering value.
• Educate customers on our product, upcoming roadmap items, and new releases, keeping them informed and excited about the possibilities.
• Collaborate with customers to build Success Plans, aligning their objectives with our product offering and driving mutual success.
• Conduct regular progress reviews, including Annual Reviews, QBRs, Monthly Service Reviews, and Business Process Reviews, to track progress, adapt objectives if necessary, and foster open dialogue.
• Ensure knowledge of customers' business objectives and technical setup is properly documented and shared with internal teams.
• Drive adoption to create an environment for future growth and expansion, helping customers leverage the full potential of our product.
• Act as the conduit for customer queries, working closely with relevant internal departments to ensure timely resolution.
• Collaborate cross-functionally across Sales, Product, and Technical Teams to deliver client outcomes and enhance customer satisfaction.
• Manage customer escalations, working with Product, Support, and Technical teams to address issues promptly and effectively.
• Gather feedback through NPS and CSAT surveys, advocating internally for the Voice of the Customer.
• Collaborate with the CS Team, sharing best practices, supporting team members, and participating in or leading CS-led projects and initiatives.
• Participate in or lead client engagement activities, such as webinars and lunch & learns, showcasing our product and providing value-added content.
• Actively engage in the CS Community, promoting customer events and webinars, and staying connected with industry trends and best practices.
• Be flexible with working at home, at a customer site or sometimes at our regional offices when required.

Customer Success Manager, Level II

Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Account Executive – East

Sales

• Drive Salesforce and Salesforce System Integrator (SI) referral business
• Build, nurture, and manage relationships with Salesforce teams and ecosystem partners
• Align Vonage’s sales reps with their Salesforce and SI counterparts to generate pipeline and close opportunities
• Own executive alignment and sales engagement—position Vonage as Salesforce’s top communication partner
• Plan and lead joint field events with Salesforce and SIs (both partner-facing and customer-facing)
• Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes
• Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders
• Drive execution of regional go-to-market strategies with Salesforce and other alliance partners
• Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates
• Represent Vonage at industry events, promoting our brand and ecosystem value
• Manage technical and business escalations to maintain partner success and deal velocity
• Execute against established revenue, activity, and relationship goals
• Support ongoing optimization of alliance processes to enhance partner program impact

Alliance Partner Executive – Salesforce System Integrators

Communications

• Develop, manage, and drive Vonage's global internal communications strategy
• Create and execute ongoing, effective communications programs
• Design and execute a cohesive strategy that links employees to Vonage’s mission and keeps workforce connected
• Determine the appropriate medium for intended audiences and messages
• Work with Marketing Science function to clearly define KPIs and measurement of success
• Reinforce Vonage’s culture through compelling storytelling
• Write, edit and finalize all aspects of employee communications
• Lead the programming for corporate All Hands meetings
• Plan and ensure appropriate company / management participation in internal events
• Serve as a trusted partner for change initiatives
• Manage and enhance editorial process for the Corporate intranet and internal blog