Vonage

Sales Operations Manager

• Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
• Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
• Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
• Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
• Design and develop blended learning programs, including instructor-led training (ILT), virtual instructor-led training (VILT), self-guided eLearning and microlearning
• Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
• Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
• Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
• Partner with Sales, Product, Marketing, and Operations to align training with business priorities
• Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
• Use AI-assisted insights and analytics to continuously improve training content and delivery
• Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
• Support continuous improvement of enablement processes, tools, and best practices.
• Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
• Drive Salesforce hygiene & workflow adoption
• Build Gong scorecards & coaching frameworks
• Optimize Sales Navigator usage
• Support Success 360 / CS tools
• Translate tech into behavior change
• Work as a fully competent, collaborative member of the Sales Enablement team
• Define expected outcomes for training initiatives and track their impact on learner performance and adoption.

Sales Enablement Manager – Corporate Trainer

Backend Engineer

• Design and develop a wide-range of distributed, robust real-time and high-volume production applications for our Voice API platform, and develop prototypes.
• Choose the appropriate technologies based on the product needs.
• Develop and support software using best practices including aspects of documentation, testing, deployment and operations.
• Apply innovative thinking to all functions of development.
• Able to complete individual tasks end-to-end independently, while also working with a larger team to accomplish bigger objectives.

Senior Go Engineer

Designer

• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio
• Solve customer communication challenges using voice and text-based conversational interfaces
• Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive
• Write and refine conversation scripts that reflect each customer’s brand voice and tone
• Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management
• Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly
• Work closely with engineering and technical partners to assess use cases, contexts, and user intents
• Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.

Customer & Tech Trainer – Conversational Design

Product Adoption Specialist

• Analyze existing business workflows for inefficiencies and deploy AI-driven automation solutions
• Build functional AI-powered solutions using low-code/no-code tools
• Lead the end-to-end deployment of AI platforms
• Drive user engagement by developing adoption strategies
• Partner with stakeholders to identify high-ROI use cases and establish KPI frameworks
• Ensure AI deployments adhere to data governance and compliance requirements
• Collaborate with Data, ML, Analytics, and Engineering teams

AI Technology Adoption Specialist – Glean, Enterprise AI

SDET

• Design, develop, and maintain scalable automated test frameworks using Python and TypeScript (Playwright)
• Build and execute end-to-end, API, integration, and regression test suites
• Lead performance, load, stress, scalability testing, and chaos engineering across high-availability telecom platforms
• Validate real-time communication systems and event-driven architectures
• Test and verify cloud-native applications deployed within AWS environments
• Ensure systems meet performance, resilience, scalability, and availability standards
• Integrate automated testing into CI/CD pipelines to enable continuous delivery
• Collaborate with Engineering, DevOps, and Product teams within Agile ceremonies
• Identify performance bottlenecks, architectural risks, and quality gaps early
• Contribute to the continuous improvement of QA processes and engineering standards

Lead SDET – Telecom Performance, Scalability

Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Sales Enablement Manager – Corporate Trainer

Senior Go Engineer

Customer & Tech Trainer – Conversational Design

AI Technology Adoption Specialist – Glean, Enterprise AI

Lead SDET – Telecom Performance, Scalability

Inside Sales Account Executive, SMB Central