Professional Services Consultant – Conversational Design

Vonage

Professional Services Consultant designing high-impact Virtual Agents at Vonage. Leading projects and collaborating with global teams in a remote work setup.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,914 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
Lead the solution design for challenging customer use cases across voice and text channels
Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
Drive process improvements that increase team efficiency, quality, and predictability of delivery
Provide feedback, guidance, and mentorship to other Conversation Designers
Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

Requirements

What you’ll need

3+ years of experience in Conversation Design or a closely related field
Native-level English proficiency (spoken and written)
Exceptional writing, editing, and verbal communication skills
Strong interpersonal skills and ability to lead and influence in a global, remote team
Proven ability to learn and adapt to new systems quickly
Strong analytical and problem-solving skills for complex workflows and systems
Ability to thrive in a fast-paced environment and consistently meet deadlines
Experience delivering and publishing multiple Virtual Agents (strong advantage)
Solid understanding of human–machine interaction principles (advantage)
Prior experience designing AI-driven conversational systems (big advantage)

Benefits

Comp & perks

Company Bonus or Commission Structure (depending on the role)
Medical, Dental, and Vision Coverage Options
401(k) Savings Plan
Company-Paid Basic Life and AD&D Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Maternity/Parental Leave
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Employee Support Program (EAP)
Voluntary Supplemental Insurance
Lifestyle Benefits
Volunteer Time Off (VTO)
Tuition Reimbursement - available for select positions; full details will be shared during the interview process

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Conversation DesignVirtual AgentsCopywritingPrototypingMockupsConversation Flow DiagramsHuman–Machine Interaction PrinciplesAI-driven Conversational SystemsAnalytical SkillsProblem-solving

Soft Skills

Writing SkillsEditing SkillsVerbal CommunicationInterpersonal SkillsLeadershipInfluencingAdaptabilityTime ManagementTeam CollaborationMentorship