Vonage

DevOps Engineer

• Work with Cloud technologies, including VPC, Route53, IAM, S3, Lambda, API Gateway, CloudFormation, ALB, VPCs, CloudWatch, ECS and EKS, and auto-scaling
• Utilize Infrastructure as Code (IaC) technologies, including AWS CloudFormation and Terraform
• Manage container technologies, including Kubernetes and Docker
• Perform metrics gathering and health monitoring of applications and systems using AWS CloudWatch and Elasticsearch
• Develop automation workflows and scripts for integrating multiple IT systems, using Python and PowerShell
• Administrate corporate applications, including GitHub, Okta, Jira, Confluence, Slack, Netskope, Active Directory, and SCCM

Senior Devops Engineer

• Utilize infrastructure as code (IaC) tools, such as Terraform and Ansible, to automate the provisioning of cloud resources and integrate Crossplane to extend IaC capabilities across multiple cloud providers.
• Deploy and manage Kubernetes clusters to ensure scalability, performance, and reliability.
• Develop, maintain, and optimize Continuous Integration and Continuous Deployment/Delivery (CI/CD) pipelines for automated testing and build and deploy applications within Kubernetes environments, incorporating package management tools to handle application dependencies.
• Deploy and manage Crossplane in Kubernetes clusters to unify and automate multi-cloud infrastructure provisioning and management.
• Design and implement the least privileged access policies to ensure that users and services have only the necessary permissions.
• Review and update Identity and Access Management (IAM) policies and roles to adapt to changing project requirements and security best practices.
• Configure Amazon Web Services (AWS) GuardDuty, AWS Web Application Firewall (WAF), and AWS Shield Advanced at scale for comprehensive cloud security management and threat mitigation.
• Set up and build IAC modules to produce AWS accounts based on approved blueprints, ensuring standardized infrastructure compliance and security protocols.
• Work with Python; Rest APIs; AWS; GCP; Capella; Enterprise Redis; Mongo; Cloudformation; Terraform and Ansible; Docker and Kubernetes; DevOps; CI/CD; GitOps and Agile methodologies; deployment and infrastructure orchestration frameworks; CI/CD pipelines; Github; AWS Code Suite; GCP Cloud Build; deploying and running code; and, using Docker and Kubernetes.

DevOps Engineer III

SDET

• Design and maintain Python/SIPssert/SIPP-based test frameworks for voice platform validation
• Create CI/CD pipelines with GitHub Actions for continuous testing
• Write automated test suites for SIP protocols, call flows, and carrier integrations
• Develop monitoring automation with AWS and Grafana to catch issues early
• Improve test infrastructure—speed, reliability, and coverage
• Participate in early system design, providing valuable input on early architectural decisions phases
• Own, triage, investigate and help with resolution and validation of production defects or early stage malfunctions during development
• Manually validate complex voice scenarios and call quality
• Run exploratory and chaos testing to find edge cases
• Analyze SIP call flows using Wireshark, VoipMonitor etc
• Perform performance testing under real-world conditions
• Partner with developers on test strategies and code reviews
• Investigate production issues using logs, traces, and packet captures
• Champion quality best practices and shift-left testing
• Document findings and share knowledge with the team

VOIP QA Automation Engineer

Designer

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
• Lead the solution design for challenging customer use cases across voice and text channels
• Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
• Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
• Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
• Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
• Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
• Drive process improvements that increase team efficiency, quality, and predictability of delivery
• Provide feedback, guidance, and mentorship to other Conversation Designers
• Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

Professional Services Consultant – Conversational Design

Account Executive

• Applies talented sales techniques and strong interpersonal and communication skills to build, maintain and deepen customer relationships across an assigned territory.
• Provides face-to-face customer contact with a focus on understanding and developing creative solutions to business problems.
• Collaboratively partners across Vonage teams to ensure a unified and holistic approach to solution development, implementation and ongoing management.
• Assumes shared-ownership of customer satisfaction, account retention, renewal and revenue growth.
• Represents the entire range of company products and services to assigned customers, working with customers through the entire planning cycle to ensure their needs and expectations are met.

Senior Mid Market Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP-Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Account Executive – SMB

Operations

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability
• Manage daily operations, including incident response and on-call coordination
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
• Analyze SIP signaling and call flows to identify issues and implement fixes
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
• Strengthen our voice systems with automation, monitoring, and proactive performance improvements
• Ensure all systems align with cloud and enterprise security best practices

Manager, Voice Operations – Infrastructure

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell. This is a 100% hunter role
• Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases
• Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

Mid-Market Account Executive, New Business – API/CPaaS

• Develop and drive sales strategies, discuss industry trends with strong focus on new logo opportunity creation and prospecting mindset. This is a 100% hunter role
• Analyze assigned account base to determine focus accounts for prospecting and creation of opportunities
• Create and present sales and revenue forecasts
• Develop and execute business development plans to drive revenue and profits.
• Collaborate across the sales organization to ensure timely and accurate quote provision and order processing.
• Work with engineering and technical teams on project scope, managing and reconciling demands across diverse functional teams to achieve desired results for the benefit of the client.
• Support implementation through ongoing and supportive customer contact, ensuring a smooth transition to customer success management post-implementation.

Enterprise Account Director, New Business – API/CPaaS

ServiceNow

• Drive Servicenow referral business
• Build, nurture, and manage relationships with Servicenow teams and ecosystem partners
• Align Vonage’s sales reps with their Servicenow counterparts to generate pipeline and close opportunities
• Own executive alignment and sales engagement—position Vonage as Servicenow’s top communication partner
• Plan and lead joint field events with Servicenow (both partner-facing and customer-facing)
• Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes
• Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders
• Drive execution of regional go-to-market strategies with Servicenow and other alliance partners
• Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates
• Represent Vonage at industry events, promoting our brand and ecosystem value
• Manage technical and business escalations to maintain partner success and deal velocity
• Execute against established revenue, activity, and relationship goals
• Support ongoing optimization of alliance processes to enhance partner program impact

Senior Devops Engineer

DevOps Engineer III

VOIP QA Automation Engineer

Professional Services Consultant – Conversational Design

VOIP QA Automation Engineer

Senior Mid Market Account Executive

Inside Sales Account Executive – SMB

Manager, Voice Operations – Infrastructure

Mid-Market Account Executive, New Business – API/CPaaS

Enterprise Account Director, New Business – API/CPaaS

ServiceNow Alliance Executive