Manager, Voice Operations – Infrastructure

Vonage

Core Voice Manager leading a global team for voice infrastructure reliability and performance at Vonage. Overseeing operations, incident response, and cross-functional collaboration.

Posted 6/2/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $118,320 - $155,295 per yearWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Lead and mentor a global voice operations team focused on reliability, performance, and scalability
Manage daily operations, including incident response and on-call coordination
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
Analyze SIP signaling and call flows to identify issues and implement fixes
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
Strengthen our voice systems with automation, monitoring, and proactive performance improvements
Ensure all systems align with cloud and enterprise security best practices

Requirements

What you’ll need

7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams)
4+ years of experience managing engineering teams
Knowledge of SIP stack, call flows, and voice troubleshooting
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience
Proven background in on-call operations and incident management
Solid understanding of AWS cloud platform
Familiarity with voice security practices and compliance frameworks

Benefits

Comp & perks

Company Bonus
Medical, Dental, and Vision Coverage Options
401(k) Savings Plan
Company-Paid Basic Life and AD&D Insurance
Maternity/Parental Leave
Health Savings Account (HSA)
Voluntary Supplemental Insurance
Lifestyle Benefits
Volunteer Time Off (VTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIP signalingcall flowsSBCspolicy serversautomationmonitoringincident managementAWS

Soft Skills

leadershipmentoringcollaborationproblem-solving